First Southwest Bank (FSWB) has built a strong reputation among its clients for providing exceptional service, especially to small business owners and minority entrepreneurs. The staff, including notable loan officers, is praised for their knowledge, responsiveness, and willingness to go above and beyond to assist clients. Many reviews highlight the professionalism and support of team members like Paul, Charlene, and Christina Butler, who are recognized for their helpfulness in various banking needs, including payment processing and technology support. Clients appreciate the fast and reliable service, noting that the staff takes the time to understand their needs and future goals. The bank creates a welcoming atmosphere where clients feel treated with dignity and respect, alleviating the anxiety often associated with discussing financial issues. Many reviewers express gratitude for feeling comfortable and understood during their meetings, which is particularly valuable for women and minority business owners seeking support. Overall, First Southwest Bank is recommended for its exceptional customer service, knowledgeable staff, and commitment to helping clients navigate their financial journeys without judgment.
I love banking at FSWB. Account opening with Isaiah was quick and easy. Friendly staff at the Durango Branch. Kristy and Carla are awesome! I wish all banks could be this good!
March 2025
I came in to open a second business savings account in Durango and Lisa was incredibly patient and helpful. Thank you!
Isaiah also helped answer a couple questions.
Great experience, highly recommend!
March 2025
Lisa is great! Best teller I’ve experienced here. Faces bills. Efficient. Counts money back. Thanks Lisa!
