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January 2024 by Colleen Gunderman
I'm 66, dragging a big blue lumber cart around. Ask 3 people where the countertops were. Have you ever handled countertops? They are HEAVY!! not one of the 3 had the consideration to ask if I needed help loading them. One sweet young lady helped me and called the manager when I told her no one had the compassion to help me. The manager, a young woman, was snotty and condescending. When I asked if I looked like I could load 3 6' pieces of countertop, she said, "We don't presume to judge!" Now, you work in lumber, I think part of your job is customer service! Lumber is heavy and awkward. I think helping people load heavy things should be one of the top services on your list. ? Everyone else was wonderful, and they deserve recognition for that.
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January 2024 by Logan Gocza
Usually less busy than the other Lowe’s in the springs, and very well stocked. My go to for all of my projects. Pickup from here has worked well too and pulled parts were accurate.
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January 2024 by Barry Mouton
There is a female employee who works self checkout. She has some of the worst body odor imaginable. I shouldn't have to endure the onslaught of her pungent smell when buying a few bolts. It's disgusting.
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January 2024 by Christian Cooley
While it’s convenient to shop at this location for me and the selection is often good, the customer service is abysmal. Their staff on the floor is helpful but anytime I attempt to return something, pulling teeth is a more pleasant experience. I’ve waited as long as 2 hours to do a simple return because their staff ignored me or changed members so they could go on a break in the middle of a transaction and had to restart the entire process. Today I attempted to return drywall that I had asked their staff to grab for me and they grabbed the wrong size which I didn’t realize at purchase, but when I attempted to return it 95 days had passed and they refused to swap it out even though they caused the problem in the first place. I’ll likely be moving the majority of my purchases to other competitors after all of this. Very disappointed after 10+ years of shopping at Lowe’s
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January 2024 by Sarah “Rink” Johnson
Shout out to Greg in the paint department! He has gone above and beyond for my husband and I in our pursuit in matching an old paint color. He has been patient, kind, communicative, and helpful each step of the way.
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January 2024 by julie burdette
Knowledgeable friendly staff
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January 2024 by A
AMAZING CUSTOMER SERVICE!!! ⭐️⭐️⭐️⭐️⭐️ I cannot thank your Team enough for the wonderful guest service especially Dave L and Marshall! Dave is the man!!! He greeted us when we came in, helped us with a grill that we saw outside and he and Marshall even helped us load it into our car! THIS?is why I always shop at Lowe’s - you are always helpful and friendly! Why would I ever shop any where else!!
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January 2024 by Nicole Klor
Everyone was friendly and helpful. The bathrooms were clean and parking is readily available.
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January 2024 by Gordon King
Friendly checkout cashiers and floor staff.
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January 2024 by Amanda Daniel
The only Lowe's I will come to and always will pick it over Home Depot any day. Great customer service. The employees are always so nice and helpful.
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January 2024 by Robert Ucman
More upscale than Home Depot.
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January 2024 by Mark Baumgardner
Was very well satisfied. Jay in appliances was very knowledgeable and helpful !! Shout out for him and his dedication ???
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January 2024 by Bill Wilson
Better than HD
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January 2024 by Joseph Lima
We enjoy shopping here on occasion. However, the cabinet hinge we were in search of was not in stock.
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December 2023 by Gilbert Armendariz
Good selection of materials/tools and when the website says it is in stock, it is accurate. Less wasted trips
