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February 2024 by Josh Pellerin
If I could rate zero I would the showers have mold in them other parents let there little boys go in the female shower to just stare the staff throws away things and doesn't care if it cost you money honestly go somewhere else make this place your very last resort the staff also stands outside of doors listening to private conversations and so do the other families here also the food will give you food poisoning I puked for two days after eating there spaghetti
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January 2024 by Contessia Law
You will not receive resources or help from these so called Christians. They pray before they serve dinner but I don't know who they are praying to...the Devil I'm sure. Nothing godly about this place, they mistreat the residents. They'll kick you out and give you an exit letter and evict you that same day. They serve cereal and expired packs of oatmeal ? its nasty and disgusting. Everyone was sick or coughing really bad, someone had head lice and was combing the lice into the sink. Took my shower with our socks on because of the black mold in all the bathrooms. I have no idea what the janitor is doing but it's certainly not cleaning I wiped our beds down and it was so much dirt that it turned the rag black. You have to leave from ten to four thirty everyday in the cold with your children. Ended up living in my car anyway, was not helped to find resources. They handed me a list of places I could've found on a Google search for myself. The lady whose managing the place has no integrity and will not stand behind the residents or the truth. I know prisoners that live better than we do, wild animals live better than we do.
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December 2023 by Jux Champion
Let me tell you about how my wife left a bad review and suddenly they want to help and asked her to delete it. We couldn't get bus passes, but as soon as the bad review was left, we were able to get passes. Some of the staff members make undercutting, sneaky, and racist remarks. Not all staff members, but some of them often have a temper tantrum and a bad attitude. They have a staff meeting from 4-4:30, but they only open the door when they feel like it, using it as a punishment to wait outside in the cold for longer if we knock. It's cold outside and there are children here. There was an incident where a lady was delivering an Amazon package and a gentleman who works here snatched the package, signed for it, and threw her phone back at her.Another example is when I asked if there was pork in the food during chow time. One of the female staff responded in an overly aggressive manner, saying, "You either eat it or you don't, you get what you get." I just wanted to know to avoid getting sick. Doors are constantly slamming past 1 am, children are screaming at all hours of the night, and everyone is coughing and sick. Some of the staff and caseworkers bad mouth and gossip about the intake residents with other intake residents here when they think they are not around or listening. My recommendation is not to come here, or if you do, simply focus on hygiene, sleep, and saving up to get out of here as fast as possible. Nobody cares about you here unless it affects them. I would rate them 0 out of 5 stars, but I couldn't rate them any lower. To the staff members who are reading this and if it applies to you, if you don't like your profession, just quit. You don't have to work here. We came to you for help because we have nowhere else to go, while you have a home to go back to. Please don't bring your attitude and personal frustrations into our already difficult life situations. Thanks for reading. Also, here are some photos of the room and its maintenance from day one to periodically now. WARNING DISCUSTING PHOTOS AHEAD ,??
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December 2023 by Patti Seeley
I stayed there way in the day twice 1st time 2nd time worst my now x bf had a seizure and they knew about it so he had one and the nxt day telling us we had to leave I had to bc I was also his caregiver will I go back um no
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November 2023 by Cynthia H
Myself and my 2yr old are being evicted from the shelter. Not for breaking rules or anything but because we haven't been able to find stable housing. ? instead of trying to help or offer resources this is the letter myself and several others received.
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November 2023 by Pete Ortiz
The case workers are useless , my son is about to be thrown on the streets and they haven't helped one time yet , could be were not dark enough for them , all these black folks seem to be getting help but not use brown folks ??
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November 2023 by Brian Hubbard
Would leave negative stars...the hospital gave the directions to there, and i was chased away like a common hood ???????? avoid this place at all costs
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October 2023 by Calvin Powell
I guess they do what they are supposed t to,The male security guard needs to learn how to speak to people with respect
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August 2023 by TheJade Rabbit
Beds are uncomfortable, rooms are small (we're a family of 6 mind you. So our space should be bigger.) The food they feed you is a day old and made my siblings sick, some people are rude, rules are unfair and some staff are rude. On top of all that every kid here has some form of cough or sickness which means unsanitary environment. Everyone gets punished for 1 persons mistake and staff notice. You're not allowed to bring your own food in? That's ridiculous. Overall I say just get on housing or save up as much money as possible and get out of this place. Worst place you'll ever come to.
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August 2023 by Phil
I was homeless years ago and stayed here for a few months back when they served non-family homeless people. It was horrifying. The food served here should never be fed to any human. All I got was a blanket to put on the bed and they did not enforce that others there take showers, as some who stayed there did not maintain hygiene. I don't recommend any homeless people staying here or the alternative rescue mission. If homeless and in Colorado Springs, leave. Colorado Springs, CO is not good to the homeless and there's no help there.
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August 2023 by Melinda Letellier
Kinda rude but a place to stay when homeless with children!!
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July 2023 by Keith Merritt
I went to this place, but they sent me to the top of Pikes Peak at their new facility.
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May 2023 by Cora Simpich
Took care of mother daughter acquaintances that needed a place to stay. So thankful for all who made that possible. This is the place where families can stay. Calling first is recommended.
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March 2023 by Natalie Wright
Not patient enough to those with different abilities (disabilities) I wrote down on my notepad on my phone that I couldn’t find my pencil grip so I have a hard time writing Now please understand this? A lady offered to help me fill out the intake paperwork but then that same night, told the police that I refused to fill out the paperwork. They called the police when they didn’t have the patience for me to type. Not ok and it was a ADA violation how they handled things. If their a place of business to help people, this needs to change.
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March 2023 by Gio Nana
The lack of Compassion is saddening. Lord forbid you have any education, then you're looked at as if you don't need their services.This place needs a thorough investigation done. Staff battering battered individuals who already come from a hard spot. You don't kick someone while they are already down.Most Staff are only there for a pay check. Upsetting they don't even have Case management for transitional housing. Isn't that what the program is about?The lack of empathy on the Staffs part is concerning, but not as quite concerning as the abuse they allow residents to do to the children being housed there.The mental abuse the Staff does was worst than what I already came from.Truth be told only good thing was it was clean and they provided blankets and a roof.Everything else is appalling. Residents behavior. Staffs behavior. Program lacks what they promote helping you with. Staff holds favorites on residents. Power trips.Most the time my children and I where housed here I was made to feel beneath the Staff.Mr. RON should retire or be FIRED not only for lack of compassion but also self control.Was threatened in front of my children to be kicked out over my attitude and tone. How is that any better than the situation I came from.God bless this facility. Seems to only be scamming the state funded program because it SHOWS they don't put the funds back into the residents nor the program.Children are being abused here and the Staff ignores it!!They care more about toys and no food allowed than the physical well being of the children they state the program is for.Disgusting place due to lack of mature adults being about to run a safe house as they so call promote, further more Staff does not lead by example yet takes and turns around to make an example out of residents.The streets are safer and better in my opinion.Praying for all who stayed here. Cause God knows they are not a Church/ community based program as they protray.Investgation and news need to cover this place like no other.
