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June 2025 by Nesia Broomfield
I love how the bank looks like a bank from the early 90s but to top it off was the wonderful Ms. Neicy! She was magnificent! She is truly a blessing in disguise. Outstanding customer service!
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May 2025 by Jeff Brown
This branch is terrible. Chronically understaffed and provides lousy customer service. About half the time I come here I wait awhile and then leave for another branch before even transacting business.
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March 2025 by Tyler Yarnell
Absolutely horrible, I had a meeting with EJ to obtain documents that I needed for my business taxes. I was promised them the next business day and here I am 2 weeks later still without documents. Called multiple times and was dodged every time. I can’t wait to never use Key Bank again.
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October 2024 by Mohammed Ali
I had a great experience at KeyBank recently. The staff were incredibly welcoming and attentive, making me feel valued as a customer. They took the time to understand my needs and provided tailored solutions for my banking requirements. The process was efficient, and I appreciated their transparency regarding fees and services. Overall, it was a pleasant visit that reinforced my decision to bank with them.
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October 2024 by Elizabeth Van Loan
When I moved to Denver, Key Bank couldn't handle the concept that a customer might move from one state to another. After failed attempts to change my address online, over the phone& in person, I decided to close my account. I closed it at this location. In the 21st century, I expect more of a financial institution.
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August 2024 by Den Usa
This now our local branch as ours closed in the recent round of store reductions. Although it further away, the service here is good and everyone is professional. Please note that many branches including this one operate on a private bank model. The teller counter is unstaffed and instead you meet directly with a bank officer in an office.
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August 2024 by Katie Rubano
Keiko Kawahara, Branch Manager, and Neicy Melton, Financial Wellness Consultant, provided stellar customer service to myself and my family over the period of a couple of weeks. When our uncle passed away and we were selling his home, Keiko and Neicy went above and beyond working with the Key Bank home office to untangle the confusion over our uncle's loans. I would highly recommend Keiko, Neicy, and the Hampden Ave. Branch!
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July 2024 by Robert Stevenson Jr
I really like this bank. I've been coming to this location for about 2 and a half years now and the staff have been there for me. They're always nice to me. They have great attitudes when I'm around them. But it was Anna who started this great connection to everyone there at the bank. I really appreciate everything that you all do for me. I love doing business with you all. Thanks for the love and great experience. And awesome customer service.
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September 2023 by Brandon A
wish i could give no stars the alleged manager Keiko wouldn't cash a check issued by "key bank" instead she called the person who issued the check and made myself and her look like a moron. go anywhere else still have no idea why they would call someone with out permission. unethical and illegal.
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December 2022 by gage perciful
I would rather get cancer than further my banking experience with these thievesThe ignorant old woman that dealt with my issue could acknowledge I had been falsely overdrafted but couldn't explain why or even resolve moving forward.
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September 2022 by Dmitrii Raison
I had a great experience working with Anna Yezubenko. She is a true professional. She was helping us with a personal and business loans. She speaks Russian and English which was very helpful during our transactions. We've tried other bankers in other branches and decided to stay with her after one friend referred her to us. Thank you very much Anna!!!!
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September 2022 by Offical Ryan G
Chris McNally sqeezed me in last second was very polite and efficient... good job Chris!!
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August 2022 by Christian B.
When I come here the service is always on point. Fast, friendly tellers willing to go above and beyond in helping to figure out some issues I've been having. When I enter through the front door, there is always somebody there to greet me. I also like the look of this bank. It has a classic bank look and not just some unit in a stripmall.
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June 2022 by Aventuras de Elidia
Javier was helpful with online banking problems. He was super patient and did everything he could to make sure I was taken care of. I recommend him for any banking needs
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February 2022 by Genesis Mangone
Christopher was very nice and helped me out a lot and taught me about the perks this bank has and how you could benefit from this bank. I give this place a 10/10 for banking everyone in the building was super nice and welcoming thank you for your services today!
