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June 2023 by Karen Dunne
We rented a 26' truck and auto transport for a week-long move. It was a hectic time, but Nick, the owner, made the rental process easy and stress-free.I've rented from U-haul at least a dozen times. Nick was an absolute stand-out in customer service. Instead of just giving me the keys and pointing to where it was parked, he walked me to the truck, inspected it with me, and showed me how to operate everything. This was particularly helpful because I had so many things on my mind with moving the next day.I had an issue with the final price when I dropped off the truck at a different location. So I called Nick. He answered the phone immediately. I explained what was happening with the invoice, and he was able to resolve an extra charge that the drop-off location added.There were better locations for me to pick up a truck than Widefield Blvd. But now that I've seen Nick's commitment to his customers, I would go there no matter what in the future.
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June 2023 by Amanda Hiltermann
We were able to get the truck and dolly in a timely manner. The equipment was in very good condition. The owner is very friendly and helpful. We would definitely use this location again. Thank you so much!
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December 2022 by Ashli Keane
Nick is a customer service expertise! So lucky this is our neighborhood uhaul dealer. Hit the jackpot, fasho! Lived here 2.5 weeks and already used this placed 2 times!
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November 2022 by Ernest Dykes
Renting a trailer was very easy, and a good experience. The owner was very helpful and made sure the rental was very easy. Will definitely rent from him again.
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August 2022 by Yifan Zhang
Nick is awesome. The previous customer returned equipment late. Nick noticed me asap when the customer dropped the equipment at night. Nick willing to meet me 2nd day 8am in the morning. He he also over marked evey dings and dents. His the best
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August 2022 by Joe Sanchez
went out of his way to meet our needs. great service
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July 2022 by RingMasterMedia
Nick was very helpful. He made sure he gave me the best option for my move. I will definitely call him again.
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June 2022 by Josh Stephenson
Nick was very helpful! No issues picking up our trailer and worked with on pick up time since we ended up having a pretty small window that we needed to pick up at. Would definitely recommend this location!
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May 2022 by Woody Stockton
Rented a uhaul from this location, as it stands they are sending people all over the state to get the truck they requested, due to a shortage in the area. No where in my paperwork or was i once ever told that if you have a pick up location already scheduled that they can change it on you 2 days before your move. The real annoying part is Nick was telling me that he had been going to Pagosa Springs to get trucks to include going with the Vice president in the region, but now that its my truck no one in Uhaul wants to send anyone to get the truck because this is not a service they offer. I honestly would have booked with penske, budget and every other moving company had i known that uhaul operates with such shady business models. The company did offer to reimburse me the travel from Alamosa to Colorado Springs, but how am i supposed to get there and they wont reimburse the cost to get to Alamosa from Colorado Springs. I am willing to update this review if Uhaul fixes the situation but as it stands they dont care about the consumer and i say take your business to another company that will work with you and is up-front about how they operate their business.
