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December 2023 by Jon G.
I tend to agree with the negative reviews because we had a similar experience. We felt that what we were told on timing of getting our furniture reupholstered was misleading and the customer service was among the worst I have ever encountered. At no time over an 8 month period did the owner initiate communication to provide a status report-that includes finishing the project. In response to our inquiries of when would the project be done, all that was said is that they "working on it". Having gotten the furniture back is the only good thing I can say about the business and I hope the workmanship is better than the terrible treatment I received as a customer. If I have upholstery needs in the future, I will not use this company again.
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September 2023 by Alina Cos
A little higher price that other places but they do a great job and fast .
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August 2023 by Richard Monroe
Nice work at my cigar loungeI wonder highly recommend
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August 2023 by Norm Michaels
Worth every penny. My wife’s favorite chair and hassock were looking sad. Rocky Mountain Upholstery spruced them up better than new.
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March 2023 by J H
Fixed my tall barstool that was broken at the base. Fantastic wood working!
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March 2023 by James DeHerrera
Please do some research from other reputable upholstery shops before right away choosing this company! I went in for a quote to replace a shattered back glass window with a plastic one (on my convertible chevy), but I was told by the owner that it was impossible - said the entire top would have to be redone.. I was quoted over $3300 for this. The top itself is only 2 years old so I went to a couple of other shops and was told it can be done for no more than $500 with materials.. Both those shops also quoted me under $2000 if I wanted the entire top done again in same material... Since the other shops were relatively close in prices I ended up picking the cheapest one, had it replaced with a plastic window like I originally wanted, and to be honest I couldn't be happier with the results!I'm not sure if they don't have the skills to execute this easy/simple task, or if he was out to finagle me out my hard earned cash. Either way I'm glad there are other reputable upholstery shops to compare.
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March 2023 by Joseph Mccarthy
The workmanship was excellent. Communication on progress or incremental decision making could be improved, but not enough to penalize them. Was very happy with the result and enjoy the folks that work there.
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February 2023 by PS McCann
Had a quick job needed to finish my 1972 VW bus rear back rest. Spoke with Steve at 12:30 to set up an appointment at 2:00. Had the appointment at 2:00 with expectations it would be done next week sometime. Received a call at 4:30 saying it was done! Couldn’t be happier with service, value and quality of work!
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September 2022 by Leelow
Had an old poker table that needed the felt cloth replaced. When I brought the table in Steve showed me how the padding on the railing had broken down over the years, and they could replace that. I elected to go with a high quality brown leather instead of the cheap vinyl that was originally one the table.Also, I purchased some chairs and elected to have those redone in the same brown leather on the seat and front of the back rest. They used the same color of cloth on the back of the chair that matched the speed cloth on the table.Zep, who did the work, did a marvelous job. He went the extra mile and used blue stitching for the leather railing and on the chairs. This really makes the blue speed cloth and stitching stand out. The poker table and the chairs turned out awesome, very high quality, very luxurious. I highly recommend Rocky Mountain Upholstery.
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August 2022 by Lori H.
Do not do business with this company. The owner is rude! We dropped off our 2 chairs to be upholstered and he told us they would be ready in 3 months. A few days before the end of that time we called. They had not even started them. When my husband dropped them off he choose the fabric. The owner said he did not write it down and it was our fault for not choosing the fabric. Instead of being service oriented he blamed us. When we decided not to have them done since they had not been started, he refused to give us our deposit back, again blaming us for HIS mistake. Then he stated we would have to pay cash when we picked them up. When we got them back the quality was horrible! Do yourself a favor...stay away from this company and the owner. I wish we would have read the reviews before going to this company.
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June 2022 by Luke H.
I'm not having my truck done here I'm going somewhere else where they have people who know how to talk to customers without being assholes. I called them to ask if they could do my truck and how much something like that costs and the guy was just totally rude, literally laughed when I asked questions and and talked to me like I'm some kind of idiot. Don't waste your time here, go somewhere else where they don't mistreat customers.
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February 2022 by The Resident W.
I'm convinced that there isn't great customer service in Colorado Springs been here 4 years and every experience I've had with business here is it's overpriced and average work... This place was just the same... He didn't seem to enthused with the job I brought him then he quoted me an outrageous price ( it seemed like he priced it to discourage me from placing the order)... From the other reviews I've read I should have done more research first and I'm anxiously waiting for his response... He tried to charge me $400 for two small end tables and told me that they would be done in a week I came two weeks later to check the status he tells me that they won't be ready until May... After that I just came back and got my tables to take somewhere else... I could have mailed them somewhere for repairs and get them back in 5 months... *Edited to reply to the reply that was coming from the owner... I went out of town right after those tables were dropped off and spent the week In Chicago I couldn't have possibly came back In 4 days... But hey the customer ain't always right hence his need to always respond...
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December 2021 by Matt L.
Did what I asked at the price we agreed on Good dude easy to work with If you Need something upholstered this is your dude
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September 2021 by Paul Mcspadden
Refurbished leather SUV seat looks and feels great!
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August 2021 by John & David Woody
Steve and his staff are very friendly & customer oriented. They recovered a motorcycle seat for me, and I could not be happier with the attention to detail. The only concern that Steve had was the foam that he wanted to use was on back order. He substituted a different foam so I would be able to ride my motorcycle, and will replace the foam with a higher quality product once it is off of back order. Would highly recommend Steve and the team at Rocky Mountain Upholstery.
