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March 2024 by Vista Whitten
I came here for a chip in my windshield and they said they "did what they could" which was basically nothing. The chip was still large and it looked like nothing had changed. I went to Rockin repair windshield repair and got it done quickly, and at a much better price. If you have windshield cracks, I highly recommend them, they are amazing!
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March 2024 by Faith Rohde
Got my windshield replaced. Got there at 11, left by 12. Quick and friendly!
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March 2024 by Phil
There scheduling system is completely automated, which often, is helpful. However, when you don't know much about glass repair, it would be nice to talk to someone. There automated voice speaks over you when you are trying to select an option. Not a great experience.Changing this review to 5 stars. What I initially said is true, however, I ended up using Safelite to replace another windshield and their service during the process was immaculate. I highly recommend them!
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March 2024 by Arthur Charron
Friendly and respectful and helpful guys. Thanks for the great work
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February 2024 by Josh Collins
Everyone, from the desk person to the technician that replaced my windshield answered all my questions and were very friendly and professional. A fantastic experience; would 100% come back!
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February 2024 by jim burke
This is for the office on Aerotech Dr here in Springs.The first site that we went to, could not find the correct part, aka windshield, for the truck that we have. They pretty much wanted to put on an incorrect version on our truck. Not gonna happen.So, we went to Safelite. They explained that our truck had some sort of mistake with the VIN matching the type of windshield needed for the truck. They were able to sort it out. It took a bit, about a four days, but they explained it so we could understand it and why it was taking so long.The people there were very nice and helpful with considering that we are both disabled and worked with us on this. If we ever need, or more likely when, we will be back to that site.
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February 2024 by Doug Miller
Why do they make it so difficult to talk to a person? If you call any of the local locations it transfers you to a voice system that is excruciatingly painful. Just let me talk to a person!
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February 2024 by Chip
Quality of work/glass were excellent, dude at front desk was super friendly, waiting area was clean, well-stocked, and welcoming, my appointment time was honored (even early!), and the tech did a great job of explaining the post-install instructions. In an era of declining/absent customer service, this place was a nice reminder that customer service still matters to some companies/people!
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January 2024 by Elizabeth Gustin
Today I went to the safelite on aerotech drive in Colorado Springs to have my windshield replaced after it was cracked by a technician last week. The same technician did the repair today and that was excellent, he was also the only person whom I have anything positive to say about there. When I initially arrived, admittedly late due to the highway being shutdown, no one was in sight. I rang a bell and a man name Jay came out, I explained the highway was shutdown and the backroads are snowpacked in the area. He went back to the manager and came back and said "normally because it's a sunny day, we would have to reschedule you" and I said "you would have to reschedule me? There was a storm last night, and the highway is not moving" and he then said but they'll take my car, and be done by 5pm, it was 9:46am at this point. I did not break my windshield, I did not make this appointment and I received a confirmation text of the new time/date prior to anyone speaking to either me or my husband. I spoke with the manager who tried to tell me they "rescheduled" me at MY convenience, obviously not true. What would have been convenient would me not having to drive on snowpacked roads. They were both rude and after I pointed out that what he said was in fact not true, he apologized and had the polite technician come out and he took my car and apologized for the inconvenience, stated he broke it and what happened and assured me he would be extra cautious because of the cold weather. The rude employee, Jay, also lied to my husband last week when he arrived at this location and stated that the glass broke on install because of a replacement that happened at a previous safelite. What he told my husband was not what the technician explained to me today. Some people are not meant to be customer facing, Jay is one of those people.
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December 2023 by Matthew Bingman
If you get Christopher as a tech save yourself some headache and cancel your appointment. Most unprofessional experience I’ve ever had. After my appointment I found that while he was trying to get the windshield off my car he put to large dents in the side of it. Called him to see how they were going to fix the issue and he said “I can bring back some wiper blades and we can call it good or you can try to find a paintless dent repair shop but it’s going to take a long time to get in somewhere.” 2 stars given because the manager Jose was able to reimburse me for the $500 in damage but only after I spent 2 days trying to find a repair shop and paying for the initial invoice myself.
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December 2023 by Sarah Woods
The people who work here are so nice. My appointment for chip repair was on time and only took about 10 minutes. Enjoyed some hot chocolate while I waited on this snowy morning!
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December 2023 by Tracy Bertapelle
They had a good price and a nice discount.It was clean, comfortable with snacks and friendly associates. Everything went super smooth and I would definitely recommend it. ???
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October 2023 by Michaela Renee
I really enjoyed my experience getting my windshield replaced today. It was my first time using this company and did not know what to expect. I was in and out within 30 minutes and the staff were very kind and efficient. The entire process was really easy. I definitely recommend this location.
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October 2023 by Fernando Silva
Call to schedule a “rock-chip” repair after talk to my insurance and their respond was they couldn’t schedule me until 8 days; by them my rock chip probably crack the whole windshield . I’m glad they have so much business they probably got to hire more manpower. I call a local business and my windshield was repair within an hour and half of their price.
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September 2023 by Alyssa Walzak
One of the best car repair experiences I’ve ever had. Scheduling an appt was easy, and they sent me reminders multiple times before. I had my windshield replaced and dropped my car to pick up when the work was completed. The employees at this location were welcoming and personable, while professional and helpful. The service was done quickly, and I received clear communication every step of the way. Highly recommend this location. My new windshield looks great!
