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November 2023 by Gloria T.
I took my car into Sam's on Venetucci to replace my tires 11-11-23. My appointment was at 4PM. By the time they were finished it was dark. I went to check my tires and noted that the rims were torn up and was missing two valve covers.The technician mentioned he could replace the valve covers?? I then mentioned about the rims and the damage. He said if there was damage it would be the outer part of the rims. Granted it was dark. So the next morning I checked and they were torn up mainly the two back rims. Along the outer rims as well as the center. I called to speak to a manager they took my number and I was told they would call me back. I never received a call back 11-12-23.I sent an email to Sam's and the response I got was not the best. I sent pictures of the rims and was told that I need to bring my vehicle back in. They would have to check them and file with insurance to see if it will cover or deny the claim. I have called multiple times and left messages and no-one has reached out to me 11-14-23. Please if you get tires done at Sam's Club take pictures before of your rims, so you want have to go thru what I did. Also when you call to speak with manages don't plan on getting a call back.It's just lip service from the people who answer the phone:)
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October 2023 by Jayde
I recently had all four tires changed for the winter, staff was friendly and helpful. Unfortunately it was noted my tire pressure sensor had failed. After being quoted a ridiculous amount at the dealership. I returned the car to Sam’s tire center and paid very little and service was done with expedited time and service. Will utilize their services in the future.
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May 2023 by Joan S.
I just want to give Amon in the meat section kudos for always making the best chicken. It's a tough job, but he always has a smile on his face, and so do I because I don't have to cook dinner. I've given up Costco Chicken because his chicken is so much better. I hope management passes this along to him.
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May 2023 by Stephen B.
I was informed yesterday, that my membership automatically renewed, I never agreed to that and I don't know how it is that they slipped in on me, but I am not happy about it
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April 2023 by Adam “John Sovereignton” Ramsey
This place is way too busy to go to on Sundays, the a.oubt of people that are waiting in line at the cafe is just mind boggling to me. I'd recommend if you go to use the Scan and Go app and just forget about going to the cafe if that's what you wanted to do.
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January 2023 by Buck N. Rut
First time ever seeing an employee actually blocking the through way so people can't get gas quicker, and be on their way. I went to the other pump, so traffic could unclog, and traffic could flow.
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December 2022 by Stephan M.
This place is horrible took 2 days for an employee to answer the phone. Then I spoke with a manager named, Michelle, she wasn't helpful at all. Your store sold us a toy without the remote but you CAN'T discount the toy so we have to take it back from our 2 year old or keep a broke toy. I see why this store has only 3 stars. I haven't had my membership but a view months...I am going back to Costco
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October 2022 by Deb Watson
Excellent service on tires.
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September 2022 by Jack Horner
Have bought several sets of tires from them...they are always cheaper then the competition...and great service...
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September 2022 by Husky B.
I did update my membership to Plus because of free shipping which we found very convenient during COVID (and we like the early shopping hours and rebates), but they now badger me about getting a Sam's Club Mastercard. I just say no. No complaints about the club itself. Always stocked and clean, and the clerks are helpful.
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August 2022 by Heather Blalock
This is so delicious ? definitely a good snack for someone watching calories. It’s also gluten free
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July 2022 by Amy Cunningham
These guys are out stealing. Everyone in the shop has been great but kudos to Adrian for offering outstanding customer service. We have always gotten our tires elsewhere but our last three experiences at Sam’s Club have made us change our mind and this is where we will be shopping for tires from now on.
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June 2022 by Cherie B.
Just joined Sam's club with a special. They were great at the front desk due to a pretty long line. Was unable to get my card since they were out, but the lady made sure I had a card to use then and until they received new cards. Everyone was very helpful.
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March 2022 by Lori S.
First our DEA is out of control!! They have made so that pharmacies only have a limited amount of opiates on hand. That means we have to call around just before our doctor's appointment to find a place that can fill a prescription! This is lunacy! The first said that you have to use one Pharmacy in one Pharmacy only it keeps track now you have to call around and a lot of places won't even tell you if they have them. So that's how we ended up at Sam's club! Now I know that my ID is expired and I am taking care of that but the woman was a total rude looking down her nose at me and my sister. She has made it very clear and obvious that she doesn't like anyone who is using opiates!! Now my sister has MS so think about it be mylar on her spine is missing so that's very painful. Myself I have ripped my ligament in my arm completely in half! This woman loves control you can tell she changes the rules because she wants to! So my ID was expired and yet she said anyone with an ID can come in and pick them up!! Now that's funny any Tom dick or Harry can come in and pick up my medication and she would give it to them, as long as they have an id. ID! So that means she's breaking the law just because she knows nothing if why but she makes it clear she thinks only drug addicts need these! Went to my doctor today, 28 days, as always,. Never had a problem, even insurance covers it 28 days!! Well kim seeking power says she won't do it till 29 days!! In my opinion she needs to be put in another department where she can't treat club members this way. This is the last time myself, and my family will be renewing membership!! Believe me when I say I will let everyone know about kim and the others working their in the pharmacy and how their treatment of clients !!
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December 2021 by Felix S.
Customer Service is was not important to any of the employees I eventually spoke to at the Sams' Club on Woodmen Road in Colorado Springs, regarding a grocery delivery order I did not receive as scheduled. First I attempted to contact Member Services but they never answered the for 2 hours. I finally called another department and asked to be transferred to a manager. The manager(Maria) told me she would check into my order and call me back. She did not, so I called back an hour and a half later going through the bakery to be transferred to a manager(Josephine), as I still got no answer at Member Services. I complained about Member Services not answering the phone and explained the grocery non-delivery situation. The reply was "there's only one person working Member Services serving customers at the store, so there is no one to answer the phone, would you like a job answering the phone." This was a very unprofessional answer from a manager and it's a bad business practice. I am a customer too, whether I'm there or on the phone! I was the transferred back to the initial manager I spoke with, Maria. My order had to be cancelled with no explanation other than Door Dash did not pickup the order and Sam's is not responsible for that. The order not coming became secondary to the poor customer service of first not being able to contact anyone willing to help address and resolve the issue and second be treated as less important than other customers. Customer service should be impressed to employees.
