-
December 2025 by Frankie Cooter
Never had a bad experience or long wait at the numerous locations I’ve been in. The staff has always been courteous and pleasant as well.
-
November 2025 by Pattaranit Thaweesitpornkul
The service at this bank is truly impressive. Every staff member I have interacted with has been very helpful, patient, and kind. Even though I do not speak English well, they always take the time to explain everything clearly and make sure I understand. They do their best to assist me with every issue I have. I am very grateful for their excellent service and warm attitude. This is truly one of the best banking experiences I have ever had
-
June 2025 by Dennis Smith
I ran my business out of this bank for 39 years. Now I’m retired and this bank is worthless. The people that answer the phone are rude, ignorant careless attitude. They’re not there to help they don’t care about you. It’s not how much money you have in the bank either I never ever have a problem and when I call them with one problem, they send every Deaf person they can to talk to me.
-
October 2024 by Kevin Castaneda
This location is great. The lines aren't too long and the staff is very professional. Lan, in particular, is always very helpful and friendly. He makes sure to answer all my questions and help me with whatever I need in a very prompt fashion.
-
October 2023 by Diane K.
I'm relatively new to First Bank, I have accounts at other banks and credit unions. But these 4 bad ratings do not indicate everyone's experience at this location. I've had nice helpful people with several accounts, and if they're new, they get help!
-
August 2023 by patricia lillian
I now plan to leave this bank as soon as possible (October). The $300 reward for joining was not worth it. The outside ATM as failed to work properly when attempting to deposit back the $20 bill I got from their teller earlier in the week. As an 81 year old who takes a bus in 88 degree heat to get there, (the 7/11 ATM that is in their system only does withdrawals, no deposits) this doesn't work for me. I actually called before going, because of past bad experiences with this quixotic ATM and after the operator checked 2 different departments to check on whether it was working, whether it was accepting deposits, and whether it was taking cash, I took a chance and went there, caught the bus, crossed the intersection of Hampden and Yosemite, and trekked to the ATM, located way across their parking lot, which is never full, and got the rejection notice from the machine.The operator when I got home and complained to, excused it all by saying if no one reports it, how are they supposed to know? I agree, and will be so happy in October when it is no longer my problem. I will just get used to hanging on for an operator with a new bank, and feel Gratitude. Ciao 1st Bank
-
March 2023 by Taylor B.
I called and claimed a fraudulent charge of $543 on 2/28. I was told I would get my money back within 7-10 days. I called again on 3/10 for an update on my claim since I hadn't received the money back yet. I was told my claim hasn't even been investigated yet and that it takes 7-10 days to even START the investigation. So I was given two different versions of information. I just want my money back!!! This is a lot of money to me!
-
November 2022 by Keith C.
State tax check DISAPPEARED! I never got my money!!!! I deposited check AT THE TELLER, and they lost it, with ZERO resolve. They LOST MY MONEY!!! I NEVER GOT MY MONEY BACK. This is completely wrong, they stole my money. Their ATMs are always broken. Their ATMs miscount money.
-
November 2022 by Frances Hoffer
Very kind and helpful employees!
-
November 2022 by Karen Enciso
I went to open an account with this bank, waited for half an hour and finally the teller told me very kindly that they did not have staff to attend to ?♀️that I could go to another location
-
July 2022 by Bruce Mccoy
Heiven is a great person, felt uneasy about my experience with John and sholeh however. I like the branch and often don't feel this way coming here. Tread lightly!
-
June 2022 by Foodie_Traveler_Denver
All the employees are always mad and angry! If you don’t love what you do, go and look for another job if you don’t care about customer service. Terrible service! Useless staff.
-
January 2022 by Art Sullivan
No tellersHave to wait
-
December 2021 by OTMAN EL
Went today as a new customer to open a new account. The first lady talked to me claimed that there is no one who can help me & I have to go to another branch. How can I deal with a bank they don’t have professional bankers who can help.I will definitely go to another branch but not firstbank branch.
-
November 2021 by Ottman E.
Went today as a new customer to open a new account. The first lady talked to me claimed that there is no one who can help me & I have to go to another branch. How can I deal with a bank they don't have professional bankers who can help. I will definitely go to another branch but not firstbank branch.
