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March 2024 by belle Middlemiss
EDIT: Initially, my experience with this shop was horrendous, HOWEVER, one of the owners, Ryan, reached out to me and asked for an in person meeting to go over my concerns with the vehicle and the service preformed. we went over every single detail of the repairs completed, addressed repairs that were missed/skipped over and he offered a solution. He brought my vehicle in a second time, him and his team addressed every missed aspect and released the vehicle back to me better than it looked the first time. For that I change my review, especially considering they adjusted their staff to preform better work and results. thanks again for making it right.-Unless you have a traditionally luxury vehicle, I do NOT recommend this shop. Long story short, I dropped off my Fiat Abarth here for hail damage repair and to have the wrap replaced (cant fix dents without a mirror finish and wrap does not provide a mirror finish.) I dropped off my vehicle October 3rd, 2023. I did not receive my vehicle until January 31st, STILL NOT COMPLETED. Throughout the entire four months they had my vehicle, I had to call if I wanted an update. Turns out, a month prior, my vehicle had stopped running. I found out by receiving a call for a quote for mechanical repairs (which were not accurate to the repairs actually needed.) I still don't understand why they didn't inform me the minute it was no longer running (turns out the spark plugs were flooded and fouled by fuel, which I had to pay for). Insurance wouldn't cover the replacement of the wrap, so I opted to have the aftermarket front bumper painted to match. It wasn't until two-ish months from the drop off date was the hail damage repaired, and there's still a large dent on the driver door. When I became frustrated with how my patience was being taken advantage of, I went and had my vehicle towed away. After bringing the vehicle home, I reviewed the supplement once more. Not only did they charge insurance to remove the headlights, taillights, and bumper trims (which I did prior to dropping it off because i didn't want my aftermarket parts to be accidentally damaged because they were ordered from the UK) they did not order the only two parts that needed to be replaced, which were just door window moldings. After picking up, I called asking why the parts weren't replaced and why they were never ordered. Danelsy and Janae were the only two people who seemed to care and try to amend my mistreatment. Simply because they are newer employees and just weren't aware of the mistreatment I was receiving. In the four months they had my vehicle, they only removed the wrap, dropped my bumper off at a 3rd party shop for paint, and popped out most of the hail dents. FOUR MONTHS. I still cant understand why they didn't order the window trim or inform me that my car wasn't running, or at least repair all of the dents on my vehicle (which insurance was paying for.) That being said, don't bring your car here unless you have a conventionally luxury car. Those are the only customers they care for.
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March 2024 by Tim Evans
I love my new powder coated wheels! The team at Pro Auto Spa was very patient and helpful through the entire process of selecting the right wheel color for me. The end product was perfect and exactly what I was looking for. I also appreciated how my car was kept indoors the entire time. Thank you guys!
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February 2024 by Ricardo Gomez
What a wonderful experience we had with Pro Auto Spa. From the time I requested a quote over the phone to the completion of the project, it was pure joy working with all the staff. The work was excellent, in fact, when I brought the car back for its 2 week inspection, they replaced some of the original work simply because it was not up to their standards. Thank you, Pro Auto Spa, my wife’s care looks great!
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February 2024 by Braden Avant
I had an amazing experience with Pro Auto Spa. After taking the car to several other shops for quotes and information, I decided to go with Pro Auto to get some hail damage fixed. They worked with me to come up with some creative solutions to keep me within budget. And the car came out looking great! Everyone was friendly to deal with. The shop is clean. The work looks good. I'd highly recommend this place, and will definitely be back if I ever need this kind of work done again. Thanks!
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January 2024 by Mark
I’ve had two cars wrapped by them. In both cases the job wasn’t finished until it was perfect and their end product is commendable. I was pleased with their recent staff management and commitment to their customers concern/needs.Thanks!
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December 2023 by James R.
I do not recommend this company. I have had the worst experience a person can have. I have two vehicles that have hail damage. I dropped my Dodge Durango off to them to get it repaired first. My vehicle sat on their lot for almost 40 days before my wife drove by and noticed it was still sitting in the parking lot. I called and told them I would be coming to get my vehicle and take it somewhere else and needed the insurance check returned. The lady said our service guy would be in on Monday; he was out for COVID, and she would have him call me. This was on a Friday, and they then went and took my vehicle, took it into the shop, and started working on it over the weekend, so I couldn't take it. Fast forward a few weeks, and they say come get the aid vehicle. When I get there, they tell me they couldn't finish the job because they couldn't get the hood or roof as there was a part shortage, so they said take the vehicle, and when the parts come in, we will call you. So we pick up the vehicle. We drop the other check off to them for the damage to my wife's car. They tell us they will order all her parts, and when they come in, they will then get her car and fix it. So she isn't out her car like I was. Mind you, between the two, I think we have over $20,000 in checks that were issued from insurance. Fast forward several weeks later, and my wife calls them and asks if her parts are in. The lady said, No, we didn't order your parts because we need you to sign the check so we can cash it. My wife called insurance and said they want me to sign a check over to be cashed without work being done. Insurance said no, do not do that, so wife tells them sorry, can't do that. They end up firing this lady for a bunch of stuff she was doing wrong, and another lady said they would order the parts. almost six weeks, as of yesterday. I was going to call, and they called me, and the new lady says, Hey, we have your window guards in, and you can stop it and get them installed. I asked where my hood and roof were. She said, I don't know anything about that; let me call you back. I also asked if the parts were in my wife's car. She said I'd check on that also. She called back and said no, we didn't order her parts because you didn't sign the check and pay us up front for her stuff. They then proceed to tell me they're also not going to finish the job on my vehicle until I sign the check on it. I said I wasn't going to do that, and if they can't finish the job, they need to reimburse us the amount of money for work not done, and we will go somewhere else. She says she'll talk to the owners and call you back. She calls back and says the owners refuse to finish the work unless you pay for it in advance. They said you can take $7,000 and go somewhere else. Again, they want to be paid in advance for the work they did not do. I called insurance again today, and they said no, they get paid when they are done and do not sign the checks. I called around to several body shops, and all of them said we take the checks up front so we know we have the money and so we can submit supplements as needed. We do not have clients sign the checks until the work is done. No one pays for work before it's done. So they are now refusing to finish the job because they want money paid up front. This company has wasted almost three months of mine and my wife's time. Bad customer service, bad business practices and bad people. Do not recommend this company. They should let you give 5 negative stars.
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September 2023 by Jack Anderson
My 2024 GMC Denali got hail damage as a brand new truck. This place trashed my truck. Beside lots of dirt inside, someone spilled coffee all over the back seat. There is scratches on the front of the hood and on the top of the cab.I would never use this place again and never recommend it!!!The surfaces were covered with something that I had to buff and use a clay bar to remove.
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August 2023 by Melissa A.
Pro Auto Spa was super responsive and helpful and did a great job. I will definitely be a repeat customer.
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August 2023 by Lisa Bischoff
Fantastic service! A friend recommended them to me. They went above and beyond with getting my vehicle in and out for hail damage repair! I have a Yukon Denali that did not even have a door ding before the Gail damage and they made back to perfect condition! Highly recommend Pro Auto Spa!
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August 2023 by Deb N.
They did an amazing job on my car. I got the full front bra and a full ceramic coat, along with tinted windows. I have a very good eye for detail as I used to work and inspect vehicle parts and paint integrity. You cannot tell that I have Mylar on my hood. There are zero bubbles anywhere. I am very impressed!
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July 2023 by bruce galbreath
We are so pleased with how our Subaru Crosstrek looks now after the installation of the clear bra, ceramic coating, and window tint! These guys are fantastic to work with and they go above and beyond the normal service!! I’ve been to two very reputable places to have clear bra’s put on my other vehicles and hands down Pro Auto Spa is the best!Services: Ceramic coating
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July 2023 by Joshua Barbee
I participated in the Colorado Shelby Rally over Memorial Day weekend. Pro Auto Spa was one of our sponsors and met us at each of our nightly destination spots ensuring our rides looked their best. Well over 1,000 miles of doing our part for bug population control meant they had their work cut out for them. The team did a FANTASTIC job. I'll be hitting them up pretty soon for some PPF to protect for more than just bugs.Services: Full body wash
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July 2023 by Mark Parker
The caliber of people that work here are the best! From the newest person to the installers #Hunter to the owners. I have used them several times for different project. They did windshield tinting and protection for me along with detailing. #windshieldtintingandprotection. They are not the cheapest but they are the best. Check them out for any needs. #proautospaService: Touch screen & projection screen window films
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July 2023 by Rebecca Ashlock
I recently had my car windows tinted by Pro Auto Spa, and I couldn't be happier. The tinting process was fast and the results were flawless. I highly recommend Pro Auto Spa for their car window tinting service.Service: Vehicle window tinting
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July 2023 by Andrew knight
Decent pricing and a high quality tint job on my brand new tesla. They took care to not scuff the vehicle during install, and did an excellent job with aligning and cutting the tint. I will go back to get PPF installed.Service: Window tinting
