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November 2023 by Peter Soderlund
I had gotten into an accident and the police had called MGM Towing to pick up my car. I had to leave it in storage for a day because business hours weren’t till monday. Then I had called them letting them know that my insurance will come and pick it up. When I had picked up the phone the first person was a very nice lady that we were able to get things situated right away. They had refrained from letting my insurance pick it up for 4 days straight. Then I get told by my insurance that MGM Towing is bringing it to where I’d like it to be. I called MGM Towing again about this and this time it was a grumpy old guy that had a horrible microphone, I could not understand him through, telling me that they’ll get the car towed. The car finally got delivered to where I wanted it. They then proceeded to charge me a ton for towing and having it in their storage lot even though it wasn’t suppose to be there that long.Service: Car towing
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November 2023 by Jason Bondy
Terrible service after my wife was involved in a head-on collision. While she was on the side with a concussion, the driver (Josiah) gave us all kinds of attitude and all we wanted to figure out was where the car was going to be taken. I would never use this company, ever.
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November 2023 by System
Southward Hook up went out of his way to get me all my items out of my car when my car was totaled. Would highly recommend to anyone looking to get their car towed or do business with.
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November 2023 by Robyn Czyz
Professional, courteous and so very helpful! Thank you Melyssa and Josiah!
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November 2023 by Lauren Tuggle
Amazing, quick professional service! Best in town!!
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September 2023 by ken merritt
First of all let me say that Josiah was very polite and professional; however, the guy in the office is abrupt and rude. I would not recommend their services.Service: Car towing
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April 2023 by Austin Darby
Josiah was very professional and made this such an easy experience. Would recommend them to anyone 10 out of 10 times.Services: Car towing
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April 2023 by Matrice Mims
The entire office and staff is rude and will argue with you. They refuse to release cars and they’re stealing cars
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April 2023 by Shari Fortune
Fast, friendly, reliable service! Will use again! ⭐️⭐️⭐️⭐️⭐️Service: Car towing
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April 2023 by deep thought
Could not handle my request but very courteous and referred me to a local that could.
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September 2022 by Michelle n frank castillo
BEWARE OF THIS TOWING COMPANY!! DO NOT USE!! The entire office is very rude and will argue with you. They are crooks and will tack on tons of money for their services. I cannot believe the Colorado Springs Police Department uses this company to service towing for accidents. I do not hear anything good from other people that have unfortunately used their services. Worst service ever and the lot manager is a phone soldier and a big d@*$head treating customers the way he does.Service: Car towing
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September 2022 by Dan T.
Friendly staff with a quick response time. Worked well with our insurance company. If we need a tow in the future, they'll be on the short list.
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September 2022 by Carissa Martinez
I had gotten in an accident. I understood that I had to pay that day that they would tow my vehicle. I didn’t have cash on me. “I stated I have money, just not cash. Do you take card/Apple Pay?” He said no that he can take it to their lot and the insurance will pay for it so I decided that that’s fine with me. Today I called and asked for my bill(because I knew it cost daily for my car to be there and I was trying to get it towed somewhere else). It was way over what I expected (from reading the paper they gave me) so I was a little upset. In no way shape or form was I being rude but because I expressed that I was upset, he explained the pricing, but as he was explaining, he was being very defensive and rude. He wasn’t letting me talk and told me “your not going to tell me I’m lying” when no one ever said anything about him lying. I was upset at myself for not asking questions and looking further before I made my decision and instead of him being understanding to the miscommunication and helping me come to a solution, he acted like a dick head. Your way of handling customers is trash and stop making it all about money. It’s ok to be a decent human being.
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July 2022 by Danielle Delice
This statement does not reflect the opinions of advanced auto parts. I am acting on my own Volition.Very rude employees. Told him he couldn’tPark there. He responded with you are nobody unless you are a cop I’m not moving. Very rude. I would not use this service for towing.
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July 2022 by Joey Langer
Friendly and responsive. Also very prompt. Will for sure use them againService: Car towing
