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January 2024 by Andrea V.
Seem to be either perpetually understaffed Or just poorly supervised Waits are often too long. I always check and it seems need to ask for something to be wiped down or adjusted. They need to pick up their pace for me to continue to use them
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January 2024 by Omer B.
Don't come here unless you'd like a shattered mirror housing unit. My mirror no longer moves and the exterior is shattered after being damaged by the staff. What makes all of this worse? They tried to hide the damage and hoped I would drive off the lot without noticing the damage. Worst customer service experience and apparently some of the employees have zero integrity.
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January 2024 by Deborah J.
Has gone incredibly downhill. $25 to drive through machines and they don't even dry the vehicle. Terrible service
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January 2024 by Dave P.
Used to be my favorite car wash, until the last visit. The car was not wiped down completely. The interior had spray on every door that was not wiped. The interior windows were dirty, and it was clear that the windshield had been wiped with a dirty rag. When I asked for a clean rag, the attendant walked away for five minutes, to return and hand me a rag. It was late in the day, so they weren't busy, yet six attendants just stood and watched me as i wiped everything down and cleaned the windows and windshield. I want my tip back!
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December 2023 by Hannah Meehan
Pictures are post wash. Thought we’d try this place despite poor reviews because cobblestone was closed, next time we will wait for cobblestone to re open. I understand they’re not detailing but at least getting the very visible mud off I expect for paying 3x what we normally do elsewhere. Will not be back and absolutely do not recommend wasting your money here.
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December 2023 by Angela Kennedy
The worst! I ignored the low star reviews because this place is always busy. I figured if it was that bad people wouldn’t go. Anyway… the bad reviews were correct. First time here and I’ll never go back. Literally came home and redid the entire interior. I got the wheel package, the exterior was all right… but if they touched the inside all the did was blow on the dash. Didn’t wipe anything down and barely vacuumed. Go somewhere else or do it yourself! The only reason why I am giving it any starts is because the auto wash did a decent job on the outside, and the staff was friendly.
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December 2023 by Kristina Spencer
I have been getting my car washed at this waterways location for a few months now and I must say my favorite part of my experience is always the customer service. Not only are they there through all the bad weather but they always aim to please. Danielle, the lovely woman that usually greets you when you go inside to pay is one of the several reasons I am a loyal customer. She is warm and friendly. She is an absolute delight and she is an asset to the waterway car wash company. To be met with a smile and a small chat everytime I go in is such a pleasant way to do an otherwise unexciting chore. Thank you for all that you guys do, it doesn’t go unnoticed!
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December 2023 by Andrea N.
Went here on a random Wednesday night around 6:30pm (rush hour) for an express clean. I expected there to be some kind of wait (like at ProWash Car Wash on Colfax. I literally waited for 45 minutes) - no wait whatsoever! I was in and out in about 7 minutes. Staff were very nice in assisting me, since I had no idea what their process was. Someone also wiped my car down after the wash since it wasn't fully dry after the drive through. Car is so clean, and I would definitely go back there!
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December 2023 by PJ
No vacuum access unless you pay for a $25+ car wash. The people working there are nice, but they quickly ran to me to prevent me from using the vacuums myself. Car washes like this are expected to offer free vacuum access, especially when the basic wash starts at $9 that’s okay. As a result, most of the vacuums remain unused, which is a poor use of space and inefficient. Unfortunately, there aren't many good options in Denver, but improvements can be made to this one.
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December 2023 by Olivia B.
Lost $300 worth of car mats, said they looked at cameras but didn't see them in the car to begin with which makes absolutely no sense, my theory is that they accidentally went into another car but no one wants to take accountability for it, manager essentially shrugged and did nothing, but in general- 50/50 shot of the high school age kid cleaning your car to do a decent job or even just be polite, they don't pick up trash from your car unless you ask them to which I find bizarre. Safe to say I won't be going here anymore after the mat situation.
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November 2023 by Robert T. K.
Every year, these guys get worse and worse. Yesterday, I brought my truck in. It was pretty dirty. As the guy, at the end, pointed out, I will have really good luck with all that bird poop. Note: this was when they were giving the truck back, there was still bird droppings on the roof, 3 doors, the hood and windshield. To them, it was "good to go". What? I'm sorry, I brought my truck to be cleaned. The deal is that I pay you $50 and it gets cleaned outside, wiped down and vacuumed on the inside (minus the way back). They also left the dashboard dusty and skipped a few areas.If the vehicle is too dirty, let us know we need to pay more.
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November 2023 by Michelle P.
They were running a special where if you paid ~$10 more you would get unlimited car washes for the remainder of the month. Unfortunately for me I did not know they were signing me up for a revolving membership, which I never agreed to. When I contacted the corporate office, they refused to refund my money ($750, which is more than an annual membership), even though I never once used the membership outside the initial month that I agreed to.
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November 2023 by Karmine Mancuso
Very pleased with my experience here. The staff were very kind. One of the dry techs even was entertaining my daughter who was very interested in what was happening outside the car through her window. Will return here in the future for sure vehicle is older but still came out shining. Even half a week later vehicle and tires are still shining. Worth the pricetag definitely ?. I'm sorta a carwash snob but this place exceeded my expectations and earned my repeat business, might even splurge and get an unlimited plan.
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October 2023 by Simar Kohli
Went specifically I wanted mud out of the undercarriage and out of my wheels yet there was lots left. Interior was decent but undercarriage was barely touched. At least the gas station had good snacks
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September 2023 by Randy Eyre
Came here today because I got a coupon for a free ceramic express wash ($25 value) I gotta say I’m not impressed at all. The auto wash took less than 5 minutes and when I went to go vacuum out the inside myself I took a look at the exterior and it did a horrible job. Smudges left on the windshield, the roof of my car was still dirty and it looks like it only cleaned about a third of my front hood. If I had actually paid full price for this service I would be giving this a 1 star review and be trying to get a refund. This place seems only concerned with getting people in and out as quickly as possible regardless of the car is actually clean or not. I will definitely not be coming back, save your money and the headache and either wash it yourself for half the price or just take it to Waterworks on Broadway since they will actually do a good job.
