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February 2024 by Craig Gallimore
Rio Grande did our wood stove installation when we had our house built. It has been a very poor experience. First, they were delaying other aspects of the build because they did not install the stove pipe when they said they would. After installation was "complete", we received a mechanical affidavit from Jefferson County saying Rio Grande did not pull the installation permits and JeffCo would not inspect it. After we moved in, we noticed the stovepipe cutout in the ceiling was leaking water during a storm (which we had our roofer fix). And today, I found out the stovepipe and spark arrestor were not attached to the house. A mild wind storm blew last night and blew the entire upper section of pipe off the roof (See photo). It must have been very loosely attached and not fixtured properly. When I called and spoke to Jessica and her manager, they wanted $1500 to replace the pipe and fix the problem. I refused and politely said I would just do it properly myself, and she hung up on me. Very unprofessional. I suggest finding an alternate supplier and installer if you are looking for a fireplace. Very poor service.**UPDATE** I ended up speaking with Mackenzie and she had a service technician out to my house the next day to repair the stovepipe free of charge. I did feel like she wanted to make it right and genuinely cared about turning my experience positive. She kept me updated by sending me a few text messages and overall, I think they did a great job on the repair. Adding a few stars back for the great follow-up customer service.
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January 2024 by Sam G.
I've gotten attitude from two of the employees that work there now. Ordered my Cheyenne Limestone back in October, nearly three months ago. I told them who my contractor was (they knew him too), and let them know the product needed to be delivered to Fort Collins. Had my contractor call them to have it delivered a week ago, and it's still not there.
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December 2023 by Kevin Carr
They had a nice selection there. We spent $20K+ on a fireplace insert. the purchasing process was easy. The bad...moths had overtaken it within the first 30 days of use which wasn't a great look at all. Assuming this will be a yearly thing that we'll have to call for service on? I've never had moths in my fireplace before. The flame height appears to be extremely low for the size of the fireplace. We asked for the fan option that blows hot air into the room and finally just confirmed with them on the phone that we apparently did not order that option. Lastly, the unit was installed late spring/early summer. we used it on a handful of cool evenings throughout the summer. We fired it up a couple weeks ago and it shut off after a few minutes. It no longer works. Having a big time holiday party here in 10 days or so and of course they can't come out to fix it in time. the heart of our house will be dark. Needless to say it's been a big time headache and we're not even close to one year in. Double check your orders. Consider your options. It's been a poor experience so far to say the least. I expect more when i'm buying premium products.
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October 2023 by Dylan Kurth
Rio Grande is who my GC used to source/install a gas fireplace for a whole house remodel (approximately 18 months ago). Had the fireplace serviced by another company (annual cleaning/inspection) that informed me the fireplace wasn't vented correctly (intake/exhaust were swapped) and that the install that they performed was not optimal according to manufacturer instructions. Essentially, Rio Grande cut corners to stay JUST within the install guidelines and now they are telling my GC that they are going to charge to properly do the job. What an absolute joke of a business. I highly advise looking elsewhere if you're looking for a gas fireplace. Not only was there a major health/safety concern, but during the winter the area around the fireplace gets unbearably cold because of the poor installation. Can't speak to any of the other products/services they offer but if it's a fireplace you are looking for then I would advise you to look elsewhere.
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September 2023 by Kris L.
We visited Rio Grande Design Center several times to choose our fireplace stone. Many beautiful displays of stone, both natural stone and engineered stone. London was so very helpful, and so very knowledgeable. Always a great experience every time we went! We will look forward to doing business with them again.
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September 2023 by lisa young
What a great place to get supplies for updating our fireplace! I loved the selection of stone available and the knowledge of the staff. I loved that it like a custom experience and not a cookie cutter approach like commercial building supplys. I highly recommend this business for all sorts of remodeling needs. My fireplace remodel looks great thanks to Rio Grande
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September 2023 by Andrew Coverly
I went in to look at stone and was unsure if natural stone was the route I wanted to go. I got assistance from London Young and she was very helpful. She showed me many natural stone options that would fit in my budget. I had an amazing experience highly recommend.
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September 2023 by Hilene Jara Farias
Rio Grande Co is a great place to come if you are needing stone they have a huge selection of Manufactured and Natural Stone, the employees are such great help and very knowledgeable. They have other items as well like brick, pavers, fire places, outdoor kitchens and hardware. Highly recommended!
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September 2023 by john sawchuk
I went here with my wife to find stone for our fireplace and would highly recommend this place. London was our sales person and she was very knowledgeable! I love the personalized service she gave us! Highly recommended!
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September 2023 by Lisa Y.
What a great experience from start to finish! I had hired a contractor to redo our fireplace with brick. He had recommended I visit Rio Grande. What a great place! Lots of stone to choose from. Reasonably priced and staff was knowledgeable. It made it simple to get the supplies I needed to complete my fireplace.
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July 2023 by Google user
We've had two separate experiences here and both have been equally great. The first was purchasing several door handles and closet pulls, while the second was purchasing many cabinet pulls for a kitchen and bath remodel. They have the most extensive door \\u0026 cabinet hardware collection we've seen and the different people we've worked with were all extremely friendly and helpful. Would recommend that you check them out!
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July 2023 by Stephanie Hsiung
We've had two separate experiences here and both have been equally great. The first was purchasing several door handles and closet pulls, while the second was purchasing many cabinet pulls for a kitchen and bath remodel. They have the most extensive door & cabinet hardware collection we've seen and the different people we've worked with were all extremely friendly and helpful. Would recommend that you check them out!
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July 2023 by Lauren Porricelli
Rob is the best in the industry when it comes to his expertise and professionalism! I have worked with him for several years selecting fireplaces for our clients- his knowledge is unmatched! Would highly recommend!
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April 2023 by ELIZABETH KLEIN
After recently visiting the design center with my daughter I wanted to commend them on their services. We found a beautiful center with knowledgeable staff providing excellent customer service. We worked with Kevin B in the center who helped us with finding the right products for my daughter's project Their friendly atmosphere made a daunting job an enjoyable experience. We cannot recommend the design center enough!
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April 2023 by Meghan Shorten
The staff here is incredibly knowledgeable and helpful. They have answered my many questions. Particularly Kevin in the stone department. His desire to help his customers have a great experience is obvious. He went above and beyond. Could not recommend this place enough.
