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January 2024 by Resfam Email
The whole staff was very nice. Brian did a fantastic job helping us get a vehicle that we really like and fits our needs.
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January 2024 by Retha Henry
Today I had the most wonderful experience at United Access. As a.disabled Veteran, I have struggled with getting in and out of my truck.United Access installed step boards for my truck and in doing so, they took such good care of my vehicle. Most importantly, they took extremely great care of me.Not only did they work with my schedule to fit me in, but they created me ant the door and even provided me with transportation home so I that I wouldn’t have to wait in their shop.I recommend anyone who is in need of wheelchair accessible vehicle and equipment services to take their business to United Access. They have the best price in town and have a team who truly cares about servicing disabled citizens and Veterans. Thanks to David, Mia and Austin of for all their kindness and customer care. I look forward to doing business with you again.
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December 2023 by Allan Milberger
I had my adapted van in to have part of the floor replaced. Austin (service manager) worked with me closely to get the work done. Since it would take more than a day to get all the work done he said that he would have one of the staff to transport me (in my powerchair) to a local hotel and pick me up the next morning. This all went off without a hitch, the work done on the van was very professionally done and looked great. Austin should be commended for all the care he gave me and I would heartily recommend United Access in Colorado Springs to anyone needing work done.
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December 2023 by Cyndi Haworth
I am thrilled with my modification. It took several different types of equipment to find what would work for my particular situation but they were determined to help me and continued to pursue the best option for me. They are awesome!
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December 2023 by Charlie LaMarca
I found this shop on line and called. Talked to Brian and he explained everything. They ordered the correct lift for the mobility scooter and when it arrived I was scheduled to have it installed. The lift is excellent, the installation was professional and I am completely satisfied with the results. I highly recommend United Access.
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November 2023 by Samuel Peck
United Access has been absolutely amazing in every way. They are quick on installs and repairs. They always listen and address any issues up front. My mom is able to drive and be independent again between her wheel chair lift, hand controls, and power lift seat all installed and maintained by United Access!P.s. The techs are super helpful, attentive, and go the extra mile! Same goes for the other staff, they are always very friendly, remembering us by name, asking if we need anything and keeping us updated.If united access reads this. You guys are awesome, and thank you for everything you've done and continue to do!If I could rate 10 stars, I would !⭐️⭐️⭐️⭐️⭐️-⭐️⭐️⭐️⭐️⭐️
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November 2023 by David Hansen
Austin Asher has patiently and effectively worked with me for a few months on a chronic problem with the power door on my vehicle. He is an effective trouble shooter and he always keeps me informed about the service he is providing. He consults his associates for second opinions. He diligently follows up to verify that I am satisfied with the solutions. Austin matches his great customer service with close communication with Braunability for factory support. Thanks to Austin my family is confident about operating our vehicle while we work through longer-term mechanical solutions with the power door.
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November 2023 by Samantha Quintana
Austin Asher was super awesome! We expected to be stuck in the service Department all day! Our service was performed in half the time and he made sure everything went smoothly and followed up to see if everything was working properly and if we needed anything else! Superior customer service and professionalism. Thank you Austin
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November 2023 by Joeli Brill
David the general manager has been the kindest and most helpful person I’ve worked with in a very long time. I will recommend United Access to anyone who is in need of finding this type of vehicle. Everyone I came in contact with was wonderful!!
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October 2023 by Anthony Bamondi
Austin was a huge help for our family. We needed immediate assistance for our van ramp and he delivered fast service. Good service is hard to find today and Austin delivered.
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August 2023 by Kathy Smith
United access is top notch. Austin is a great mechanic or should I say magician ?♂️⁉️He worked on my vehical and solved the problem and tested it;several times!I cannot leave out Mii who also is a great professional always personable and polite she is an asset to the team!?I have and will continue to recommend United access!
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August 2023 by Nexus Medical Transportation
Our company recently acquired two wheelchair vans from United Access. Throughout the entire process, the team at United Access proved to be highly cooperative, making the experience of working with them remarkably effortless. Undoubtedly, we are inclined to maintain an enduring business relationship with them in the foreseeable future.
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July 2023 by Mr S.
Bought a used dual wheelchair van online. The vehicle was shipped and arrived WITHOUT any tie downs for wheelchairs! Finally received tie downs but for only ONE wheelchair.Also purchased a vehicle service contract that was supposed to be a replacement for the expired 3 year 36,000 mile factory warranty only to find out that it ONLY covers major drivetrain components.I do NOT recommend United Access of Colorado Springs!
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July 2023 by Kris McCoy
I cannot rave enough of my experience with United Access. I was seriously wounded during Operation Desert Shield/Storm, as a DV, I've had to adjust to a world that still "just doesn't it". Everyday is a challenge physically and mentally of feeling "less than". These guys, Austin, Rob, David & Brian, are thee ultimate exception! I felt comfortable and had little questions about my new electronic runners installed my Jeep Grand Cherokee Limited. They took care of the paperwork with the VA and ordered the correct part. All I had to do was drop off the Jeep. These runners are AMAZING, after 5 hip surgeries, I can easily step up to the drivers seat vs. the repelled climb I created. My service dog loves them just as much, he has already adapted to them.THANK YOU, United Access, for all your work and help. A true quality of EXCELLANCE in service and customer service.Sincerely, Kris
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July 2023 by Franchesca Peña
My company worked with United Access to get a wheelchair lift in our airstream serviced. United Access was incredible to work with. When our haulers dropped the ball and caused us to miss an appointment, United Access worked with us and our busy schedule to find another time that works. Given that we were close, they even offered to haul our airstream themselves. The wheelchair lift was successfully serviced and Austin at United Access showed me how to operate the lift when he returned the airstream. Overall 10/10 experience. Everyone at UA was professional, understanding, and fair.
