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December 2023 by Jossilyn Dysfunctional
Had a extremely rude employee "help" me today. I wanted to do a currency exchange and was basically interrogated on where I even got the bills to begin with, which none of your business.....then was told my bills in perfect condition were either too "old" or not accepted there. Could have been told that over the phone but no one answered when I called before arriving. Surprisingly the store was completely dead but I still couldn't get on the line with anyone for even a simple question. Don't waste your time at this branch the customer service is outrageously horrid.
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December 2023 by Hannah Relyea
Worst branch!! Avoid if you can go to any other branch. A process that they told me was supposed to take a week took three unnecessary weeks. Gave me no updates.. spoke to women manger she was rude. Said she would have someone reach out to me for an update but of course no one every called. Called a different branch and they were able to give me really helpful Information.
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November 2023 by bobbi mahan
Drive thru closed at 4:30 on a Thursday, glad I tried to make the 5 pm closing time.Maybe UPDATE your hours online
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September 2023 by Ta Ge
Basic banking needs met. Notarization services. ATM falsely advertised as 24hrs; they're only open when bank is open and yet the bank won't update this information except on pieces of paper taped to the inside of the doors. Highly recommend making appointments for anything that isn't basic banking. Also be prepared to seat yourself, wait, and figure out what's going on. I've watched people get yelled at by a blonde woman, multiple times, for wandering outside of seating area because they weren't greeted and directed upon entering like this branch used to do and they were trying to find someone to assist them.
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July 2023 by Idolos dela Musica Norteno
What’s the point of having to ATMs outside and you closing the ATMs at 5 PM. Isn’t the whole purpose of an ATM to be available for customers when you’re close? Definitely will be changing my business elsewhere.
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July 2023 by Josh Gil
Closed 20 minutes early today... the last couple years Wellsfargo has really been going down hill. I've been with them about 15 yeas now, looks like it's time to switch banks.
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June 2023 by Payden P
The 24HR ATM isn’t open 24HR. Very inconvenient!!! Not everyone gets off before 5pm or can make it there before 5pm. Google says it’s still 24HR but it’s not. Don’t waste your time!If it’s because of the homeless getting into the areas of the ATMs why don’t you FIX THE LOCKING MECHANISMS ON THE DOORS!! Jesus it’s not that hard! Don’t inconvenience the public because you all are to lazy to call someone to fix the doors!!
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April 2023 by Jason Crutchfield
ATM is now only open during business hours. What's the point of the Atm if I have to go when the bank is only open? I plan on closing my account soon. Already did a formal complaint with headquarters ( not that they care.)
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March 2023 by Brian Einsweiler
For some reason the "24 hour" ATM is now only open during banking hours...
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March 2023 by Khan Mac
You can either have an open ATM for 24 hours or you can have It open at the same time your lobby hours are open, but you can't have both. At least you shouldn't say it's open 24 hours and then have both ATM's locked off for business hours only. You see, that makes as much sense as taking a dump with your pants on, fix your self Wells Fargo. You would think your low level suits could either ensure there was access or correctly posted hours, apparently not. Yet another reason Wells fargo has proven to be a lack luster institution. You can't even manage the simple tasks. Tsk tsk.
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March 2023 by Dianne Stiller
HATE dealing with this bank. They do not do what they say they are going to do and they also don't answer their phones. They have cost me so much time in my having to drive there just to get a simple answer that would take less than 1 minute on the phone. If you have not chosen which bank to conduct your business, I would choose another bank. I am updating with more info. since I spoke to a banker onsite. 3/4ths of their staff members were not working due to illness, new baby, vacation and other reasons. The staff who were present were outstanding including a teller who was very knowledgeable about banking going beyond her normal duties. The banker I spoke with was very helpful. But, I still deducted a star since the phones go unanswered when short staffed and you cannot leave a message.
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March 2023 by Sierra anon
Worst banking system ever first of all. Wells fargo has the worst communication of any bank i’ve ever used. Second of all why do they close at 5 and they close their gd ATM at 5 too. What’s the point? what hard working citizen gets off in time to visit at that time? Really glad i waste my time and gas with y’all.
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March 2023 by Andrew Paolinett
The signs say the atms are 24/7 but they are always locked and no other signs up explaining why. Dont go unless you ho normal business hours.
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May 2022 by Haris Haris
I was under time constraints to get my paperwork to Wells Fargo on time and walked in without an appointment at the Garden Of the Gods facility, and was welcomed by Chris Haskins who escorted me to his office and personally assured me he would get it taken care of for me, after listening carefully and understanding, He completed the request in short time and was courteous and gracious!! A great experience is to be had at this office, PS IF you’re courteous to them they will go out of their way for you !!!
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May 2022 by Todd Silverstein
Two tellers working 14 people in line. Wells Fargo doesn't want to spend the money to hire additional tellers will be closing my accounts and moving to a bank who cares about their customers.