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September 2023 by Mary A.
This store has gone down hill. I think I'm done. Never anyone at the cash registers. Or if there is it's one person. Stopped to pick up cat litter. There was 1 line for register 1 that was lighted open. Register 2 someone was returning something. No employee there that I could see. Got my litter came back to the same line. No one had moved no one was being helped no one was at the cash register. I was 5th in line. Same person was at the front of the line as when I entered. A few minutes later I abandoned the line went to look for someone who worked there found no one returned my litter and walked out. Same people were STILL in line. Petco cant seem to staff it's stores adequately.
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July 2023 by Joni R.
I stopped in to take a look and see if this store currently had any pet rats. They did not but in taking a look at the other small animals, I noticed that the only ones that could access their water was the guinea pigs. Hamsters and mice are out of luck. This is not the first time I noticed this. This is, however, the second time I have approached an employee about it. A hamster was licking away on the ball of the water bottle and it wasn't moving at all. The water bottles are too large for the tiny animals and they can not consistently apply enough force on the ball so no water comes out. Additionally, if they bite the ball, still no water comes out, mostly likely because no one thought to previously roll the ball so that the water would come through the spout, touching the ball before putting it back in the cage. Small animal owners know to do this and I believe this store is unaware of how to properly care for small animals. No one is actually paying attention. The water bottles are all completely full every time I go in there...not because the employees fill the water when it empties but because the animals can't even drink the water. I asked an employee about who takes care of the animals and got a super unclear answer. I told her the problem with the water bottles and she said that they have to use those exact water bottles. They aren't allowed to use any other ones because of CORPORATE. This is a ridiculous excuse. If you work at a pet store and someone says that your animals can not drink water, why would you not stop everything and go actively address the problem? It's a living animal and someone has just told you that it can not drink. This is cruelty. The animals are in the cages and can not help themselves. The employees have access to the animals and blame corporate. If I worked there, I'd be on the phone with corporate telling them that their mandatory water bottles are not good enough and that until they fix the problem, small animals get water any way necessary. My next step is to contact corporate.
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April 2023 by Kimberly R
Best experience for my 11 week puppy! I took her in on 4/22/23 for her second shots. The staff was efficient and super kind to my pup! The entire process was so quick and easy! Would 10/10 highly recommend! Thank you VETCO!
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March 2023 by Eliza
Awesome staff can open up a wide view of additional services to make life easier using Verizon
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August 2022 by Gabrielle B.
I absolutely spoiled my cat with toys from here and she loves them! I got one of the wands and it's her all time favorite toy. I would also recommend the pack of mice and scratching post if you also have a playful kitten. I found everything I was looking for when I came in and all the employees were very helpful and even assisted me in signing up for the rewards program. Petco is my one stop shop for all my feline needs.
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May 2022 by Guadalupe D.
I NEVER had a problem with this store until 5/10/22. My husband and I walked in to this store not knowing it was closed. The door was cracked/open and we thought the door was just jammed so we just walked in. I saw two ladies and no one told me they were closed. Out of no where this one girl comes out screaming and legit saying " GET THE FUCK OUT WE ARE FUCKING CLOSED" (yes she's a employee. I didn't get her name but she has the bottom of her head shaved) you simply don't talk to people like that. I work with customers too and when we DONT PROPERLY close the door right at closing we just simply tell them that we are closed and to come the following day. If you don't know how to properly handle people DONT WORK THERE ! Management needs to retrain their employees bc this is so UNPROFESSIONAL AND RUDE ! I also got loud with her bc you don't talk to ANYONE like that !
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February 2022 by Kaylee A.
This store is so heartbreaking and disappointing. First thing smells like it has never been cleaned. Many of the animals look neglected with their eyes globbed shut, no water, skinny as can be. as well as the entire place being so disorganized. There were two older girls that worked there that was being extremely rude to another younger coworker. This place needs to be shut down or a new owner. I would give 0 stars if I could. So disappointed
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September 2021 by Teresa
I couldn't go into the clinic but a man came out, took my info and took my dog inside. I waited in my car. My dog was seen by the vet and gave me a script. It was simple enough. I will definitely go back.
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June 2021 by Christopher S.
Made an appointment to get our new dog (have had him for 2 weeks) groomed today 06/28/21 for 11am. Got there early. Brought the required paperwork from HSPPR, proof of rabies vaccination. Gave the paperwork to the girl behind the the counter. She said that the paperwork was no good because it showed the dogs name as Sammy, and we changed his name to Taz, and that the fuzzy 1 inch black and white picture didn't look like my dog. She said that it was PetCo's policy, I told her that people change there new pets names all of the time to fit there family. She said that there are no exceptions. I told her that's a d*** rule, and took my paperwork and left. You have lost all of my future business, and I will not recommend you to anyone!
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February 2021 by Teresa Hulce
I couldn't go into the clinic but a man came out, took my info and took my dog inside. I waited in my car. My dog was seen by the vet and gave me a script. It was simple enough. I will definitely go back.
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February 2021 by Rosa L.
Asked if they had cooling mats and was pointed to the clearance section. Was told with quite the attitude that those are summer items and that this is winter so why would they have them. I simply state that dogs with thick coats are year round.
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December 2020 by Food E.
Worst grooming experience ever! I brought my dog in at 12:15 on December 4. I never heard from them so I kept calling to see if he was almost done but nobody would answer the phone so we drove down around 5 o'clock. They said they just washed him and he was wet. I said my appointment was at 12:15 so why was he just being washed? They are good at giving you blank stairs like nobody's home. Apparently after they wash the big dogs they stick them in a cage with a hose blowing air on them to dry them rather than use a blow dryer. My dog wasn't ready to be picked up until 7:30 that night! Even then he was still damp when I picked him up. I was very upset how long he was left in a cage and they explained to me that is how they operate, that it was normal. My dog is a large Newfoundland and does not like to be kept in a cage. Today I thought I would give them another chance. My appointment was at 12:15 and I was running 15 minutes late. I got there at 12:30, She told me since I was late they were not going to take him because they were too busy. I reminded her that they left I'm in a cage for seven hours the last time so what difference did 15 minutes make. She refused to take him so I asked to speak to the store manager Julie. She said they were very busy and I was 15 minutes late so they did not have time to do him. I told her about my experience the last time and she just looked at me with that blank cold uncaring stare they are so good at. Well it's Christmas and there are no groomers available in such short notice. Thank you Julie for caring!
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December 2020 by Ash
Great service and very short wait! Will continue to talked our pups in for all shots!
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December 2020 by Diana S.
When I see your salt water aquariums "sucking" air because the water level is too low -- I am told this is beneficial. Not true. What temperature is the air that is being injected because I would think your store would be maintaining a tropical temperature in your aquarium system that is higher than your store temperature. Sending room temperature (air conditioned) into your aquariums would surely drop the temperature and this is called stress to your fish. Are you having problems with diseases (ICK) a parasite caused by chilling of the water? It disturbs me that this is the knowledge Petco is instilling not only with the employees, but also the customer.
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July 2020 by Lisa S.
If I could give a zero i would. Worst experience! Do not waste your time with grooming services. It truly feels like they just don't give a crap. It's the middle of summer and I have waited seven weeks for my dogs grooming appointment. My dog needs a groom very badly, She is miserable from the heat. I get a call two days before the appointment and tell me they are canceling the appointment and too bad so sad. They said they are understaffed and good luck to me. No manager, no solution for the future, and absolutely no stars from me!