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March 2024 by Stuart Fletcher
Great company to deal with, small issue after delivery of a refurbished sewing machine caused by the shipping company. They went above and beyond to make this right. Couldn’t recommend them more.
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March 2024 by Karen DaPra
Needed help with my machine. I couldn’t get the threading right. Chloe was so helpful and with just a few instructions and minor tweaking my machine was humming along. It’s such a beautiful store. Thanks for the help. Karen D
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February 2024 by Kristy Coffin
Really great customer service! I took in an old sewing machine to see if they could tune it up and figure out if the timing was off. The woman I worked with was very nice looked at a number of things before giving me a quote for having it sent to the shop. They even provided me with a written receipt with the deadline.
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February 2024 by Stephanie Therrien
It’s so rare to find stores that feel like small town, mom and Pop stores where people really take time and talk to you and teach you. If you’re looking for a store with that type of feeling and the staff to go with it, I highly recommend heading here. I went in for a sewing machine repair only to find out that it was probably one of the most simple of fixes that the staff there probably faces. The first person that greeted me as I walked in the store, Crystal, sat me down and Talked me through what my problem with my machine was, and was incredibly patient and kind and explaining what the potential fix could be. She was kind, patient, knowledgeable and funny. Just that one interaction alone tells me that I’ll be back at that store again, attending classes, buying their products, or going in for any repairs.
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January 2024 by Amy DiGiulio
Serviced my sewing machine during the holidays. It came back 2 weeks sooner than expected! It's working great! The employees are so nice!!
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January 2024 by Lorena Ryan
Very helpful and friendly. Let us try out the machine I was interested in and answered all questions.
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December 2023 by Bonnie Reeves
Professional, friendly, accurate estimate, timely return.
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December 2023 by Peggy
Very knowledgeable staff! Answered questions and concerns about my serger.
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December 2023 by bmetinCO
My wife and I were tired of throwing away a shark vacuum every couple of years as they do not have support or parts. In my research I found Sebo vacuums and we had a store here in Colorado Springs. The staff was great with helping us with our selection during our 'test drive'. I don't think I will need the service department but it is nice to know they have parts and service right here and my Sebo will be well taken care of.
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November 2023 by Elizabeth Morrison
I live in Pueblo and it wasn’t a joy to drive to Springs but theses folks just took the sting out of everything. I was very well treated, my vac was repaired and they compensated me completely for a snafu. I would highly recommend this store and the personnel to anyone. And I would drive back with no complaints. There IS no vac repair in Pueblo anymore. This experience kept me from having to buy a new vacuum, which I was close to doing. Sooooo glad I waited and brought it in. Thank you so much, folks!! Elizabeth Morrison, Pueblo, Colorado.
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September 2023 by R Jo
I needed two small "washer"-type parts (shaft collar and bobbin tire) to repair my sewing machine. Though the sale was a paltry amoung (less than $6 total), I was treated with kindness and patience at every step, from my initial phone call, to an in-store order, receiving a call when my order arrived, and picking up the order. They even pointed me to the supplier website they used. ~ Someday I will want to give my 1974 Singer a professional tune-up. When I do, I will call on Rocky Mountain Sewing & Vacuum. They are great.
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August 2023 by Lorraine Swanson
I stopped by to see what sewing chairs they had in stock. I was greeted at the door and assisted in sitting in and trying out multiple chairs. Staff were friendly and helpful. The manager? of the store even came out and spoke with me regarding several different sewing tables. I didn't even go there for tables but loved the ones they had in stock. The manager was very friendly, knowledgeable, and extremely patient. Excellent customer service!
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August 2023 by Carol Donahue
I was stunned and greatly surprised when I took my sewing machine in to get looked at, the young lady sat down at my machine, adjusted a few things, and said, there you go! Didn't charge me a single cent! I can't wait to sign up for some classes there! Best customer service ever! I'm now a huge fan of Rocky Mountain Sewing & Vacuum.
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August 2023 by Margaret B Finkelstein
I had order a new sew steady insert for new sewing table back around 6/23/23. However when I want to the store on around 8/06/23 to purchase some fabric, I asked staff if they had an idea as when my sew steady insert would likely come in. When staff check on my order, they found out that my order was not placed yet. I was not happy, I have way about 3 to 4 weeks more, before gey my insert.
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August 2023 by Micki Wiersma
The entire staff at Rocky Mountain Sewing & Vacuum is a joy to work with. They’re friendly, knowledgeable, helpful and professional. They follow through on commitments and I’m a happy, repeat customer.
