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January 2024 by Dominique Schnierle
This store is full of crooks. We were lied to on multiple occasions as far as our plan and add on’s like our smart watches. Tatiana and Ashley pulled a bait and switch on us and even though we had proof with voice recordings of them lying and admitting to being dishonest, Ashley and the regional manager told us that they couldn’t do anything about it and we would just have to deal with it. Tatiana did not know what she was talking about and changed our “promotions” multiple times as she was as feeding us wrong information.We called T-mobile customer service many times to try to fix the issue and they all said they would have a manager call us but we never got a call back.They will steal your money and lock you into a contract!T-Mobile is a sleazy company with dishonest employees and I highly recommend not choosing them as your phone service.
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January 2024 by Rachel Miller
Nick, Baca and Aaron were great helping us set up our new service. They were helpful and professional through a long process. Highly recommend this location
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January 2024 by R T
Went to this store with a product return. The instructions were on a letter they had sent me. The instructions said to return to a store. I walk in and tell the guy and he says that they don't do it there r any other store.
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January 2024 by THE GOOD GUYS AT EARTHWISE RollOff
customer service has fallen off a cliff with no remedy in sight. I have full warranty on my phone, they won't fix it, told me to go to best buy. Purchased 2 extra watches and they couldn't get the 2nd line activated. Came back to follow up and they sold the watches while one was activated to me. They had to call to cancel activation and reactivate it. Plus had to order the extra one and wait again. Both times were grueling wait times. I did witness a walk out from a dude that said he was going to verizon. I think VERIZON might be a better option. The staff is incompetent .
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December 2023 by Robert Acker
Worse experience EVER with a communications provider. Signed up for a global plan after activating new service which was unreliable overseas. Right after we subscribed, the company had a major national data breach which impacted our entire online. The security problem has never resolved. No apologies from T-Mobile. Then the corporate business strategy changed, and suddenly they demanded direct access to bank accounts, which of course proved to risky given their poor security. So we changed providers, and requested a final bill, which was paid in full on time. Months later we received another bill that was disputed, to no avail. My experience wth T-Mobile's corporate customer support was unbelievable, start to finish.
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December 2023 by Jenn
No point in going in. Friendly enough but can't do anything. Handle whatever over the phone.
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November 2023 by Sam Edwards
Good deals and knowledgeable team.We recently upgraded our Internet service and love the 5G tower so far.
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November 2023 by Theresa Quintana
We bought two new phones at this store. The technician/salesperson was very knowledgeable and professional! Excellent service!
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September 2023 by Jorge Acosta
We were 1200 mile' from home visiting when my wife's cell phone stopped working. Thank God for Google that got us to the store. The girl, very intelligent, very professional, new right away what problem was: the SIM card died. She replaced it, and it worked perfectly. And she wouldn't charge for it either, or her time. I wanted to tip her, but she refused that toooooo!! God bless this wonderful girl ( my wife and I told her how beautiful she looked because she really is). And God bless T-Mobile. Thank so much!
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September 2023 by Fernanda Pinheiro
Excelent customer service!! Very different from the experience I had in the store close by the Air Force (worst customer service ever!!)
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March 2023 by Alan Bau
Tatiana was great! A young woman who grew up here in Colorado Springs, she is knowledgeable and patient; she worked through two iPhone and two Apple Watch transfers for me. Very happy with her customer service and my mobile plan.
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January 2023 by TJ
Helped with my claim on phone malfunction. They filed the claim for me and now my new phone is on the way for only 5$. I highly recommend this location!
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October 2022 by Jason Bracken
Zero stars for this location. Wasted hours of my time waiting for devices to show up then they sold them to someone else.
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August 2022 by Andrew
Great service and helped me save money on my bill.
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July 2022 by Melissa Marie
3 stars for TMobile and their company antics, and 5 stars for Ryan. He was amazing and patient with all my questions. The company TMobile is a different story. Since taking over Sprint and being a previous Sprint member for decades (almost 20 years) going to t-mobile has been less than stellar. I can't express enough how understanding and patient Ryan was while we contemplated on adding another line or switching companies altogether. Thank you again Ryan.
