KeyBank is a large financial services company based in Cleveland, with assets around $93.8 billion. It offers a wide range of banking products and services, including retail and commercial banking, investment management, consumer finance, and investment banking. The bank operates through branches, over 1,200 ATMs, telephone banking centers, and a website and mobile app that provide 24/7 access to accounts and financial services. Customers have generally had positive experiences at KeyBank. Many appreciate the friendly and professional staff, noting that employees are attentive, helpful, and willing to go above and beyond. Several reviews mention specific staff members who provided excellent service, including assistance with personal and business loans, and support during difficult situations like selling a family member's home after a loss. Customers also value the transparency regarding fees and the efficient process of banking. Some branches operate on a private bank model, with unstaffed teller counters and meetings with bank officers in offices, which customers find convenient. Overall, KeyBank is seen as a reliable bank with caring staff who deliver good customer service, making banking a positive experience for many clients.
We just opened our account today so I can’t speak to the overall banking service. This review is for Neicy who is just wonderful at customer service and such a lovely person thank you for your help
July 2025
Neicy was very helpful and kind. Thank you for your help.
June 2025
I love how the bank looks like a bank from the early 90s but to top it off was the wonderful Ms. Neicy! She was magnificent! She is truly a blessing in disguise. Outstanding customer service!
