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January 2024 by Christalena Randolph
Scott was amazing with helping us with our first dog. He never pressured us and was very detailed on home care for our little mocha. Definitely recommend this store. Please be aware of the crate fee and lifetime training fee those are things you could’ve got for cheaper and I wasn’t told I’ll actually be paying for it. They said it was included so it was confusing.
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January 2024 by Lloyd Greenfield
Scott was amazing! So much help and sweet with the dogs. Great guy! Bought our second from him to add to our family! He was thorough and thoughtful. Couldn't be happier! Love this store. The owner Dustin was great too with our first puppy.
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January 2024 by Beth Deal
We just got our new puppy and had an excellent experience!! Sandy was extremely helpful and made it such an exciting, pleasurable experience! Would highly recommend! ?
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January 2024 by Ayla Queen
We are bringing home our Shiba Inu!!! AKA ONZU::. ~*Ayla*~ was AMAZiNG very understanding .&&. patient!!! Kind .&&. courteous!!! The rest of the staff as well::. Thank You, for everything!!! God Bless Ya'll::. <3
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December 2023 by Marleyna Augusteina
We had a wonderful experience at this store getting our sweet boy! Cyan was assisting us, and she was very dedicated, knowledgeable, and a joy to work with as we brought this new addition into our family. The process was seamless and the store was cheerful with helpful employees all around. I would definitely come back in the future!
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December 2023 by Cathy Tapia
I myself was against pet stores because of all you hear about them using puppy mills, I was very happy to find Pet City at Chapel Hills Mall. After months of visiting trying to find our newest family member we went home with our Chow Chow. Ayla, Nora and the rest of the staff were patient, knowledgeable and answered all of our questions. The owners take a special, ethical interest in working with reputable breeders because they want to ensure they are introducing the customers to healthy, loved animals. I would recommend this store to anyone looking for a new fur baby.
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December 2023 by Jenn Mariee
Was helped by Ryan and my experience was the best! They walked around the store with me picking out the essentials and answered all of my questions and made this super easy! So happy with my little guy
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October 2023 by Jonathon WILSON
We stopped by Pet City today and picked up a new baby Italian Greyhound! Ayla was very helpful and gave us lots of information on our new lil pup, and everyone else at Pet City was very friendly, helpful, and welcoming!
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October 2023 by Jenn Smith
Sandy was super helpful and attentive! She knew a lot of knowledge and was willing to help us find the right dog to fit our circumstances. She helped walk us through the process, and helped us pick what we needed to care for our new family member. Thank you so much for all your hard work!
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October 2023 by Brian Smith
Sandy hooked us up. Very good customer service and was extremely patient with us as she explained everything about our new puppy. Great service and friendly attitude. We’re super happy with our new ShihPoo and will be shopping here in the future for all our pet needs!
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October 2023 by Shannon Loger
Chase was amazing!! He was so kind, respectful and patient with me. Especially when I was undecided on my pup. I had a ton of questions for him, and he answered everything, and was just really great to work with. He helped me from start to finish. I did end up getting my silver lab pup boy!! Couldn’t be happier. ?
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September 2023 by Jenna Creson
We had the best experience at pet city. It has been a long time coming for us to find the right addition to our family. Sandy was super kind and helpful every step of our experience. She went the extra mile to make sure we had everything we needed for our sweet baby Havanese pup! I would 10/10 recommend friends and family to pet city!
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September 2023 by Greg Goins
Can hear just to look and ended up leaving with a beautiful Rottweiler. Kayla was awesome. She had a lot of information about the pup and they send you home with basically everything you need. Highly recommended.
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August 2023 by Brittany Martin
I purchased my first puppy today, and the folks at Pet City, especially Scott, were so kind and super helpful! They let me meet and spend time with a couple puppies and never once did I feel rushed or pressured to hurry and make a decision. Scott and his team were very patient and informative and answered every and any question I had. Thank you so much for making my first puppy purchase so pleasant and memorable!
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August 2023 by Conrad Martinez
Come see sandy at Pet City in the Citadel Mall she is very knowledgeable and very helpful. She has introduced us to our new member of our family. Eager and ready to assist this young lady will go above and beyond to make sure you leave happy with a new family member.
