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November 2023 by Derrick Beanland
If I could give them zero stars, I absolutely would .I am beyond upset with how I was stereotyped against .I came in to sign up for Internet and get 4 phones for my family and then I was asked a million questions to prove who I said I was and then needed to show proof that I actually owned my home that I purchased 6 years ago .so I went online to elpaso to show them that I am the owner , but it still was not good enough. If you have any face tattoos, you will be judged against. I left still was unable to get signed up and had to call them for them to treat me like a normal human being .I honestly can not believe how they treated me that I was a liar and the lack of care
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November 2023 by Lauren Stuart
Got here after work, and they only have 2 people working with a room full of people waiting! They need more people so you don't have to wait for hours! We will be dropping phone and internet service as they don't seem to care about their customers' time.
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October 2023 by michael stults
The worst customer service any company can offer. The employees don't do anything. They have to call the same people you call that don't know what to do, because they are terrible. Nobody knows how to do anything, and they will falsely charge you and take you to collections for something you never had. STAY AWAY FROM THIS COMPANY!
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September 2023 by Julie Garner
I love having my fence broke by installers for my neighbors as well as not having cable property buried when you guys come to do installs for my neighbors because the box is in my yard. Maybe you should finish the job properly instead of leaving wires exposed. You have lazy instal people.
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August 2023 by Another Human
Love to see a low score already. I understand they couldn't do what I needed today. But Matt's attitude needs to be addressed. If he doesn't want to be there this morning, I say he shouldn't be.
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August 2023 by J S
Made an appointment with this location. As I’m waiting for an associate, 3 customers had been helped immediately after me. Come to find out, the greeter, and/or manager had cancelled my appointment. This is the 3rd time they have done this. What’s the point of making an appointment? This store has the most incompetent people. I would avoid this store.
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August 2023 by benjamin alcantara
Waited a week to get our internet set up after a local move, and the technician never showed up during the two hour block that they required us to be home. Calling and chatting with live agents is useless. We came into this store, and they are scheduling us for another week out because the order was "canceled." We have a confirmation text for the appointment but no cancelation text. The tech says it's because it wasn't really canceled. It was just never properly processed. What a joke these people are!
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August 2023 by Alex Paulson
Worked with the tall guy with long hair and glasses who carries the ps2 cup. He's the most lazy and incompetent "sales" employee I've ever met. Ruined my entire promotional order, and now i have a fold4 instead of the fold5. This store is worthless for resolution, and the manager is a sad excuse for a leader who looks scared just greating customer's. If you feel like wasting all day and getting nothing you want come to this location
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August 2023 by Jacinda Herrera
We went in to switch our devices from another carrier to xfinity. Austin explained the process to us as well as writing it down to switch over. He was patient and got everything necessary done. We highly recommend working with Austin if you can!
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July 2023 by Absolute Floors & More LLC
I have been with xfinity over 2 years. My phone is paid for, and was needing an upgrade. I went to this location 3 times prior to have all of the customer service reps basically tell me that my phone was fine and to not upgrade. 3 times! Not one of them ask why I needed a new phone or offered to help. I finally went in again today and sat with a customer rep. My charging port is not charging right, and this is a company phone, so that's why it was important to replace. Not important to xfinity. So the service rep looks at my phone as said, " Just buy a new phone and service plan if you qualify." If I qualify? I began to ask him if I had any customer loyalty for a trade-in or value, and he told me $100.00. I was floored. I went up to the front counter to ask if this was appropriate, and he said no. After several times just trying to feel like a valid customer, I finally said, "Don't worry about it," and I am now sitting at Verizon to see if they will give a better deal. Xfinity should be ashamed of themselves and one last comment. I went camping a month ago, and everyone else's phone had perfect reception, but guess what? Mine had zero service. I asked who they used, and one said T Mobile, and one said Verison. What a joke, and now Xfinity lost a very valuable client.
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July 2023 by sabo west
They love to sign people up and start new service, then when there is a problem they make you jum through hoops. Thye literally don't care after the fact.One day thye will have competition in this town and it will make them get better.
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July 2023 by Antonio Martini
I highly recommend for anyone to talk to Avery about your service or wanting any future services with xfinity! There was a hiccup with my monthly bill and Avery got it taken care of right away, he knows his stuff and is very professional about his work. This site is the best one in the springs!
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June 2023 by Chelsea C
Very friendly customer service and very efficient/fast. Had to go in to get my modem replaced because it went bad/got fried during the storm last night. Seemed clean and well maintained but only stayed at the front desk.Only disappointment is that they weren’t handicap friendly. They didn’t have any button for the doors to automatically open up for wheelchair/those needing more assistance. This poor lady by herself was struggling to get in and the heavy doors hit her arm while she clung to her walker and tried to get in quickly. I tried to help from the inside but the doors were too heavy. Please consider doing something to your front doors so that it’s more accessible.
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June 2023 by Brandon Nelson
Xfinity is just trash. Sadly I have no other option in my area. Getting a hold of anyone anytime takes upwards of an hour. Then, they are literally on the other side of the world and barely speak English. I got a two hour window for a tech to arrive to try to figure out why my service wasn't working. He was almost 2 hours late for that window. Once here, besides tracking mud through the house, he just tried to just plug in the equipment, and when it didn't work, he said he didn't know what the problem was and would need to check something. Went to his van and left. Took 3 days to get another tech out here to try and fix the problem. When there are outages, and they are frequent, there's no update or timline for restoration. You'll receive a text 13 hours after its fixed saying it's fixed though, so good job on that one guys. If you have other provider options in your area, use them, because xfinity is just trash as a whole.
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June 2023 by Lotusfang “R” Goblin
over promised on price and then stuck me with broken equipment. spent over 3 hours and 4 days troubleshooting service and billing with various reps. Comcast doesn't hire, train or pay enough to their employees who are second to trash right after their customers. Can't do my job without this service so... maybe this is why we shouldn't have monopolies or let corporations control basic utilities. ask the poor people who have to pay corporate for their electric. internet is going the same way in the hands on greedy millionaires.
