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March 2024 by Stephen Riley
The fact that you don't allow dogs in your store is mind-boggling to me. Immediate deal breaker.
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March 2024 by Mike Camarco
Patrick was phenomenal and helped me with my new snowboard boots. I dunno if it was on his birth certificate but ‘SkiDaddy’ was also a great resource too. This location has always come through for me and I’ll continue to visit for my equipment needs.
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March 2024 by Barb VH
The merchandise and the sales staff are terrific at all the stores with the Flagship having the best selection and deserve 5 stars. However, be very careful about time - whether shopping, trying on clothes or shoes, or waiting in the always existing checkout line. Parking can eat up any savings from sales or member discounts. $20 for just 2 hours and a few minutes
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March 2024 by twodogs
REI now charges for parking depending on how long you stay.I spent $300 in cronically understaffed shoe department, and spent another 1/3 of my time in other departments waiting for staff help. Then found I had to pay to leave the parking lot.
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March 2024 by Wade Whitten
The team who took care of me when doing a ski boot fitting really did an outstanding job! They took their time to make sure I was getting properly educated with the fitting.
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March 2024 by Chris Morgan
Cashier Claudia bombarded me with too many attempts at up-selling me and yelled at me for telling her it was too much. She told me I should buy ten things from the nutrition area to get 10% off. She asked me if I wanted to buy a membership. She asked me if I wanted to buy a membership for somebody else. And she told me I was going to make my purchase with my rewards today instead of giving me a choice for it. I hope this feedback makes it to her supervisor. You guys can do better. Instead, I left feeling agitated.
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March 2024 by June Peterson
Yall say you’re inclusive but don’t even carry women’s shoe sizes beyond 11. You can do better. The brands even go higher without even needing to be special ordered like HOKA. I’d like to spend my money, rei refund, etc but clearly can’t because yall are short sighted
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March 2024 by S Brooks
It's insane how I can spend a ton of money at REI and still have to pay for parking.Please make it make sense.Edit: Wild that on a Thursday night, still waiting on a long line. You can see the greed of the executives. Also still making folks pay for parking to come here?Second edit: Still 1 star, I'll keep reviewing until you stop charging so much for parking. Staff are great, but I saw someone that looked like an executive/manager berating someone, and I could tell the staff got that 'nervous' look while he walked passed. Idk gave "that manager" vibe.
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March 2024 by Daniel Widrich
Always a great experience. Staff never ceases to amaze me with their knowledge
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March 2024 by Valentin Leocadio antonio
It's very good ☺️☺️☺️
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March 2024 by Colter Hayes
Coop membership is a rip-off! Be warned!
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March 2024 by Josh Bird
Customer service was great. Even though they were super busy, I got all the help I needed. The staff was very friendly and knowledgeable as well.
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March 2024 by Gretel _
Surely the best place of this type that I have ever been to. VAL was great, she helped me buy my boots in a very professional way ♥️♥️
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March 2024 by Uki Bear
Love this store. Have everything I might need for an outdoor lifestyle and even more. Staff are always very friendly and helpful. Have bought some of my smartest and most used stuff here, and they seem to last forever.Very happy customer.
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March 2024 by Crystal Weaver
I received a Christmas gift from REI, and came to this store to exchange it (wrong size). Holy wow at the shenanigans I had to go through to get this done! Two store visits, two circles around this giant store, 7 phone calls, 3 weeks, and one cancelled order later, I was told a manager would offer me something for my troubles (I didn’t ask, it was offered). I was then told I needed to pay ~$2 to exchange the item ??♀️ I refused and was finally allowed to do an even exchange. They did end up giving me a $20 gift card to cover the $2, which I’ll be using elsewhere. I’ll avoid this disorganization in the future.
