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March 2024 by Artémis des Rosiers
Friendly and knowledgeable customer service with fresh feed & supplies for any reptile!Looking to pick out a new companion? They sell plenty of pets too!Our snake's #1 food-stop ? ❤
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March 2024 by Justin&Becca McMahon
Great employees who are very knowledgeable and helpful! Definitely recommend going here!
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March 2024 by Hannah Richardson
Friendly and knowledgeable staff, clean building with a decently sized well organized selection
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March 2024 by sonya archuletta
The guys there helped alot for my bald python got a 40 gallon enclosure and a bunch of decor for him looks great and they even helped me with getting his eye caps off before thank you so much for all your help
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February 2024 by kyla fritz
LOVE THIS PLACE!!! They are always so kind and are willing to answer whatever questions I have. 10/10!
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February 2024 by Carter Haan
They know a whole lot about frogs
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February 2024 by David R. Currey
They have just the right amount of everything for reptiles and amphibians I feel like this store is cleaner than the one on woodmen. There is one staff member who isn't very tactful and is also a little more dismissive than the average person. Some of their pricing is a tiny bit exorbitant, but I feel like I need someone to know that if they reduced the pricing just a tiny bit on just a few things, like wood, they would move more of the product a little faster and show us that they recognize environmental needs by offering options from sources that need to be cleaned a little more often. Grape vines by example. They sell the vine that is trimmed at the end of a winter harvest. Lol at how much wine we have on the planet and tell me that a stick should cost me $60.00, per se.....
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January 2024 by Crystal Kolman
Went in about some questions about my bearded dragon. They are always very friendly and knowledgeable. The only place I go.
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December 2023 by Marie Renier
Website states that they sell frozen, pre-killed and live feeders - this is apparently not true. The man at the register informed me - slightly grumpy that " we don't do frozen here" ... as if it was an outrageous request ... strange for a reptile place as many people feed frozen/thawed ?? Getting snakes used to frozen is a good thing in my book- but to each their own ... I also noticed prices being quite high ... I don't mind to pay a few $ extra to support local business and get good service but a ( mediocre ) thermostat almost twice the price than at any other retailer ... seems excessive ... Also no higher end thermostats available at all - no herpstat or Vivariums - they do have basic supplies as far as substrates go and gecko diets and supplements and the more popular reptiles but ... nothing to write home about. And service was most definitely not friendly ... not sure if I don't look like I keep reptiles or maybe I am not their target demographic ... but ... I am not going back . They need friendlier service, check their prices and maybe get some beginner friendly reptiles not commonly found ... spotted pythons, African house snakes, Milks , Kings, maybe some interesting bugs and frogs and some decent PVC enclosures I can't buy at the box store? And please - don't put the larger critters in tiny cages - even for display ... people will see it and do the same at home ...
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December 2023 by A Great Side Night Side
I go to the location weekly. To get crickets and rats. The past 3 weeks I have gone in there. I have asked for a 125 large crickets. And I keep getting smalls and mediums Which would be OK with me if I wasn't still being charged for large crickets. When I brought this to the associate's attention I get told that's not their problem because that's how they came. Again completely understandable. But I still should not be charged for a large cricket.
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December 2023 by Angel Ramelb
Went to scales and tails today 12/3 on powers and constitution and had the worst experience ever!! The guy made assumptions that we didn’t know what we were asking or doing by saying “do you even own snakes” we then asked to see the womah python and was told that the snake “will bite me so if you aren’t going to buy it then I am not gonna get bit, so I’ll only show you if you want to buy it” we then asked for a frozen rat and was told “ we don’t do frozen, can you imagine taking your child to a dr and them telling you to only feed your child frozen food?” We explained to him we have a very skinny albino ball python who needs to eat cause it is refusing to and he then proceeded to tell me that “I have seen boas go off feed for a year and they do just fine” this man number one knows nothing about me, my daughter or the snake we are trying to assist feed and gave us advice as if he knew our situation. He then assumes that since we don’t look like the typical snake owners we must not have any experience with them in addition made us feel like we didn’t have enough money to but a snake that we wanted to look at.My 17 year old daughter loves her snakes and we own 6 and she was highly put off by the way this man talked to us. I would stay clear of SCALES AND TAILS and yes I plan of slathering this review on every reptile page I can find since it was not the first time they have been rude and uninviting.
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December 2023 by Sarah Ketchum
Got a lizard from here less than two weeks ago. Was squeeking when I got him and took him to the vet to find out there was nothing I could do for him cause it was too late.He had a respiratory disease.Had multiple other bearded dragons in the same cage as him at the store so I know it’s not the only lizard that was sick. I tried to call the shop to inform them for the other lizards AT LEAST no answer. Tried to call the managers number that I seen on these reviews to let him know after they didn’t answer. STILL NO ANSWER.Seems they pay more attention on the Google reviews then answering there phones. Thanks for a sick lizard scales and tales.
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November 2023 by Carolina
Brand new beardie owner and got one from them was healthy and great weight. I bought another beardie couple days later from another store in different city where you could see her bones and she has been struggling. I took her to them they checked her out and recommended some things to help her. Since I’m new beardie parent I bought my lighting from them and of course it was off. I was able to return and switch items to get the right lighting. I greatly appreciate their patience with me and the help.
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November 2023 by Chris Kunkel
Walked in and didn't expect the reptiles I saw. It's a small place but has what you need for reptiles. Tarantulas too!
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November 2023 by Plump Rat
Super knowledgeable staff and very helpful. I recently got two baby chameleons and the staff have given me so much good advice about feeders and care. Definitely shop here for your reptile needs
