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November 2023 by Anna Aguilar
I really enjoyed staying at this hotel. It was very cozy, very clean and comfortable. The staff was very nice and the service was great!Food & drinks: Very good breakfast and drinks
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October 2023 by Jim Byers
There are not enough words to express how good this hotel was. Our room was spotless, and the bed and pillows were like on a cloud. However, the bed was a bit tall. But management had a nice little handy-dandy step stool that was just what was needed. The breakfast was good, and the tables were always clean, as well as the breakfast room. EVERYONE who works there is extremely nice and willing to talk to you and help you in any way. It's a fairly easy pace to get to, and parking lots were very well lit. And spectacular views of the mountains.
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October 2023 by Ben Austin
My wife and I stayed for 2 nights here and had a nice time and enjoyed the hotel. The staff is very friendly and the breakfast had some good options. The beds are comfortable, but higher up as mentioned in some reviews, but that was no issue to me as I'm taller anyway. The pool is deeper than most in the shallow area, which accommodates adults more than kids. I'd definitely stay here again if in the area with several restaurants nearby, some offering a discount to hotel patrons.The only issue was the vending machines seemed to be limited or not functional, but the lobby had did have some snacks available for purchase.
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October 2023 by kjo
Air conditioning in our room would not kick on. Side door lock to building did not work. Sign said - locked for your safety. Management acted like it was an on going issue. Did not feel safe there.
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October 2023 by Lisa Forbeck
Beds are very small and also so high off the ground that children and elderly can not get in them. They also allow outside swim lessons to us almost the entier pool area for almost the entire day. They do not tell guests that this will occur and it makes it near impossible to use the swimming pool that is a large reason we selected the hotel. Only allowed to use a very small portion of the shallow end. If your children or you want to swim pick a different hotel .
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September 2023 by Angelo Chon
The room was very clean and the customer service was great! The only issue I had was the pool was not opened during regular hours as I had to go to the front desk about the pool being closed at the time and apparently the employee forgot to open the pool. Other than that the location is great with restaurants within walking distance and pool was very clean. Pleasantly surprised! Will come back for sure!!
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September 2023 by Helen O. Resnik
Such a pleasant surprise…a lovely, comfortable and clean room with ambient lighting! My interactions with staff were all positive. If a view isn’t important, I highly recommend this hotel.
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September 2023 by Misty Nash
Would not recommend staying at this hotel unless you want your deposit kept. Review several reviews before staying here !!Stayed here for a business trip checked in at 4pm and out at 7:30 am. Hotel kept my deposit stating the face towel from washing my face off at night was stained! In all my 46 years of traveling I have never been charged for washing my face and a dirty wash cloth or towel.If they would have washed the towel and bleached properly they would have seen that the makeup does wash out in wash . They Stated they would send me pictures of the towel in my email , but would not send pictures after attempting to wash them. Upon looking at further reviews I see now that I’m not the first person they have done this too.. I’m sure I will get the same flat excuse of a response everyone else that has complained about this same thing from make up on a wash cloth have received!!
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September 2023 by Dadirtyrabbit49
There was a huge crack down the wall, from ceiling to floor in room 305 indicating structural issues. I called and asked to be move to a different room. The lady on the phone could be heard sighing and huffing at my request. When I went to switch keys for the new room, the lady gave a little smirk and deep sigh like she was irritated. I have had great experiences at this hotel. But her attitude was unsettling.
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September 2023 by lbrous444614
Everything was excellent and wonderful! Nice clean rooms! Friendly and professional service. Coffee was great and always fresh. AC was great! We will definitely stay here again when we come through again. One of the best!
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August 2023 by Prairiegal89
It was a great hotel. The room was great and breakfast was great. The only issue we had is they never gave us face clothes or the correct amount of towels. The breakfast was always different each day with a lot of choices. The area had a lot of restaurants to choose from.
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August 2023 by stephenyankees2021
We came for the USAF graduation. First night we checked in the pool which was to be a highlight, was unavailable because of a weekly schedule swimming lesson. So guests can't use the pool. I was going to go elsewhere but the guy at the front desk said it's only 3 hours one night a week. So we stayed. We swam the next day and it was great. Saturday we scheduled our day around a long swim in the morning. Went to the pool and they are giving swim lessons again. We are told pool isn't closed, you can swim. There is an entire class of toddlers accompanied by parents in water doing lessons with instructors calling out directions. They were changing a toddlers' diaper on the pool deck! BTW there are no bathrooms in pool area! Really? Also room service was skipped even though we requested ahead of time per the rule.
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August 2023 by SueR397
The hotel was ok. We were unable to check in early but otherwise everything went pretty well here. The bed was comfortable and the breakfast was good. The location was good. Lots of stores in the area. And a park and ride was nearby, which worked good for us.
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August 2023 by 492steveb
We stayed here for a week when we vacationed in Colorado Springs. The room was clean enough. The furniture and fixtures were a little work but everything worked. We did have an issue with the staff failing to clean the room when we asked. It was easily fixed after a talk with the front desk and they could not figure out why we fell off the schedule. I would stay here again.
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August 2023 by benjamin27072
When i checked in I was greeted after 2 minutes of waiting by the man who was unkind and unhelpful. I was also not warned about the $250 which was held from my account and still is. overall poor check in/out service
