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June 2024 by Estefani M
I Called cause they cancelled the order I placed last night due to an unexpected inventory issue. When they picked up the phone was glitching and I couldn’t hear the man who answered well. I kept telling him I couldn’t hear and he just hung up on me and never called back. The only thing I heard was that they broke the jewelry I had bought and something about shipping. I was trying to see if I could switch it to the chapel hills mall but didn’t get any help from the horrible customer service. I was able to handle it on my own and switch it to chapel hills but if you couldn’t communicate with me through the phone a simple email would have been better so I would know what’s going on.
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December 2023 by Lexi Valdez
Really should have known better but my child was not bad and did Not move, so there is no excuse. The employee just didn't care to do his job. Not only did we park in JC Penny's side but we didn't walk anywhere in the mall after getting her ears done. After getting them done her back never even got put on on her right ear, so we had to go back in and get a back. An Not even make it threw the night and the left side back falls off and the earing falls out. You guys are closed so we will be back tomorrow I would like a refund for atleast the price of her earings or the service fee for him obviously not double checking the backs before finishing. It was a rush. I recommend Claire's, very disappointed
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November 2023 by Riley D.
wish i could give this establishment 0 stars. the employee ( Andrea) was god awful. when we approached the stand she didn't even acknowledge my sister and i. then once she looked up from her phone, we informed her we set an appointment and she was like oh they don't tell me those things??once the piercing started she marked them uneven and we had her re mark them. cool fine.andrea joked, "hey i have to tell you aftercare because my bosses are watching" but once she pierced the first hole she got all cocky and was oh this is too easy. then proceeded to the next ear. upon completion of the service, my sister and i both immediately noticed the first ear hole was pierced downward. the hole literally went through the bottom of her lobe. we expressed the issue and andrea was like oh I don't know how that happened. i asked oh well what are we going to do about this? you have permanently damaged her ear and won't take accountability for your mess up. she joked and refused to look us in the eye then said eh i can take them out? please do not go here..
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October 2023 by Ignacio G.
AVOID THIS PLACE FOR YOUR OWN SAFETY!!! DO NOT BRING YOUR KIDS INTO THIS MALL IT IS VERY DANGEROUS!!! My name is Iggy and I was the store manager for Banter by Piercing Pagoda for almost 2 years and I've been in a management role in this mall for over 5 years. On 10/9/2023, I was assaulted by a man in a relationship with the store manager of Rue 21 Ronisha Ramsey-Reeves. When returning back from running the bank deposit Ronnie and her boyfriend stormed my kiosk and assaulted me leaving me with a black eye and some bruises. Edwin Pimentel (the boyfriend) kicked down my kiosk door and stole my backpack and JBL speaker ALL WHILE SECURITY WATCHED IT HAPPEN!!! I have made multiple complaints and safety concerns to mall management (Curt Reulecke and Joe Drew) about their unprofessional and corrupt security team multiple times before this. Security here has been known to use violence resulting in damage of personal property and excessive force during incidents concerning mall pratrons. The security has compromised safety by letting people with guns on the premises that have made threats to hurt themselves or others. I have heard several complaints of illeged sexual misconduct, burglary and overall inompetence of this mall's security team over the 5 years I've been a tenant here. Security has stolen merchandise from stores in the mall including Rue 21 and I believe they are responsible for the burglaries I experienced twice in 1 year. Signet Jewelers fired me for how I handled the assult situation saying my behavior was "unprofessional." After reporting to Namdar Realty Group (the people that own the property) told me that they launched an internal investigation but in reality they are just trying to cover it all up and slander my name in the process! BOYCOTT THIS MALL! BOYCOTT BANTER AND SIGNET JEWELERS!!! I provided images of my black eye, bruises and the state my kiosk was left in after the assult.
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October 2023 by daniel burks
Great I buy alot of jewelry here
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May 2023 by Alex Sanchez
I adore this place. Ive gone here for a total of 5 peircings. I have two peircings on each ear and a repeirce on one. They are quite a bit expensive BUT they are really cheap compared to other places like Clairs. The people were really nice and definitely know what they were doing.
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March 2023 by Elizabeth Weirdo
They do use a gun, but it is changed out for each and every piercing. The peeps there were very understanding and educational! There is a wide variety of piercings/earrings to choose, the piercing itself is free tho.
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September 2022 by Mad
Thanks to sativa she did great with my warranty I will definitely come back cus if her !
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August 2022 by Katie G
Incredible customer service and my piercing was flawless. This team is hands-down the best. They help me pick the right earring and explained in detail the after care plus made sure that everything was great. I can’t wait to go back and make my next purchase.
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August 2022 by Dominnic Taylor
I went to this place to get both my ears pierced. I arrived at 11: 15 am got pierced at 11:30. Went to a family function and while showing family and friends the earrings the diamond fell out by 3:50 pm. It was very embarrassing! I paid $137 for the piercing and earrings that I were told were the best to get. My experience needs to be shared and I have to warn anyone DON'T GO TO BANTER! You would do better at a tattoo shop to get pierced. The quality of there merchandise is DOLLAR STORE! And the jewelry is extremely over priced!!!! If you want to get ripped off and you have money to throw away on low quality then this is your place. The worst!!!!
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August 2022 by Bamboo Inspirations
This place is the WORST! If you are going to get pierced just go to a Tattoo Shop! They have rules and regulations that is required by law! Banter is extremely overpriced and the quality of jewelry is Dollar Tree! The customer service was below average and they only want to upsell you so they can get the most profit for Horrible Jewelry!!! GO to a Tattoo Shop if you want to get pierce. Go To Banter if you want to get ripped off! I got pierced and 3 hours later the diamond fell out of the earring! This place is the Worst!
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February 2022 by Alexis Marie
All of the employees here are super friendly and helpful! It’s always a pleasure to stop by!
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November 2021 by kenia uparela meneses
I went today to do two piercings. There was a buy one get one free offer. I bought 2 earrings and when I asked for my free earing they didn't give it to me. I don't know why they offered something and then didn't give it to me.
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July 2021 by Heather G.
I took my daughter for her 7th birthday to get her ears pierced at this location and I could not be happier that I took her there! Tiffany and Jessica were absolutely AMAZING. They treated my daughter so well and made her feel comfortable even thought she was in tears with nerves. They talked her through everything and gave her time to settle down. They were quick and efficient. They have a great selection of piercing earrings to pick from! I live that they offer a spray for cleaning and healing instead of having to do the cotton ball and solution. It also helps heal a lot quicker. They also offer a year insurance so if she looses the earring of her hokes closes, she can get it repierced and it only cost an additional $8. Thanks again Tiffany and Jessica!
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April 2021 by Becky Rivera
Went there to get my 6 month old ears pierced. I don't have any complaints about the place. Its great that it's just a booth and easy to find. Process was pretty simple and easy going, wait time was about 5 minutes and this was because there was a customer before us and she had 2 kids getting her ears pierced, but while they prepared for hers they took care of us and we were done in less than 3 minutes. Employees were very knowledgeable and caring. They sterilize the tool they use in between each use and in front of their clients. Keep in mind that this tool doesn't come into any contact with your baby more her earrings. They also offer military discounts for those who are military. I can say that her earrings were a decent price. Yes they are small but they are also 14k gold, perfect size for a baby. I can day I recommend this place if you are looking to pieces your babies ears.
