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October 2021 by Jenny Bazzetta
As a small business owner during the pandemic, I was in need of a bank that could help me navigate through the PPP loan application process since my credit union was not assisting in anyway. I feel incredibly fortunate to have been directed by another small business owner to April O'Neil, VP of Senior Relationship Management, who showed me a level of promptness, professionalism, kindness, and care that I've so rarely experienced. I had found out late about the last round of PPP opening up and had less than a week to get everything submitted, but April made sure it happened, even assisting me in her off hours and weekends, which I certainly did not expect. She notified me on updates every step of the way and guided me through the loan forgiveness process as well. Thanks to April, the process was smooth sailing and my small business received the financial help I needed during a very uncertain time.
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September 2021 by Carol R
Working with April O’Neil at TBK bank has been one of my greatest experience working with a financial institution. She provides the highest level of customer service, exceeding all expectations. She is great with initiation follow up and follow through, and she is very thorough and what she needs from her customers. April maintains communication through an entire process working along side of her partners in other departments. She always keeps you up-to-date with changes that may be taking place within your transaction. I am very appreciative for her and her help during the hard times of the pandemic, As it has been a challenge for many entrepreneurs and small business owners.Thank you April O’Neal and TBK Bank
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July 2021 by Marian Ortiz
TBK Bank and Mrs. April O'Neil have been wonderful to work with. Mrs. April took the time to explain every detail of my loan application and truly guide me through the process, explaining each document needed and sending me emails with status updates. I could not be more satisfied with the efficiency and professionalism of the customer service experienced with this branch. Highly recommend!
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May 2021 by Lawrence Ribits
TBK Bank and April O'Neil raise customer service to a whole new level. Walked me through the PPP process, kept me up to date about the the program's protocols, and when it came to the forgiveness stage was once again walking me through the process. Nicely done. A bank deserving of your confidence.
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May 2021 by Dr. Jon Budihas
Outstanding customer service! My practice has been working with April for over a year and I am super pleased with her attention to detail and accessibility. Thank you April and TBK!
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May 2021 by Calli M
Working with April O’Neil at TBK bank has been one of my greatest experience working with a financial institution. She provides the highest level of customer service, exceeding all expectations. She is great with initiation follow up and follow through, and she is very thorough and what she needs from her customers. April maintains communication through an entire process working along side of her partners in other departments. She always keeps you up-to-date with changes that may be taking place within your transaction. I am very appreciative for her and her help during the hard times of the pandemic, As it has been a challenge for many entrepreneurs and small business owners.Thank you April O’Neal and TBK Bank
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May 2021 by Mark Merriman
In early 2020, my financial advisor suggested that I investigate a PPP loan for my small business here in Colorado Springs. He recommended that I contact April O"Neil, the VP Senior Relationship Manager at TBK Bank. What a great recommendation that turned out to be. April guided me successfully through two different applications as well as the subsequent forgiveness phase. April was professional and thorough in all aspects of the process. Her continued communication and follow-up were exemplary. I highly recommend her and the TBK staff for any future banking needs you may have.Mark Merriman, Management Recruiters of Colorado Springs
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April 2021 by Sara B
Don't even bother using this bank. They are an absolute joke. This branch isn't bad, it's the bank as a whole. TBK is the absolute worst bank I've ever dealt with. Beware
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January 2021 by Rachel Cheli
We received a SBA loan in April from TBK Bank (April O'Neil was our main contact at the bank). They could not have been nicer and more responsive to us. April answered all of our questions, helped us with the loan and kept us updated in the following months. Great service, would use them again!
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August 2020 by Douglas Lightstone
I have had the pleasure of working with April O'Neil at TBK and my experience was flawless. I was initially concerned that working with a bank was going to be difficult and length, but April was able to efficiently and pleasantly address all of my business needs. Additionally, she follows up with me after the fact to make sure that everything is going well and to see if I need any help. I highly recommend April O'Neil at TBK Bank.
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August 2020 by Kim Daus-Edwards
There is the lip service to customer service, and then there is CUSTOMER SERVICE!! April O'Neil at TBK Bank takes personal banking service to a stratospheric level. In the days of most businesses going electronic and eliminating the human touch, TBK Bank has elected to go the opposite way--high touch, personalized service that makes you feel like you matter! I highly recommend April and her team!
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August 2020 by Ken Jones
Great service, friendly staff. I love dealing with people I know and everyone goes out of their way to get to know you. Would highly recommend to anyone. April treats everyone like your family and goes out of her way to help with whatever I need. I have recommended her to several friends who couldn't get their own bank to process PPP loans and she got right on it and treated them like long time customers.
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August 2020 by Stephen P
I was working with my current bank for over 17 years and was trying to get help with the PPP loan process and getting no where for over 2 months. I was referred to April at TBK Bank and she and her team were able to get it done in 1 week and funds dispersed. I was so impressed I opened an account and referred others. Thank you for your personal touch. It means a lot for a small business.
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August 2020 by Vinny Cuviello
Can't say enough great things about my experience with TBK Bank. I was not a customer of theirs before the COVID-19 pandemic started. I was connected to April through a friend who was a customer of theirs. April went above & beyond to help my business secure the PPP loan in what felt like an instant! She was so fast! I can't speak highly enough of her responsiveness, customer service, & the overall quality of the work she did for us. I referred 20+ others to her & they all had rave reviews as well. TBK won over my business & I'm sure they will do the same for you!
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August 2020 by Joshua Logan
I cannot rave enough about this bank and their employees! We opened several new accounts with them recently and even during the midst of a pandemic, they have been incredible! They make the process so easy! Their customer service is incredible and they go above and beyond to meet your needs in a timely manner! We will be banking with only them moving forward!!
