H&M HOME is located on the third floor of a large, multi-level H&M store in a downtown area. The store is described as big and clean, carrying the newest pieces. The first floor offers intimates, jewelry, new clothes, and sports pieces, while the second floor features the Divided line for a younger crowd. The location is downtown with no dedicated parking, and construction can make it hard to locate or find parking. The store gets very busy, with lines sometimes forming before opening. Free shuttles along the 16th street mall can provide better access. The selection is excellent and similar to other locations, though this store sometimes has a slightly different variety. The pieces are affordable and nice. The sale section, however, is noted to be very small and can be browsed quickly, though great deals can be found there. Experiences with staff vary. Service is generally described as good, with staff being friendly and helpful at checkout. Some reviews note the staff is super friendly, while others mention that busyness can lead to inattentiveness, with employees sometimes walking past waiting customers.
