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February 2024 by Polymath Mike
The rental staff are mean and not helpful. But I don’t blame them I’d be angry if I was so incompetent and ugly as they are. I try to avoid this home depot rental at all cost.
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November 2023 by Jared S.
I reserved a tool from their tool rental area. They cancelled the reservation the night before the scheduled date. I called the store, spoke to a manager asking if they could find one at a different location for me. He said that was my responsibility as the customer, even though I had a reservation and put down a deposit. Also, being told my $150 could take up to 3-7 business days to be refunded. I took the day off work for this and now cant do the work. Thanks Home Depot.
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November 2023 by Nancy D.
Every employee in this store is helpful and kind. Special shout out to Tina in customer service. Thank you. Best customer service I've had in years!
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November 2023 by Jay L.
Home Depot used to be good but not any more. The hot water heater we bought at Home Depot started leaking. It's still under warranty so we contacted Home Depot. They said we need to drain it, unhook it and bring it back in. They said they will not replace it and will only pro-rate the value. So even though we have a warranty. We have to buy a new one and they will only chip in a little money towards it. HOME DEPOT Warranties SUCK. Do not go to Home Depot. Lowe's is way more helpful so we bought a new one from them.
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August 2023 by Lori B.
Have been trying to get a new range delivered and installed fir 2 weeks now, have to wait another week because the first time the lady at home depot didn't add on installation so rescheduled for another week out than today the said they attempted to deliver but no phone call or knock on the door. Call customer support and said they couldn't have the delivery come back on the same day. Had to reschedule again for the third week to get the range delivered and installed. Ridiculous having to jump through hoops!!
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July 2023 by Kimberly H.
Every time I come here, the curbside pickup Qr Code doesn't work in the app and then when I call the phone number on the curbside sign, it has an automated computer voice and explains sooooo much before I can say what I need. It also doesn't let me "sign in" upon arrival. When I call the store number, same automated computer generated voice. When I finally get to a person, that person has always said, "I'll try to come but I'm alone" or they say, "I'll come as soon as I can." From arriving to actually leaving, it's always 10 minutes. Terrible. And gas wasting
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June 2023 by Ashley F.
Purchased some plants here. There are no labels identifying the plants a poisonous to humans. Wouldn't exchange the plants. Go to lowes, better policies and a lot nicer!
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May 2023 by Serrina P.
Customer service desk here is awful. They act like you are a supreme bother and aren't helpful with the military discount. We ended up going to Lowe's for our appliance needs and had a much better experience! Disappointed as I was a loyal HD customer but now think Lowe's has better service.
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April 2023 by Regan Lietz
Amazing staff! They are always helpful, friendly, and there when you need them!Thank you guys!
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February 2023 by Janelle H.
Do not shop this store! I bought a washer and dryer last Wednesday and decided to add on install and was given the run around over and over again. Then I finally just said help me get parts so I can install it myself and they told me they couldn't help me. The assistant manager didn't really care today when I spoke to him. He just tried to blame the online people. Just spend the extra money and go to Lowe's. I called Lowe's yesterday and they helped me get the parts I picked them up and installed last night
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October 2022 by Johnathan B.
Standing there waiting for someone to ask if I need help while they are doing online orders. Needing some chain cut and nothing. But yet everyone wants top dollar pay
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July 2022 by Heather C.
Mngr Dan was less than helpful. His messed up on a tool rental this evening. I went to the store to see if they could supply me with the missing piece of the equipment I had rented and he said I would have to come back tomorrow (a third trip) to get the missing item. I asked if he would give me a discount, for our troubles and he said, "I will not." I asked him why and he said, "because I don't have to." I responded by saying, "well you've lost a customer". He said that's fine. Excellent customer service (she says, with all the sarcasm I can muster.) I hope you don't ever need a favor, Dan. You might end up with the karma headed your way.
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June 2022 by Bruce P.
We shopped around for a new refrigerator after our 10-year-old Samsung quit working. We decided with all of the other problems we had experienced it wasn't worth repairing. All of the big box stores are very low on inventory, no doubt Putin and supply chain problems. We finally purchased an LG unit that was $1,000 more than we had budgeted because everything else would have taken a month or more to order. We paid for it, and they promised to deliver a week later. Still a long time to be without a refrigerator but what else could we do. The delivery guys showed up, took our old unit out of the house and loaded it on the truck. They then unloaded and unboxed the new unit and set it on the driveway. The inept and inexperienced crew decided that the new unit (which was narrower than the old one) would not fit through the door. They loaded the new refrigerator back into the truck while I wasn't watching and left my property without my permission. I contacted Home Depot customer service. They apologized and assured me that it would be redelivered by a more experienced crew on Monday. No one contacted me so at 1:00 I called them. They said, "Oh, that's not scheduled to be delivered until Wednesday." We will have been without a refrigerator for almost two weeks by then. Subsequent calls to their customer service department have been ignored.
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June 2022 by Maureen Q.
Worst customer service of any Home Depot I have ever been to. Ordered a patio set to pick up at the store. Took my order, called hours later, only to find they had my email address wrong and I was never notified that the did not have it in stock. Even though I can literally go on their website and it says they have 1 in stock. I realize things like this happen, and that's not the part that gets my 1 star review. Not one of the 3 people I spoke to apologized for the inconvenience and were out and out rude when I called. I am now a Lowes customer
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May 2022 by Andrew R.
I have spent five hours now just trying to get an item delivered from the store that I ordered online a week ago. They charged me and keep passing me off to support and then telling me to wait on hold while they talk to the shipping people and then telling me to call the store which then tells me they have no information. As far as I know, Home Depot isn't going to deliver some thing that I spent $500 on. I have done absolutely everything in my power to resolve this but Home Depot just does not care.