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November 2023 by Ursula Fiala
Madeline (I think that was her name - tall brunette with lots of funky bracelets) was awesome! She helped me resolve a problem quickly without giving me the runaround! Excellent customer service!
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October 2023 by Alex Marihart
The store was organized well, and the employees out on the floor were very kind and helpful. Unfortunately, an associate they had working at the register completely ruined my experience. Madilyn should not be allowed to speak to customers; the service was so rude and condescending, that I don't think I plan to shop REI in the future. I'm surprised this is the kind of employee they allow to be so customer-facing.
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August 2023 by gmerlyn
REI is always great.This store has great, and very helpful employees. They aren’t that “fake” nice they were all very genuine and care about how your day is going and what you are gearing up for. It was worth the stop.
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August 2023 by Brian Baker
Foot-traffic flow was a little awkward for getting to the register and finding different departments. Otherwise, service staff were friendly and we found what we were looking for.
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July 2023 by Gregory Kuhn
Unbelievable! This is the first store in probably 45 years that actually has knowledgeable shoe sales people. I didn't have to go searching for someone, someone was already there ready to help. Got a great deal on a pair of the REI brand hiking shoes that for perfectly. Easy parking, fast checkout, they even found my lifetime membership that is under my previous last name. Awesome job by everyone involved. Will definitely return.
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July 2023 by J L
Overall great store. Friendly and helpful staff and good selection of products. Prices are higher, but comparable with other stores selling the same brands. You get what you pay for and we’ll definitely be back.
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May 2023 by Matt Heindel
The helpful staff in the shop reserved a bike for me while I made the drive to pick it up. They helped me with a test ride and making sure the bike was in good shape for me to ride out with it. Great deal on a bike someone else returned, I’m very happy with my experience there.
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April 2023 by Mike Dalrymple
The staff are really nice here but the stock is ALWAYS for the next season. I understand that kind of stocking in the city but at a mountain destination, it would make a lot more sense to stock gear for the current season. I do not need to buy shorts and a bathing suit when it’s 15° and snowing outside.Fortunately there are plenty of local shops that are better stocked. Save yourself a trip and just go to the other stores first.
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April 2023 by Sean Van Tuyl
Outstanding customer service! I was swarmed by Excellent customer service. Great staff, great selection.
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March 2023 by Ashley Schneider
Great staff at the REI in Dillon. They were nice, helpful, & informative with any questions we had. Their rental options are great. We typically have our own gear for skiing, but this year needed a pair of ski boots and their rental rates can’t be beat.
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February 2023 by James Westfall
The absolute biggest thumbs up for Mango, Ben, and the rest of the crew working in the ski and snowboard tuneup shop here. The customer service here is unparalleled, and if I ever need to get anything on the mountain, this will always be my first stop.
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December 2022 by Trenton Meiron
Store manager Adam went through great lengths to help me with my splitboard! Very thankful for people like him in the County! Great store and team over at REI
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November 2022 by Christian Terrones
Great selection of used and new gear. Staff is super friendly and helpful. Definitely coming back for more gear.
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November 2022 by stevantures
Thank you Nick in the shoe and boots department. He was very helpful and professional when helping me decide on a boot. We finally landed on the Lowa Renegade GTX boots and they fit so well. Just didn't have the color I was looking for. Nick showed me all the different colors I could order them in. After deciding on the right color for me Nick retrieved the item number, wrote it down so I could bring it to the cashier to order.Thanks Nick! I love my Renegades!
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October 2022 by Derek T
Great store, great staff.Good selection, but they can sell out of winter stuff early depending on how the weather trends.Good shop and rentals, but again gets busy.
