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January 2024 by Kelli Smith
Extremely helpful staff. Very knowledgeable in the fit of each shoe. They smiled while assisting,very much appreciated
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January 2024 by Hector Rivera
After the system crash that wouldn’t allow online orders to be tracked, Bailey (sorry for spelling) worked diligently over the course of a week to attempt to find my order. Once my shoes arrived, Bailey went the extra mile to find my contact information and informed me that they were ready to pick up. Thank you for your positive attitude and hard work.
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July 2023 by Ash Ember
Charlie was ABSOLUTELY AMAZING, Kind and cool guy, hooked us up a ton, I'll 100% come again.
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January 2023 by AwG AwG
An absolutely wonderful individual named Becca helped me get exactly what I wanted no questions asked. Honestly it was really just this individual who made my experience great. Thanks Becca ?
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March 2022 by Mitch Shurgot
I can't help but post this review due to consistent failure and poor customer service at this specific location. I purchased a pair of shoes for my son last week and he's been loving them ever since, unfortunately I discovered a slight hiccup in one of his shoes. As shown, the Vans tag on the top outside of the tongue on the left shoe is stiched upside down. Thinking a large brand like Vans would stand behind their product and eagerly replace a defective shoe, I couldn't help but laugh as I left the store. The manager not only told me the shoes weren't resellable (which why would they resell defective shoes, unless that's their standard of quality) but he was also quick to say that even before checking the condition of the soles or the interior of the shoe. If you like knock off condition products at full retail price this might be the place for you
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March 2022 by Heather
Easy to pick up online orders! You can check online for availability per store, so you don’t have to waste time coming here and them not have your size :) They have a great selection in stock, not just the basics.
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January 2022 by O skittles
Modern style take on shoe drip. Good fashion choices.
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November 2021 by Stephen Crahan
Super friendly staff and great inventory on hand. If they don’t have the size you need, they’ll order it for you and have it sent to your place. Highly recommended spot.
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October 2021 by Miles Carrio
As much as they did not have the items I was looking for. The young lady and gentlemen at the front desk were quick to offer assistance and go out of their way to check the back inventory for me. They even offered to special order items for me with free delivery. Been coming here for years. Will continue to come back for many years to come. Thanks for the awesome service!
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September 2021 by Brendon Roseman
Great store and amazing customer service!
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August 2021 by Aaron Shoemaker
I love Vans loyal to customer for 30 years.
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May 2021 by Susan Hansana
I was just in Vans with my daughter. We were in there because I wanted to get her something as a treat from me. We were helped by Charlie, who is super friendly. We were having a great conversation while my daughter was shopping. We were than checked out by Derrick, who was a great help also. Both sales associates are wonderful. I wish more people would be helpful and friendly in other stores like these two are. The shoes and clothing are a bit pricey, but you are buying for the brand. Vans is a good brand. I hope Vans would expand the children's clothing to a wider selection in the future.
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May 2021 by Chelsea Barajas
I went here to exchange some shoes for my 5 year old, and the store associates were great. Riley was soo helpful and patient with us. We probably sent her back for different sizes and styles 10 times. She was friendly and wasn't bothered by my indecisive toddler one bit. I've never had a bad experience at this location.
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February 2021 by Monika B.
My son LOVES vans so off we went on Saturday to go see if we could find him some shoes. We headed to Chapel Hills mall to see what we can find. The store was using awesome COVID protocols and everyone was so friendly! The experience all around was awesome. I love that they give money back to charity as well. The prices are a bit high, but I understand that A you're in a mall and B that you're paying for the brand.
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February 2021 by Nicole Christensen
Very friendly sales associates! I went in today looking for the ComfyCush shoes and was immediately directed to them and informed about the product. I can't remember the employees names but both gentlemen were extremely helpful and kind! Thank you!
