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August 2023 by Tray B.
John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier than scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh!My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.
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May 2023 by Dillon Childers
Service was fairly normal for U-Haul. Go in, get a key and leave without too much fuss. Employee called me the next day accusing me purposely of keeping a couple of the U-Haul blankets because "you think you won't be charged because other people haven't charged you before". In fairness, I did have a couple blankets I had missed under some furniture while moving and there's nothing wrong with calling to get me to return them. I consider it very unprofessional to call and accuse a stranger of something though. Especially from the POV of a business. I ended up eating the cost of the blankets to avoid having to go in and be insulted further and I'll definitely choose another U-Haul in the future.
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May 2023 by Axel Bonde
I called in to reserve a Uhaul and had an outstanding customer service experience. I can't remember the name of the gentleman who helped me out but if I could give 6 stars I would. The call was on 04/30/23 at 3PM; give that man a raise!
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September 2022 by Nick Y.
You’re not going get better Uhaul service anywhere else. (Awards speak for themselves) John has been my guy for my small business’s trailer needs for two years now. Fast, kind, and respectful.
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September 2022 by Tara Stanley
Pickup and drop off were super smooth and both people who helped me were kind, helpful and overall I had a great experience. Will definitely be recommending this location!
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March 2022 by Kenneth Lewis
I would like to thank John for his kindness and professionalism, which he extended to me during my U-Haul rental pick-up today.At the time of my pickup, the location had rented out all appliance dollies. I was hesitant on switching to a smaller dolly but thankfully, I didn't have to settle. John took the initiative and located & reserved what I needed with a partner store. Even though I had to make an extra trip, I felt that option was much better than my previous choice.I appreciate him taking the extra steps to help!
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November 2021 by Darian Mann
World class staff and service! Very accommodating and extremely helpful. I recommend this business for all your u-haul needs. Thanks y’all.
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September 2021 by Mercedes Wilson
Brittany was so helpful and knowledgeable, and I appreciate how I was able to do a short-term storage contract.
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August 2021 by Rachel Heckler
Brittany provided awesome customer service you don't find often! She was extremely pleasant, helped multiple customers at the same time with ease, and I feel comfortable storing my items there. She deserves a raise! I Highly recommend this facility!
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August 2021 by Kim Victor
This place has the nicest employees. Always helpful with a smile!
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June 2021 by Jimmy Vetkos
Brittany was great. I was in a hurry to pick up my trailer and she had me in and hooked up quick and painless.
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May 2021 by William Crisler
Brittany helped me 2 days ago she was so patient and just amazing.
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May 2021 by Joe Gangi
The girl at the front was awesome super nice. She solved my uhaul issues and was super patient.
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May 2021 by Nicole Toombs
They made renting a uhaul easy and painless.
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May 2021 by Jamie Carr
Excellent help and very informative.
