Bellco Credit Union receives mixed reviews regarding customer service. Some staff members, including tellers and representatives, are described as excellent, professional, and delightful. They are noted for walking customers through processes wonderfully, providing helpful information, and going out of their way to fulfill requests and save customers trouble. However, other experiences cite significant problems. It is reported as virtually impossible to contact anyone via phone, with absolutely no customer service in waving fees, including large fees for combining accounts. Some long-term customers express frustration over fees not being waived despite decades of business.
Awesome customer service Everytime I have been in there. The lady who helped me set up my accounts was awesome.
January 2023
Rita Longjohn was such a delight and so professional in updating my account with should have been done a long time ago.(my bad)! Thank you Rita~and keep up the good work!
December 2022
Virtually impossible to contact anyone at Bellco via phone. Absolutely no customer service in waving fees. I wanted to combine 13 CDs into 2 CDs, and was charged over $9000.00 in fees! With no offer to wave fees. Note: I’ve had personal and business accounts there for 30+ years.
