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January 2024 by Joshua Perez-Getts
Taking my family somewhere else. Was told that my sign up appointment was cancelled because I need a referral to use ChampVA. I call ChampVA while on the phone with Peak Vista and they say that they never do referrals and its odd that they asked. So they comply and give me an appointment for my daughter. Then, I fill out all the forms online in which they told me they received nothing and I have to again fill the forms out in person. Get in, my daughter gets vitals done… we wait for an hour for the doc… never arrived… so what was the point of having an appointment? We left.
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September 2023 by Summer Hicks
I have technically been a patient for OVER A YEAR & have NEVER been able to even make an appointment! Everytime I've tried making one online & I get a message saying that I will be called in a couple hours to make an appointment. What is the point of having an online scheduling system if I have to wait to be called back to make the appointment?! I've also tried calling in, but no one EVER answers the phone! I've tried GOING INTO THE OFFICE to make an appointment, but they just tell me that 1) They are booked up for months & that if it can't wait I should go to urgent care. & 2) that they aren't taking new patients at this time so I'll have to find a different doctor's office. & when I tell them that I'm not a new patient, that I registered over a year ago, they say "Well, we don't have any record of you, so you'll have to find another clinic.So, I'm done! I'm gonna do just that! And I recommend you do the same!
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September 2023 by Caprisha Ragas
I’ve had in person visits here, labs drawn, and a tele health appointment. I love Nicole Norris, she suggested a diagnosis I hadn’t considered and when I went to see a specialist in the field it turned out she was 100% correct. Without that nudge I would still be searching for answers. The facility is also clean. I took one star away due to the tele health appointment. I received a phone call from a receptionist stating my appointment would have to be rescheduled and I ended up having my appointment over the phone with a provider I hadn’t seen previously, who really wasn’t taking my concerns seriously.
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September 2023 by Xiomary Pimentel
I was seen on 08/31/2023 and I was told by the provider that they were going to put in a wound care referral to see a specialist, on 09/01/2023 I called my insurance company to check on the status and they told me a referral wasn't put in yet. So, I called the peak vista appointment line at approximately 0830 and the representative states she was going to send a message to check on the status since the referral department wasn't answering and she couldn't get a hold of the office, she stated that in her message she would have someone give me a call. She then advised me to called back in the afternoon, if I did not receive a call and I called back around 1300 and there were no updates on the status of the referral. So at 1700 I went to the office and they told me the provider was off today,and it is a holiday on 09/04 so the office will be closed. I am supposed to return to work 09/08 and they told me it would take a week to get the referral. The way the whole situation was taken care of was unfair and very poorly, I have a second degree burn that is not properly healing and I am not getting the correct treatment due to a simple referral not being submitted in a timely manner.
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April 2023 by Chris Teetzel
Peak Vista is the worst doctor office in Colorado Springs. I dint know they are still even open. 4 to 5 month for a appointment them tell you you have to make another appointment because they didn't have the stuff they need and the appointment will be 4 to 5 months out
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March 2023 by Jorita Williams
Just terrible .
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March 2023 by Andrea Takashi Academia
Don't go to this place the staffs member from drug test is not nice. Both of them are no good manners. You guys supposed to teach good manners! From others.
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March 2023 by Alejandra Valdez
The first time we came here the receptionist had attitude, and I was not the only one to notice it. A guy 2 people back from me told her he would go to someone else to check in. Now for our one month they scheduled us on Martin Luther King day.. Even confirmed the apt at 6:19 the Sunday before. Now we came down to find out they are closed. If this is the kind of people you want to hire to represent your name and company at the desk than I definitely do not want to come here. Please if anyone has any recommendations for a pediatrician in the springs area please comment. I will not be back to another peak vista. My duaghter's health care is too important. Loved our doctor, but the front desk definitely is the reason I'm looking else where even if I have to drive to Denver instead.which sucks because Doctor Lombardi we really liked.
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March 2023 by Barbara Terrazas
I recently transferred to the clinic on Jetwing and I am so much happier here. Great staff and Dr. Jacan Simon is wonderful.
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March 2023 by Adrianna Allen
It is pretty much impossible to gwy an appointment to be seen! More an issue with their call center, call in you cant talk to anyone at the office. What is the point In having a primary care doctor when you can't even get in for primary care?? End up having to go to ugent care every time, no matter what is going on. Staff also seems really cold and unhappy.... definitely going to be finding a new primary care doctor. Im so sick of not being able to be seen for anything!!
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March 2023 by bebodora1
Literally got here before everyone else and everyone who has been checked in after me went back before me. I got here 15 minutes before my appointment and still didn't call us back for over 20 minutes after the appointment should have started. Ridiculous.
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March 2023 by Psycho Mama
Lady's at the desk are very uneducated and very not professional and speaking inappropriately in a child's doctor office definitely won't return and will be doing my research on this location!
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March 2023 by Cinthia PM
Very bad clinic, I do not recommend it at all!
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March 2023 by Richard Dockum
Wonderful staff great doctors
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March 2023 by Rachel Chambers
Ebt personnel rude as could be
