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January 2024 by Kelly Johnson
The young man who helped me was fine. But the manager was not helpful.
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January 2024 by Gabby Bryant
One of the better mobile customer service experience I’ve had! I was a very disappointed customer with another cell phone company. this store manager took care of me and I appreciate that experience 100%!
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December 2023 by bryan osgood
Been with them for over 15 years. They are Scammers horrible customer service do not trust anything they say. Would never recommend them.
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September 2023 by Marivel Wheeler
Title: Frustrating Billing DiscrepanciesReview:We signed up with T-Mobile after receiving what seemed like a competitive quote for our monthly plan. However, since day one, we've been facing an ongoing issue with our monthly statement. The promised price and the actual bill consistently differ, with our statement consistently showing $35 more than what we were initially quoted.The most concerning part of this experience is the lack of resolution from customer service. Despite numerous attempts to address the problem, they seem unable or unwilling to help us resolve this billing issue.since May, we've contacted T-Mobile several times and, on occasion, received credits due to their acknowledged errors. While we appreciate the effort to correct past mistakes, the fact that this problem persists is quite frustrating and disappointing.We value transparency and reliability in our mobile service provider, and this ongoing billing issue has made it challenging to trust T-Mobile's billing practices. We hope that T-Mobile takes this feedback seriously and works towards a permanent solution to ensure accurate billing for its customers.
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September 2023 by Kyle Graeser
If you’re reading this please visit a corporate store and not this franchise store. Not going to post why as it’s just ridiculous. Just use a corporate store and save yourself time and money.
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July 2023 by Angelena Golden
the staff was so friendly and helped me with all the questions i had!
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July 2023 by Samantha Rose
I recently switched over to T-Mobile and Cherry was such a big help to my husband and I. She helped us find the best plan and I haven’t had any issues
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July 2023 by Lilly S
I had an issue with my upgrade and this store made sure everything was taken care of in a timely manner!
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July 2023 by Stingray Beach
Score should be a negative 5.At this point I am extremely dissatisfied with the service and the "sales pitch" I got from "JOE." He assured us, many times (and we even have him stating it on a video we shot with our phone!) that our bill would be around $150. Since he was so confident, and repeated his claim so many times and we have it on video, we believed him. Our billing information at this point says we will owe $238! I will use a flip phone from another company before this bill gets paid.
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June 2023 by Janet Lucero-Trujillo
I have been a loyal customer to T-Mobile because of their reasonable pricing, coverage, and great staff.
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June 2023 by Jake Walker
Ryan was an absolute delight to conduct business with! Very friendly, knowledgeable, and had us in and out in no time. Answered all questions and explained things thoroughly. He made the process of getting a new phone and upgrading our service seamless and was an overall awesome and helpful employee!
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April 2023 by Kimberly Caraveo
Pay my bill there very clean and friendly people they are excellent and they are alot better than other companies out there go to TMobile instead people
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April 2023 by Rekindled Spirits Renovation and Paint
We have always shopped this location, since 2016! Sadly, we made a tragic mistake to open business lines with AT&T!! WHAT A RELIEF, to go back to great customer service, and tech-knowledgable people !! Rock on BACA!!
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December 2022 by Mae Mae
I came in looking to upgrade my old phone, a representative named Lacie helped me through the process. She was very nice and very knowledgeable about the differences! I hope to meet with her again :)
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October 2022 by Shad Roach
Swapped over from Verizon and have a bit better service here in CO. However, the customer service I have received at this location is absolutely subpar. Employees are giving promotions they aren't authorized to give. I received a faulty watch that was over heating due to sensors and they tell me to go get it serviced at first and after push back they order me a pre owned to replace it. That doesn't make sense? I bought a new watch from T Mobile and it was faulty... therefore, I should receive a new one. I do not recommend this location or T Mobile if the customer service is of this quality. If I would've known this was going to be the experience, I would've stayed with Verizon..
