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January 2024 by Ron Gale
Great experience, Staff were super friendly, Dog loved the bath and treats, Recommended business!
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November 2023 by T'Lisha C.
My family and I have been going to Pet Pantry for years. We love the fountain location and 8th street location. But going into the Academy location, the last year has been horrible. We are not being welcomed nor helped. The staff are rude to us. Their customer service has just gone downhill.
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October 2023 by Aedan S.
sad. i went to the website, clicked on the chat to ask about dog wash self serve pice and if they were currently busy. got the leave a messag and we'll text you. waited for a response for 50 minute! called, no answer just call back later, couldn't even leave a message. then triedthe shop now for live service... fail! If a manager would respond that would be great! I have the text times etc saved on my phone if you doubt my reason to be upset. Do better!
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October 2023 by Shelly Johnson
The staff are very helpful. The store is clean and easy to grab and go if you’re in a rush.
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August 2023 by Kai Anthony
Stopped by 8/7/23 at 9 am, they were still closed. Waited 10 mins, called, no answer, doors still locked. I understand staffing can be an issue and emergencies happen. Will go to Pet Supplies Plus down the road instead but would have preferred to support a small business
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July 2023 by Tracey Rhoads
I don't recognize these brands, I'm sure it's quality food, but they should provide samples of the unique flavors .. it's difficult to buy a pricey bag , you're not sure your dogs will eat .. I went and got my usual. Didn't purchase at this store
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May 2023 by Zena Verros
Pet Pantry is awesome!! The staff is so well trained as well. The assistant manager was kind enough to explain the different foods and the ingredients that I was looking for. She is quite knowledgeable and extremely helpful. My doggie loved the food she suggested. I also learned that Pet Pantry donates returned food and goods to the local shelters. The brands of food they have on their shelves meet many animal's needs. Over the years they have been extremely helpful to my doggies and I. I would highly recommend their services. I think there's a couple in town. I visit the one on North Academy.
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May 2023 by Brenda Z
Our visit here was exceptional. Not only did Holly provide fantastic customer service helping me fit my new pup with a proper harness, she also took the time to talk with me about the breed, answered all my questions and ensured my pup had a fantastic experience for her first outing! Thanks again Holly! We'll be back soon!
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May 2023 by Mackenzie Michel
Excellent service ? Celo called other locations to find a dog backpack carrier for my dog. The other amazing human (unfortunately I didn't ask their name) was also very kind and revealed amazing service. I bought a bone for my dog and then after paying realized he was afraid of it! They were willing to let me return it and showed patience and kindness throughout the process.
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March 2023 by Sher Myers
All the folks at the Pet Pantry & Dog Wash on N. Academy in Colorado Springs deserve a HUGE shout out and acknowledgement!! I started bringing my dog here for baths, etc., last year and have been so impressed and appreciative of the entire staff. They are incredibly friendly, helpful and accommodating to any of my needs. And to be clear - this includes all the staff! Not just one or two people. This is a great place for exemplary customer service and outstanding bath facilities. It makes my dreaded dog-washing SO easy and stress-free. Go see them! They're awesome!
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March 2023 by Angelina Snelling
Friendly, caring employees, and really amazing prices! Everyone that works at Pet Pantry cares deeply about the well-being of all animals, which is hard to find. Fantastic amenities and an incredible selection. I have Guinea pigs, they can be very hard to shop for! Pet pantry fulfills all of their need and more! The dog washes are quiet and private, huge plus for my grooming-anxious pup.
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February 2023 by Arcen Dwyer
As a first time pet parent, I've been incredibly anxious to make sure that I'm providing the best possible care to my dog. I knew I wanted to shop small, but had no idea that this small business would be as wonderful as it has been. On my first visit, I was immediately welcomed in and provided assistance before even asking for help. I came in completely blind and left with so much knowledge, a new food for my pup, and an incredible array of treats that I feel confident in the quality of. The environment here is so warm and welcoming, it feels incredible to shop somewhere where all of the workers remember not only your name, but your dog's as well. Every employee has been so incredibly accommodating and wonderful, but Elizabeth and Gillian have stood out each visit in the help and care they've provided. Thank you, Pet Pantry!
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February 2023 by Liz gutierrez
Coming in to Pet Panty is always great, the staff is always helpful with any questions and will always find a solution for your fur friends. I’ve never had a bad experience here. Makayla and Samantha were very helpful with choosing a dog food for my dog who is very picky. They’re always friendly and kind, I always love coming in for all the dog snacks :)
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February 2023 by Kourt D-Sha
I got the best customer service at this store. The sweet girl took me around and showed me everything I needed and even what I didn't need. Made a huge difference in my cats life that is the kind of care I expect everywhere but get the opposite. Why has Colorado gone down hill so much service wise? Idk but not at this store they rock!!!
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February 2023 by Andrea Martinez-Dugick
Went in to bathe our puppy and got to meet Makayla. My husband and I were both impressed and blown away by her knowledge. Will be back for bathing and dog food!
