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March 2024 by Kate Spencer
Would give zero stars if I could - the lady at the counter here was so rude and aggressive when I asked her a question you would have thought I said something offensive. Ridiculous behavior.
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March 2024 by Edlawit Zewudie
Exellenet customer service in passport office and passport comes very fast delivery
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March 2024 by Elizabeth Jarrard
The best post office in Denver! It can be so quiet and calm! Leon is an incredibly kind human. The energy here is just so nice!
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March 2024 by Jessica Martin
I would leave zero stars if I could. I went in to mail packages started using the self service machine and was able to get one label then it quit working while I was trying to get the second label so I went to the counter. The woman that works at the counter with short black curly hair is the absolute rudest person I have ever met. Everytime I go in there and have an interaction with her she is awful. When going to her line she will not greet you and just says what do you need. I told her about the self service thing not working and she said well I don’t know what you want me to do all your going to get from me is the printed address, I let her know that I just needed a label to ship it and I gave her the name and address and she only put the address… didn’t type in the name or a return address .. she then proceeded to tell me a pen wouldn’t work when I asked for one and threw it at me then gave me a sharpie that was messed up and when I asked for a different pen she just stared at me so I asked her again and she did the same thing … I asked a third time and another pen was thrown at me…. When I tried scanning the QR code to report my experience it doesn’t work and the number doesn’t work either. She is the most unhelpful person and the rudest person. Please train your employees to treat people with respect even if they are a required hire. This woman is awful and clearly hates her job and interacting with your customers.
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February 2024 by Alec Hackney
Horrible service. No accountability. Incompetent workers.
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February 2024 by Andrea “Drea_Noel”
Kiosk doesn’t work. Cannot print from it for postage and the line is so long. We need more 24 hour kiosks
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February 2024 by B D
Monday morning, 8:47. Not a single employee to be found. And our taxes pay their salary. Just close this location down if it's going to be completely useless. Hope the city of Denver is aware of this.
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February 2024 by Asia Ray
"Supervisor" Amanda is extremely rude. She left me a condescending voicemail then every conversation I've had with her she tries to talk over me, get loud and has an attitude. I have had trouble receiving every single package that is shipped via USPS.My building has advised I address packages to our main building (there are three) and utilize my specific code so it can make it to me and they still can't get the package where it needs to be. If I use the main building address with my personal identifier or if I use my actual physical address packages don't get to me.Amanda wants to argue I put the wrong address even after explaining whats going on. She tells me they have been sitting in the wrong box this whole time and asks me what my actual box number is and tells me they'll be put in my correct box. I can literally hear her on the phone with the guy because she's talking to him while talking to me. Saying how I put the wrong address blah blah blah. A simple misunderstanding could have been resolved right then. But no, my packages were not put in my box...I had to call her back only to find out she had the courier return to sender "due to insufficient address".After I wrote an email saying I was appalled at the way she's been speaking to me and handling the situation she called back this morning trying to yell at me saying she never said my package would be in my box and that she told me it was being returned to sender. Not only is she rude and she's the so called supervisor, she's a liar. Why on earth would I have to call her back if she initially told me they were returning to sender. I really wish there was a way I didn't have to get my mail via this post office. It's absolutely horrible and its no wonder it has 2 stars now.
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January 2024 by Connell Boyle
One person working at 9am on a Tuesday morning. Line almost out the door. Ridiculous. Hire more people.
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January 2024 by J VS
Rude on top of rude on top of inefficient... went in to get a passport bc the website stated they do walk ins... does not state payment types accepted or walk in policy. Got there and no signs to direct you to anything but the Passports office, so got scolded by the security guard to sign in and go to the other end of the lobby. Apparently they take walkins if they don"t have appts, and I couldnt get an appt for almost two weeks out... so they don't take walk ins. I tried to call multiple times on multiple days, no one answers. Heard the desk people be barely polite... I am waiting it out but fully expect to be told they can't take any of the walk ins today (all 4 of us...?) and no idea of payments accepted. Appts are scheduled 15 min apart, but everyone takes over half an hour to get in and out...makes zero sense especially if you are trying to accommodate walk ins as well (which I strongly suspect they are not...).This is just a poorly run post office, adding misery to the world. If you have this poorly run business then at least be polite to people, that doesn't cost a dime.*Update* they took a walk in ahead of me, it was one guy and me and no one else. The guy ahead of me walked out at 3:31 and she refused to help us and was pretty rude about it. I had all the papers in order and ready to go and had only stayed almost three hours bc the desk person said she would take us as the last person of the day. Just extremely poor customer service. When I did finally get in another day (and had to pay to expedite), another and much nicer and faster woman helped us... took 11 minutes including getting the photo. The other woman was taking over 20 min to over half an hour per person.
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January 2024 by LaVondilyn Watson San Kitts
It is literally IMPOSSIBLE to speak with someone over the phone - all the prompts drop the call (yes, I tried them all). This is the 3rd time I have scheduled a pick-up, and gotten a confirmation that it was picked up, and the packages (which I pay Priority prices for!) are still sitting downstairs in reception. This location simply does not care, and it's sad. Why bother to service the public? It's unprofessional and unreliable.
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December 2023 by Jeffrey Roth
Only needed 1 stamp. There was a long line, but it was the line for passports. Service was quick and friendly.
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December 2023 by Matt Mc
Von is the most helpful and friendly employee I’ve ever met at a USPS. Even for the customer in front of me, he was super detailed and helpful. He also was helpful in sorting out some package and label issues for me, unlike past employees I’ve interacted with, across multiple states, who won’t provide you with anything extra.
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December 2023 by Arielle Hafermann
Employees were helpful and the gentleman handling passport services was a pleasure to work with and made the process very simple.
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October 2023 by Laura McCann
My husband sent a package at this location to my parents in MA almost a month ago. It was a very small package of just 2 evening gloves for a wedding. The package has not arrived. It was supposed to be there weeks ago. Then they said it would be there this past Monday (6 days ago), then this past Friday (2 days ago). At this rate, I will not have them there for the intended event in 2 days & I’m absolutely LIVID. Why does it take ~1 month for a small envelope to arrive at its destination?!?!
