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March 2024 by Rita Marin
Great customer service!
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March 2024 by James Harless
Decided to go in store instead of buying online. Worked with Libby and had an amazing experience. Thank you for everything.
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February 2024 by Danelle Stith
I came into the store just as the store was that close in 15 minutes. Libby and Kimberly took amazing care of me and made sure I was happy with my purchase!
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February 2024 by L B
Linda is the best!
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February 2024 by James Penny
Great product and customer service. Libby was awesome
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February 2024 by James camerden
Great experience and service! Lobby and Maria were great!
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February 2024 by Ariana Nava
Maria was a Rockstar! I brought in my future fiancé to pick out an engagement ring. I had very specific requests, and just like magic she pulled out the ring of my dreams. Almost no one wants yellow gold nowadays, but thats what matches my skin tone and she found a beautiful natural diamonds with a wonderful cut and clarity. It was in our price range and acceptionally gorgeous. I will trust her for my jewelry purchases from now on!
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December 2023 by Jana Gilbert
Everyone was so friendly and helpful. All the lovely ladies made sure we got the gift we needed and gave great suggestions for our love one we were shopping for. Very clean store too!
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December 2023 by Juliana Gibbs
Libby is amazing at this location! She went above and beyond to help me when it came to my budget! If you have a want or a need like myself and are tight on money, don’t walk but run and see Libby!
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December 2023 by Joey Baca
Libby was very kind, welcoming, and helpful. From the moment I walked in she greeted with a smile, did not come on too strong allowing space to browse, and was very quick with presenting jewelry. She did amazing with helping me with my order all set up
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December 2023 by Mark Whatley
Amazing customer service great sales person knows how to up sell you and show you all amazing offers
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October 2023 by April Jones
Maria exhibits exceptional professionalism and extensive knowledge regarding the aesthetic qualities of the jewelry available at Zales. Her customer service skills are truly outstanding. However, I do have one concern. It would be greatly appreciated if the Zales store could consider removing the Lab-created diamonds from their inventory. This is because such diamonds are commonly associated with stores like Walmart, and their presence may potentially diminish the value of the store, leading loyal customers to seek alternative options for purchasing their diamonds.
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October 2023 by Angelica Scott
Libby has been amazing through every experience I’ve had with Zales on the Citadel! She’s always so nice & always knows the answers to my questions!!
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October 2023 by Shelby-Ann Sharpton
My Fiancé and I really are disappointed with the customer service of this stores associates. Libby was VERY pushy on us and other customers asking us to look around and if we wanted to buy more when all we wanted to do was get my engagement ring sized correctly. Took us a long time to convince her to check the ring size when we brought it back to get it resized. And then when we called to check when it was supposed to be back her phone etiquette was horrible. Then waiting in the store she was complaining to a customer how people were calling in about jewelry waiting to hear for pickup and trash talking them. When I did finally get my ring back it was finally sized correctly. But definitely only taking my ring back there for cleanings. Will NOT be purchasing anything else there. We’ll go elsewhere for my fiancés wedding band.
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October 2023 by Alan Buck
Staff went above and beyond expectations for locating diamond warranty information. They back their guarantees 100%. Definitely shop here, it's worth every penny.