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October 2023 by Monica Almanza
This store-n lock is a great place, where the price is right for all size units. The units are clean with easy access to flat beds that we can borrow for free, are a lifesaver! The staff have always been friendly and accommodating. I recently unexpectedly needed a second unit and was able to get one same day no hassles.
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October 2023 by Troy Ockerman
Accommodating host staff both on arrival and departure over our two years of storage at this very convenient location. Cheryl was super pleasant and made check out an easy procedure.
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October 2023 by Audrey Shaw
Tonya and Cheryl were exceptionally responsive and helpful when there was mix up in our storage units. Grateful for their excellent customer service!
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October 2023 by Brandon Duenas
Absolutely wonderful staff, extremely clean facility and excellent pricing! Highly recommend to anyone needing their services. Thank you!
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September 2023 by Tad Eckenrode
POOR customer service. I have an interior upper floor unit. I have been moving items from my fathers’s home to that unit a little at a time when I come to town since I am from out of state. This past weekend, I came to town for the final pack up of his house, and found that the elevator at the storage unit was out of service. I visited the site manager this morning (day after Labor Day) who told me that they had a call into the service company, but we’re not sure when it would be fixed. Since today is the last day that I can move things out of my fathers house, I pre-arranged for a moving company to bring the heaviest items (desk, safe, file, cabinets, etc.) to my storage unit today. Since this is the ONLY day they can move those items, I asked that IF the elevator was not repaired by this afternoon, could I get a first floor unit for two months at no charge until I could come back to town to start moving things out. The site manager flatly refused that request (“that ain’t happening”) and at my request, called the owner, who likewise was unwilling to help me. It is their elevator that is broken and caused this problem, and they are doing nothing to accommodate me. They did offer to allow ME to move all of my items from the second floor down to a first floor unit, which needless to say, makes no sense when I have already spent weeks moving everything up there and would NEED AN ELEVATOR to do so. The unwillingness to provide a minor accommodation for THEIR elevator problem is stunning. I will NEVER rent from this company again.
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September 2023 by Tad E.
Please note that their website contains all FIVE STAR reviews, which is quite unusual in light of the fact that I uploaded a ONE star review after my recent experience with them. Customer service is poor. I have been renting a unit from them for several months. I live out of town, and have been coming in once a month to move items from my father's home to storage. This past Tuesday (9/5/23) was the last day we had to move items out, and I hired movers to get the biggest and heaviest items out (a heavy desk, file cabinets, safe, etc.). I discovered the day before the move, when I was personally putting things in the unit, that the elevator was out, and we have a second floor indoor unit. I stopped by the office on the morning of 9/5 to ask if the elevator would be fixed by the time the movers got their with those heavy items in the afternoon. The manager said she didn't know. I then asked that IF it wasn't repaired, could I get a ground level unit for two months at no cost, so that the movers didn't have to try to use the stairs. The manager immediately said "that ain't happening". I asked her to call someone above her, and she eventually got to the owner, who likewise was unwilling to accommodate us. Yet it was THEIR elevator problem that left us with a situation. They suggested that I move all of my items from floor 2 to a new unit on floor 1 at the same price, which was ridiculous given that there were 2 months worth of items (and a dozen "moves") there already, plus the elevator was OUT. Their unwillingness to work with us on a simple alternative (2 months rent-free downstairs) was shocking, especially since most of their units advertise that the first month is free. I will never use this facility again. I also wonder what mysteriously happened to the 1 star Google review that I posted on their website, since it just disappeared after 1 day.
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September 2023 by Jennifer Crosby
Need storage space for growing business? Look no further! Tanya at Stor N Lock has been going above and beyond to keep us in the loop, giving us plenty of time to move our items out of the units. With a wide arrange of size options, this friendly place is highly recommended.
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September 2023 by Joanne Canovas
I highly recommend STOR-N-LOCK self storage for all your needs. It's clean and climate control units are great! Tonya is very professional and helpful, and she is very willing to work with you!
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August 2023 by Deb M.
Tanya is fabulous! Well managed facility. Clean. Had a problem with billing and she was able to investigate and solve probelm
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August 2023 by Stephen Maldonado
Ms. Tonya's excellent customer service, secure and clean facilities made storing my belongings hassle-free. I highly recommend them to anyone in need of reliable storage solutions
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August 2023 by Ashley Maksymowicz
I strongly recommend Stor N Lock. As the owner of a staging company, they have exceeded my expectations in meeting my business needs. They are proactive in notifying me about available units as my company grows. Whether I have a question or need a simple broom, they always go out of their way to provide friendly and accommodating service. If you're searching for a reliable storage solution, I highly recommend Stor N Lock. Feel free to ask Tanya, she is amazing!
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August 2023 by Sally Schowengerdt
Very clean facility! We had a storage unit here for five years and the place was always spotless! Would highly recommend them to anyone whether it was for short term or long term use.
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August 2023 by Julia Hultgren
I had a fabulous experience downsizing my storage space here. Tonya helped me in every way possible, and took such good care of me AND ALL MY STUFF!
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July 2023 by Rick B.
Beware: we used this storage for 5 months. On July 1st we called and told them we would be moving out that weekend and we finished moving on July 3rd. Because of the holiday they charged our monthly payment on July 3rd but when we called and asked about a refund for July we were told they pro-rate at move in but not move out. So we paid for a full month ($200) for 3 days only. Plan carefully.
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June 2023 by Emma Dean
Tonya was incredibly helpful and super friendly in helping us find a storage unit that would fit our needs. Safe, secure location with elevators on interior buildings and carts available for use.
