Madewell is a clothing brand that specializes in denim and offers a wide range of women's and men's apparel, including easy tees, timeless outerwear, classic footwear, and must-have bags. The brand is known for its high-quality products and excellent customer service. Many customers have praised the in-store stylist appointments, where they work with knowledgeable and helpful staff to curate a personalized wardrobe. Customers have highlighted the attentive service, with associates like Brenna, Danielle, Cyan, and Molly going above and beyond to assist them in finding the perfect fit and style. However, one customer had a less than satisfactory experience, feeling isolated and overlooked as the only person of color in the store. The associate did not greet or offer assistance, which the customer found disappointing, despite the quality of the clothing. Overall, Madewell is a brand that strives to provide a great shopping experience, with a focus on denim and timeless fashion. While the majority of customers have had positive experiences, the brand may need to address any issues of bias or lack of inclusivity to ensure all shoppers feel welcome and valued.
Walked into Madewell this week and worked with stylist, Brenna. She was AMAZING. So knowledgable and helpful. I tried on atleast 15 pairs of jeans and she was so so so patient. Will continue to shop at Madewell because of stylists like Brenna!
December 2024
Great shopping experience. The staff were super helpful, especially Danielle, who helped me find multiple pairs of jeans based on the style I was looking for, and supported me with sizing advice.
December 2024
The staff was so sweet and helpful when it came to finding the perfect fit. I'll def be back!
