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January 2024 by Joel Lapidus
Sensational experience buying a pre-owned vehicle. Each of the salespeople was gracious, but the knockout was that the manager, Phil L., went above and beyond to procure a 2nd key for the vehicle -- which at the time only had one. I'm not kidding when I say this cost over $1,000 (European key), and mandated just tons of effort ... and he took care of it at the dealership's expense. Total gentleman.
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January 2024 by Jose Alfaro
I purchased a car last 01/06/24. Haven't purchased a car in a dealership maybe for 12 years, this time it was simething totally different, starting with the Salesman response to my enquiry later when to test drive the car and liked a lot, they run my credit not the perfect and approve me with so fast as 20 minutes then signed all documents in less than an hour, the salesman an finance manager were about and beyond my expectations, the statement of 90 days or 4000 miles guarantee for any desperfect never saw, all team very professionals, clean and gentle if I see another car that I felt in love may purchase another due the experience of course paying off the actual car, well done.
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January 2024 by David K
Tony was great in working with me to get my car serviced. He listened to my issues and communicated very clearly. I was given a loaner while they worked on my car and they got it done ahead of schedule. Very happy with the service they provide.
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January 2024 by Rachel Chitty
I was in a bind as I didn't have use of my car due to the keys being stolen. Tony showed empathy and understanding about how not having my vehicle impacted my life. He was attentive and understanding and worked hard to get my problem solved so I could get back on the road. This was a great outcome and experience considering the situation. I highly recommend working with Tony as he is direct and upfront and takes providing great customer service seriously.
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January 2024 by Stephanie Pillsbury
My car buying experience was very easy and painless! I worked with Kevin and he was a great person to work with who helped make the process very easy. I was probably in and out of the dealership within 3 hours and everyone else I worked with was super friendly and helpful and genuinely cared about making it a great experience.
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December 2023 by Amber Rose Castellon
We had one of the best experiences buying a used car from George and Jeremy at Acura Autonation! Unfortunately we have lost 3 cars in the last 4 yrs due to car accidents. My husband and I were very nervous about having to go through the process of finding another used car. They happened to get a Hyundai Hybrid in, and we got to check it out before it even went on the lot. From the moment I inquired about the vehicle they were very good with communication and working with our crazy schedule. It needed an alignment and a windshield and both were fixed right away. They made the process of buying a cash car very smooth, and we are very happy with our purchase and everyone who was involved in the process. They even got us into an extended warranty on our power train, at a very good rate. We are now working with them to trade in a vehicle we have financed that we aren’t very happy with, they are going to be able to work with our bad credit and get us in a far better deal! We won’t go anywhere else to purchase our vehicles from now on.
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December 2023 by Yoly
Bought a Toyota RAV4 with these guys a few weeks ago! They were extremely helpful since I was a first-time car buyer. I drove in with a beat up Kia Rio from Pueblo and the team made sure I was able to leave with the exact car I wanted.I’d love to thank Danny O. for walking me through everything as this was my very first time ever going to a dealership! His knowledge and reassurance has definitely helped me during this very new experience and I felt very lucky to have him as my dealer!The manager and finance dep. was also extremely helpful in helping me find a better rate so I could purchase an older model with an affordable monthly payment; especially since it was my first time purchasing at a dealerhsip! I really appreciated how much everyone cared that I make it home in a safe and working car.I felt extremely taken care of and I’m really excited to be driving the car I’ve always wanted! I will definitely be recommending this place to those who want a safe and amicable car-buying experience! Thank you AutoNation Acura Colorado Springs!
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November 2023 by Liz Chandler
Staff was very friendly and the waiting area is really nice. Overall a pleasant oil change experience. They also didn’t try to pressure me to do extra things mentioned them and gave their advice and then left it alone. I was super pleased they had the touchup paint pen on hand that I needed for my door handle.
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October 2023 by Trent Boothe
I had the best salesperson in Michael P. I bought a car over the internet. He held the car immediately. Was in constant contact through the whole process. He picked me up from the airport and gave me great restaurant reviews. He is a veteran so look him up. The GM came out to greet my wife and I and thanked us for purchasing which was great customer service. Best car buying experience I've ever had. Either new or used this is a great dealership.
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October 2023 by David Moore
We were very fortunate to work with Brian. He is very kind, considerate and made us feel welcome. The transaction took some time to complete properly and he came to us many times during our wait to give us progress reports, which we really appreciated. Brian is very knowledgeable about this type of transaction and we were glad he was handling it for us.The dealership amenities are very good. The waiting area is comfortable with both chairs to wait and table for document signing. We very much appreciated the snacks and drinks.
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October 2023 by Darrin Bower
My wife and I stopped in to look at a car. Kevin Cruz took us on a test drive. We loved the car Kevin was amazing he wasn't pushy at all was truly there to find us the car to accommodate our needs. Also John in finance was amazing as well. He ran numbers and got us into a payment that fit the budget. They were truly wonderful to work with.Thanks autonation for the great experience will definitely recommend these two to anyone looking for a car.
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October 2023 by mharker7
Tony in service department was absolutely awesome. This was our first service visit since we purchased an Acura and Tony, despite being the only person in the service department on the day of our visit was outstanding. Made me feel welcome, went over detail with regards to the work being performed, provided me with timely updates, and went out of his way to make our first visit a positive. Will definitely be coming back and seeing Tony for any future service appointments.
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October 2023 by Captain Hawkins
My car was serviced by Chase, I believe. This was by far, the best dealership service experience I have ever had. He was incredibly knowledgeable, and went to great lengths to help me understand what all exactly my car needed. I will not be going to another dealership again.
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August 2023 by Tracy Jones
Michael P and everyone I worked with at the store was very friendly, professional, and honest. I had been looking for a new car for a month, and I had the best experience here. There was no high pressure sales pitch, and I really appreciated the no-haggle price. I absolutely love my new car!
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August 2023 by Rob
The car buying process is never really easy. And yes we ran into some challenges in my purchase. But Matt, Jim, George and Jeremy worked fast and amicably to fix those challenges and get me in my new ride.I appreciate working with people that strive for excellence, especially when faced with potential roadblocks along the way. Customer service 101, and you all nailed it in spades. Thanks fellas!
