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January 2024 by Lisa Rennie
If i could give a no star rating i would. I feel that you cant obtain any records when accounts have been paid. I was told it was a computer glitch and has to be investigated meantime im getting calls threatening i havent paid.
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January 2024 by Theo Smith
Went to my neighborhood USBank to deposit money and open a 2nd account was greeted my Donovan McCormick - he wanted to direct me to my mobile app to open the account - I explained to him that the mobile app did not work on my phone have attempted with the IT Dept he refused to assist with opening an account in person - even suggested to close my account - told me no supervisor was ava - this bank has a 2.3 rating and I see why- I want to know who is running this trash representation of a US Bank - 0 stars
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November 2023 by Christine S.
On 11/01/23 I attempted to transfer money from one checking account to another. I stopped by the US Bank on Academy.After 10 minutes of frustration at the Academy USBank I went ahead and left. I haven't met a kind and caring associate at the Academy branch. I don't like going to a branch unless I have to. With much frustration I drove to the USBank on Pikes Peak. I entered the Bank with an attitude after dealing with the Academy USBank Branch. I was greeted by Donovan. He was very kind and caring. In a matter of 7 minutes Donovan had everything taken care of. I would appreciate if you would give Donivan a Big Thank you for helping me out. Maybe Donivan should give a training to US Bank on Academy. I have spoken to the branch manager Logan . He was very kind to me also. I know I pointed out Negative I to Believe that Donivan and Logan in my opinion deserve to stand out as wonderful example of great Customer service.
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August 2023 by Omar D.
4,400 was missing in total from several transactions the manager told us he did a report we went to another branch and we found out there was never a report so basically saying the manager pocketed that money
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July 2023 by Chris Guerra
Terrible, understaffed and the employees that are working are so burnt out they dont care about your wait. I've been in line 20 minutes with one car ahead of me. 2 cars in the commercial lane. One car left after 15 minutes. I've move most of my banking to ENT. (Highly recommend) if you have nothing to do all day this is the bank for you. The customer service is low as well. Lucky if they tell you to have a good day.
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July 2023 by Mike T
If you are looking for a bank who cares nothing about their customers and only about a bottom line, this is the bank for you.
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June 2023 by Heather Mott
If I could leave a no star review I would. Horrible customer service. The young man who came to window was rude & all he said was “we are short staffed” and “Yup”. I completely understand being short staffed and being under pressure because of that but that’s no way to treat a customer. I was not being rude or anything as I too work in customer service & are short staffed. This is not the first time I’ve had a horrible experience at this bank either… I will be taking my business else where to a different us bank as I use this bank from work & have no say in what bank we use.
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October 2022 by Rio Davies
Abysmal customer service when dealing with their customer service phone number. I did not have my issue resolved in my first three calls, and the third representative told me she could no longer help me because they only allow 2 - 3 minutes for each phone call resolution and HUNG UP after stating I would need to call back for further resolution.
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September 2022 by George V.
If US Bank refuses to pay employees and Cannot or will not staff this branch. Just close it! Us business owners can't afford to sit here for an hour for a wire transfer. No one wants to for that matter. Close it or staff it, continuing to run it in its current state will only frustrate us into other banks.
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September 2022 by Riley Williams
Closed my account at US Bank today after having it for only 2 weeks. Ill pay the 25$ early cancellation fee. I thought that the perk of having a big bank would be great service and fast easy banking. This was definitely not the case. I wait a long time each time i come there, and the lady at this branch doesn’t smile or act helpful, sorta acts like she wants you out of there ASAP. Went to a different branch today and saw people leave because theyd been waiting so long. Pick a credit union instead.Edit: the lady at the downtown location waved the fee and made the account closing process simple and easy.
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July 2022 by sandra d.
If I could give it a lower rating I would. They need to just close this location altogether. Only the drive through is available anyway. And it doesn't help that the people at the drive through behave as though they wish it would close too. I am not sure if they lost my parent's living trust documents (that were used years ago to set up the account) or what. But they are stressing my 93 year old mother out, asking her to bring them in...again. I've tried to reach them by phone numerous times with no success. So, I scheduled a telephone appointment with a banker. They even sent me reminders for the appointment. However, they never called. Worst banking experience ever. It's a shame, because they used to be great. I will most likely suggest that my mother switch her accounts to another bank, or at least use a different branch.
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January 2022 by Adam Pendleton
Drive through for commerical accounts terribly slow. Took 28 minutes for three vehicles to move threw.
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December 2021 by Hailey Lagoo
I have been waiting for a call back from this bank for weeks, I went through a whole process of setting stuff up, they then said they would call me back. I’ve called back multiple times to check in, and no answer. I then called on a different phone number and they answered. Hmm, seems like they are ignoring me. Very unprofessional.
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November 2021 by Donald Vines
I called the bank twice and they hung up both times before I could get transferred. Very disrespectful.
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May 2021 by Samuel Gonzalez
Moved here recently, this is the location I trust the most, staff is always friendly and quick!!
