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February 2024 by Charles T.
These people are rude to black people. I hear them greet everyone that comes in but when I come in. Silence, not even a wave hello. The only good and and customer service friendly person is the black man that works there. He is friendly and nice to everyone. Not just black folks. Everyone else looks at me like I'm stealing. Horrible feeling. And this is the place that has the dog food my dog eats so I come often. Definitely seems more convenient and a better experience to just order from chewy. I think that will be the way I purchase to avoid this place in the future.
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January 2024 by Tracy Moneypenny
Everything was great there. Employees were nice and I got my puppy some snacks.
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January 2024 by Al
Saw a piece of dog poo on the floor near the bathroom. Gross and shame on the owner for not cleaning it and the employees.
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January 2024 by Wayne Bragdon
Always have the Blue Buffaloe that my dog uses. Dog loves it and highly rated.
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January 2024 by Alexis Schilowsky
Very helpful staff, only store that had the dog food we were looking for.
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January 2024 by John Epting
Walked in and a cashier had a great big smile & greeted me. GOOD CUSTOMER SERVICE!!!
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January 2024 by Laura Hoffman
Very nice and friendly store.
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January 2024 by CrisAndra Criswell
Grooming services: Kim is just awesome with my VERY timid chihuahua. She gets all the ‘not so comfortable’ tooth brushing and nail buffing done without send him home trembling!
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January 2024 by Jules Carson
Most excellent s always. I'm heading there today to get my little fellow a new bed. ?
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January 2024 by C. Bowman
Always great service
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January 2024 by David Spencer
They had a XMas outfit for my extra small dog and the price was perfect
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December 2023 by Elisha G.
The Banfield was meh pretty disappointing though how the vet did not even mention what shot it was called that she gave my puppy and yes I pay for the pet care plan plus or wellness plan for puppy's whatever it is called I pay monthly lol. PetSmart was alright nobody there really knew where shit was though.
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November 2023 by Theresa Thorsos
Always been friendly and welcoming. And don't mind when I bring my bird Jasper in to visit. Only reason I didn give 5 stars is one of the sales associates had little to no knowledge about birds, I overheard her talking to a family who were inquiring information about birds, like what she would recommend for food,toys,cage ect.. and if they would recommend it for younger kids (Noooo!!) And the little information she did tell them was incorrect. I had to step in.Thankfully they got a hamster instead.
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November 2023 by alan segovia
Im a regular customer every employee knows me and everytime i walk in they know exactly what i want with out letting them know what i need goof people
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October 2023 by Myla Kay
Grooming department -Such a lack of talent! They made my poodle look like a chihuahua.Besides the lack of talent, they are extremely rude, arrogant, and don’t account for their nasty behavior as a collective.Spoke with an employee who slammed the phone down and thought she hung up, but then proceeded to speak foul words against a customer at the top of her lungs.I am concerned about the health and welfare of the dogs when there is yelling, cursing, uncontrollable behavior, and throwing things around that occur when customers aren’t around.This is very dangerous and saddening to know that pets are possibly mistreated here because of the low level of emotional intelligence of its grooming employees.Animal control, management and the complaint department have all been notified and an investigation has occurred on the grooming department.
