Metro by T-Mobile, a wireless service provider, has received mixed reviews from customers. The Evans and Federal location has been praised for its exceptional customer service and knowledgeable staff. Customers have reported that the employees, such as Syed, Siva, Briana, and Omar, were attentive, helpful, and efficient in assisting them with phone upgrades, transfers, and other services. The store's extended holiday hours and clean environment have also been highlighted as positive aspects. In contrast, the Metro location on Sheridan and Jewell has received negative feedback, with customers describing poor service and an unprofessional staff member who refused to sell a phone due to an alleged 30-minute activation time (which was later proven to be untrue). One customer even went so far as to call this store "pure trash." Overall, the Metro by T-Mobile experience seems to vary greatly depending on the specific location. The Evans and Federal store has earned praise for its outstanding customer service and knowledgeable staff, while the Sheridan and Jewell location has received significant criticism. Customers have expressed their loyalty to the Evans and Federal store and have recommended it to others.
Love coming to the store, looks great with new guy.
May 2025
I LOVE THIS PLACE THE MAN HELP ME ALLOT TO BUY A NEW PHONE HE GIVEN A DISCOUNT I WILL BUY AND PAY MY BILL IN THIS STORE I LOVE IT AND THAT MAN BEHAVIOR MOHD AZIZ UDDIN IS REALLY KIND AND REALLY APPRECIATED.🥹😊
January 2024
Not the phones I was looking for... These are not the phones I was looking for...