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December 2022 by MTB Steveo
DO NOT TRUST THEM FOR A BUSINESS ACCOUNT!Also don't think if you bank here for several years that it will be to your advantage. Closing all my accounts here after 5 years due to my experience today.
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December 2022 by jozlyn Love
Why is it that you're mobile website and you're app are always down!!!! Its Christmas why is it that I can't get to my money!! I call on the 24 hour phone line to transfer funds since I can't do it on the app and I still can't even do it over the phone that system was also down!! Yall have my money in your bank and you're telling me I can't get to it?? This happens all the time and it's definitely a problem. I will be closing my accounts with you come Monday.
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April 2022 by Tinesha Mee
Today was the worst experience I have had banking with them ever I will be going back to ent credit union you call the Colorado Springs office they are rude you walk in the bank they are nice and nothing works no change machine they can’t notarize a vital records authorization form then I asked do you know where I can get it done they told me No go to the courthouse I see why The turnover rate is so high
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February 2022 by Cj M.
I went with my sister to help her open up two new accounts recently. Haley said the trainee could work with customers, even though it would have been better for an experienced person to set up accounts with a large deposit. Trainee did not set up the savings account with a deposit, only the checking account. Trainee said the money could be transferred at home from checking to savings. We then went home to transfer funds online to add money to the savings account. On the next day the balance went to zero. It was scary to have the savings balance at zero. It was a very large deposit that disappeared. I called the bank and they said the money was lost but they would work it out. It was a very frustrating experience to lose that large deposit, even for a day. Waiting from 1 a.m. in the morning until late in the afternoon was unbearable. uncertain if the money had been stolen by a bank employee or hacked by a cyber criminal.
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October 2021 by R M
Wouldn't even honor a cashiers check they issued. Had valid ID, reluctantly gave my finger print. New supposed branch Mgr with no customer service skills and clearly an incompetent teller asked how i wanted the money. I said I didn't care just cash it. They refused then to cash their own cashiers check. Fire both incompetent employees and reinstate the normal staff who knows what they're doing.To the response just posted, thank you but I already called the main branch prior to posting my review. Your closed and I had to leave a message. I left it for Rachel at 11:22 am. As a previous customer for 18 years, this is the worst experience I've ever had and the absolute worst customer/employee experience experienced. I've never seen these 2 before but whatever mistake was made to put those 2 at this location, I hope you fix it and quick. I'm familiar with faces mostly, but quick get the other 3 long term employees back at this location. Those who have been here for years.
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July 2021 by Robin Mathews
Wouldn't even honor a cashiers check they issued. Had valid ID, reluctantly gave my finger print. New supposed branch Mgr with no customer service skills and clearly an incompetent teller asked how i wanted the money. I said I didn't care just cash it. They refused then to cash their own cashiers check. Fire both incompetent employees and reinstate the normal staff who knows what they're doing.To the response just posted, thank you but I already called the main branch prior to posting my review. Your closed and I had to leave a message. I left it for Rachel at 11:22 am. As a previous customer for 18 years, this is the worst experience I've ever had and the absolute worst customer/employee experience experienced. I've never seen these 2 before but whatever mistake was made to put those 2 at this location, I hope you fix it and quick. I'm familiar with faces mostly, but quick get the other 3 long term employees back at this location. Those who have been here for years.
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January 2021 by Athena Gramm
Took 2 hours just to set a bank account up she said it would take 15 minutes it took 2 hours!
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September 2020 by Rick J
I love banking with this bank. Allison was great when I went into the bank and was helpful and sweet.
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August 2020 by Cory A.
Banked at this location for over a year. Brought in a Cashiers check and Brian Hill would not cash it. Said they didn't have enough money on hand. No need to bank any where they don't have enough money to cash a check! Be aware this bank must be have financial issues?!. Take your money elsewhere that operates like a legit banking institution.
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June 2019 by lexi
Awful customer service over the phone.
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May 2018 by Ryan Paul
Jessica and her team at PB&T are fantastic!
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March 2018 by K G
I've always had good experiences with the staff, very friendly and helpful. I also like that when I call, a person picks up. So many banks these days have automated calling or send you to someone you can't understand.
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January 2018 by Jaime Sanchez
I don't know...it's a bank....
