REI is a large outdoor gear store located in a historic waterfront building. It is known for its award-winning own brand of clothing and equipment. The store is very big and has a great third-floor sale area. Its location is highly praised, being beside a Starbucks and a popular river trail.
Customer experiences with service vary. Many reviews describe the staff as extremely kind, helpful, and professional, offering phenomenal service. Specific departments like the bike shop maintenance team are noted as very helpful. However, other experiences mention feeling rushed or followed, with some employees providing incorrect product information in an attempt to upsell.
The store offers a membership, which provides a yearly dividend and access to complimentary climbing facilities. A standout policy is its 365-day return and satisfaction guarantee. Parking is free for the first hour to hour and a half, with validation available for longer visits. The store accepts Apple Pay. A tip for visitors is to go early or late on weekends to avoid crowds at checkout and in the shoe department.
Phenomenal experience. Great customer service and an impressive selection of gear.
September 2026
Really nice place the customer service was okay but I'll tell you they're really expensive I bought some low-level brakes and they cost me $65 each and they're not great so...
September 2026
1st time ever going and was amazed by the size of this thing/ building. I guess if you haven't gone you should if not to shop, if you just needed to kill an hour you could probably do that as well.
