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March 2024 by Janet W.
Poor orientation for new client to self bathing process. Left to figure it out on my own. Staff was difficult to find in the bathing area and not attentive to customers. Was not informed aprons were available to use, water temperature and drying information. It was not a busy time either, so no excuses for bad service.
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March 2024 by Enchanted F.
I shop here in a regular basis always Friendly and helpful staff you can pre order you weekly supplies and they also deliver
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January 2024 by Sabrina Rudd
I came here after picking my dog up from Rover Boarding traumatized, wet in 21°F, covered in vomit and feces despite their 5 star rating. Becca and her staff went above and beyond to help me bathe my dog, out of their way to give her some lovin', and reminded us that genuinely good people still exist. Thank you for your kindness today!
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December 2023 by Doreen Hussmann
After terrible experiences from our long time groomer of 5 years (rude, unprofessional and inconsistent) and then a new one there after (chopped off my pup’s top knot of 3 years on our first visit), we are so glad and grateful to have found Slovenia at Wag n Wash Woodmen to groom our 2 fur babies. 1 of the 2 isn’t the easiest to deal with due to her anxiety issue. But Slo always listens to what we want our pups to look like and have them groomed in a timely manner all 3 times we have been there. It’s nice not to have to worry about what our pups gonna look like when we go pick them up every time, like I did before with our first groomer (definitely shows the lack of experience and professionalism after the daughter took over). Highly recommend Slovenia!
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November 2023 by William S.
Great staff ! Very pet friendly ! Clean facility and equipment. Very helpful. A definitely recommend.
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November 2023 by Lindsey Ray
We always have such an easy time doing the self wash station here with our dogs. It’s much easier than wrestling them at home in our tub. All of the employees are wonderful- McKenna is the BEST and so attentive and friendly! She checked in on us and made sure we had everything we needed throughout the baths. You can also tell how much she loves the dogs. We are so appreciative of all of the staff helping us keep our crazy boys clean!
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November 2023 by Kaleb Lopez
Spent $120 on 11/13/2023 got my dog a hair cut, stuffed animal and a coat for my dog. The coat was too small for my dog and not even 24 hours I go back to try and exchange it for a medium and they couldn’t even let me do it without a receipt. Keep in mind I was literally just there yesterday buying it. I’ve never been more disgusted in a company. I asked the lady at the desk to see if she could pull up the cameras and see me from yesterday and she wouldn’t. On top of that she literally scheduled my appointment for my dog knowing who I was and still wasn’t willing to me exchange my dogs coat from a S to M. The grooming people who cut the dogs hair are nothing but fantastic and loving people. for wag n wash, you guys are no longer going to be getting my support and for the lady working at the front desk i hope you get put into a situation where i was today and someone turns you down and see who that impacts you. Do better.
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October 2023 by Sheena Wallace
Customer service is NOT a priority of theirs by any means! I stopped by to get some puppy food (new to town) and was greeted with attitude because I asked if Wag n Wash was the same as Pet Supply Plus, and if I could use my Pet Supply Plus rewards with Wag n Wash. Bringing up Pet Supply Plus hit the lady wrong. Come to find out, Wag n Wash is owned by Pet Supply Plus and that's why everything down to the sale tags are exactly the same. I don't really care for attitude like that when just asking a simple question, so I'll take my business else where.
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October 2023 by Bobbi Ullman
The grooming team does a wonderful job. I can’t help but notice their working conditions are not the best-4 groomers crammed in a tiny room while the self serve grooming area sits empty. I would love to see this team get more space!
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September 2023 by Amanda Goodall
I love going to the Wag N’ Wash and wanted to try this location. The staff in the store are friendly and helpful.I had one- bad experience:When I went to wash my dog, Pepper- a lady asked me if I wanted her help getting her into the bath. I said no- thank you. I was getting her up the ramp and the lady grabbed her back end and moved her. This was surprising to me. I had said no and she still grabbed my dog.Some dogs are sensitive to other people touching them. I work with my dogs so that they are comfortable with me touching them whenever they need to be groomed or vet care. I think it’s important for dogs to feel safe when they’re touched- so I touch them- everyday.I don’t like anyone touching me or my dog when I just told them that I don’t want their help. Then she went on to tell me about my dog’s weight and how hard it was to lift her.I decided to go back one more time before I wrote a review:I went back with Pepper and everyone was fantastic. They were helpful with the bath but not pushy. It was a much better experience! ♥️I will say that for me there is a drawback to this location. It is very busy. At other locations it is more relaxing because there is less traffic. I like to go when it’s not so crowded.If you don’t mind the crowd- this is a excellent place to get pet supplies and wash your dog with a little help from nice people! ♥️
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September 2023 by Stacy Castillo
Great place to get treats! Got my pups birthday “cake” from here. He absolutely loved it
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September 2023 by Jeremy Young
They do a good job on doggy haircuts and styling (such as bandanas and ties). Also they have our dogs favorite bully sticks and other treats he loves. We've been taking Charlie there for a couple of years now and they have been consistently on point. Charlie approves, so we approve!
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August 2023 by Lana Pascal
Great place. My first time in here, we are here from Arizona. Wish we had one of these in AZ!Great staff and very helpful.
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July 2023 by Joanie M.
I love bringing my dog here for his baths. So convenient, great products and really friendly and helpful staff. Plus it's a great price.
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July 2023 by Kim R.
Haven't been here in a couple of years since my dogs are on prescription food and I would pick up treats, dog collar, etc. Recently went and the first thing I noticed - the store use to have a very homey feel and smelled so good with cookies being baked. There was always a cat greeting you at the checkout counter and the employees were so friendly - you can tell they loved animals and loved to talk about them. Guess they got too big and now they are like any other corporate pet store. No more baked cookies - only some thin factory looking cookies with no appeal and some overly decorated cookies in a class cabinet. The employee I interacted with didn't have that warm welcoming attitude that I'd grown use to in the store . The place no longer feels special - why go, the prices are much higher than online. Plus, who wants to pay $22 to wash your dog yourself - I'll just wipe down my tub walls for that price.
