Metro by T-Mobile, a wireless service provider, has received mixed reviews from customers. The Evans and Federal location has been praised for its exceptional customer service and knowledgeable staff. Customers have reported that the employees, such as Syed, Siva, Briana, and Omar, were attentive, helpful, and efficient in assisting them with phone upgrades, transfers, and other services. The store's extended holiday hours and clean environment have also been highlighted as positive aspects. In contrast, the Metro location on Sheridan and Jewell has received negative feedback, with customers describing poor service and an unprofessional staff member who refused to sell a phone due to an alleged 30-minute activation time (which was later proven to be untrue). One customer even went so far as to call this store "pure trash." Overall, the Metro by T-Mobile experience seems to vary greatly depending on the specific location. The Evans and Federal store has earned praise for its outstanding customer service and knowledgeable staff, while the Sheridan and Jewell location has received significant criticism. Customers have expressed their loyalty to the Evans and Federal store and have recommended it to others.
These guys Abdul and Parthi are awesome. Every time I come in here they always helpful and take good care of me. Their customer service it too notch!!!! Much love fellas ✌️
October 2025
Very helpful. Attentive to my needs. I recommend this store for quality customer service. Hari and Ana helped me.
July 2025
Love coming to the store, looks great with new guy.