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November 2024 by Leigha Natzke
This company is HORRIBLE!!!! We have shut down a business line with them three times now, gotten confirmation each time that it was done, spent literally hours on the phone with them and yet every month we still get a call saying that I owe on this line - over and over again. Worst company ever and I wish we had other option in this town
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November 2024 by LiErin Wilson
A rip off. In Durango they are currently have a monopoly for internet where I live. They SUCK! For years we were paying for internet 400mbps and turns out that the modem they gave us only supports 300mbsp!!!! They will do NOTHNG to compensate us for the service we paid for but did not receive. They could care less that they owe us hundreds of dollars. Won’t give us bill credit or faster service. As soon as I have another option I will not be giving anymore money to this terrible company. Hope no one ever has to.
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August 2024 by Calypso Mason
I went in to get my modem and router. The sales representative Rich Alder was fantastic! I did not have everything I needed to pick it up but he was patient while I grabbed then.
When I has everything he offered to put everything in a bag and gave me his card of I had any problems.
I called their service number and they were helpful to an extent. Going in was 100% easier.
I am deeply satisfied
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June 2024 by Hildreth Cooper
The worst service in the store you will ever encounter. Today, 06/04/2024. Can't wait to switch. To be specific, I made an appointment to "ASK A BILLING QUESTION." That is one of the choices on the appointment website. When I told the rep I wanted to go over my bill, he said it was "ridiculous" for him to do it rather than me doing it myself online. He was quite rude. I'll be switching back to another carrier.
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March 2024 by Marina Leigh
I was with tmobile for 15 years!! Finally switched to spectrum and so far I'm super happy. The people are much more friendly than tmobile, The location is much nicer and so far the service is better. I was the only one in costa rica in my group that got service for texting with was free & I'm saving like $30 a month!
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March 2024 by Crickett Enderle
Kind of what you would expect.
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November 2023 by Tucker C
Always going out and very slow
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November 2023 by Stephen Rider
Didn’t leave until everything was working correctly!!
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November 2023 by Brian OConnor
The Durango Spectrum store is fine, though clearly understaffed. But Spectrum as a company is terrible. 4 years of constant poor signal but luckily we sold the home and could disconnect from this awful company. But Spectrum - unlike virtually every business in 2023 - could / would not credit me for a pro-rated month. Keep in mind this disconnection was requested on the 2nd day of my billing cycle. I did not use the service for 28 of 30 days of the billing cycle, yet they still charged me through the last day ( meaning that they were charging me, plus the new people who bought the house at the same time.) Sadly, this happens to many as is evidenced by the dozens (perhaps hundreds) of identical complaints online. The icing on the cake, though, is the smug attitude by the 3 levels of Spectrum support I contacted. Customers in Durango should get Centurylink Internet, then Direct TV Stream. I will end up being half the price, with double the quality and service levels. Spectrum would see an even lower aggregate grade if they offered zero stars as an option.
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November 2023 by Bucky Davenport
Justin, provided shamefully bad service. Truly shockingly rude. I will be contacting your corporate office. I have never had such a bad customer service experience. Shame on you. That is, beyond their high prices, and mediocre internet and phone services.
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November 2023 by Todd Johnson
Spectrum service is not reliable at all due to outages that are planned by the company on a regular basis. If you get service from them, plan on your service going down frequently. You will receive emails from them on a regular basis, telling you that when these outages are going to occur but they won’t tell you about them before you sign up, so I’m telling you now. Don’t use them if you need Reliable service.
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September 2023 by Kylle Beea
Company is very disorganized and not trust worthy. Somehow multiple accounts have opened in my name and after 10+ hours ofbeing tossed around from clueless employees on the phone I've decided to just cancel service completely. If you have any other options, use it!
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September 2023 by blakebdub
Garbage customer service. I’ve been rescheduled for an “installation” visit 3 times now and lied to twice by reps… my girlfriend and I have both paid for spectrum individually for over 4 years… I would go with anything else
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August 2023 by Chris Bell
In-store customer service awful. Would not give wife a receipt for equipment returned because it has my personal information (account #) which she gave them. But what was worse was how they went out of the way to be unhelpful and rude.
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May 2023 by Annie Hayes
My boyfriend and I use spectrum for our internet and he got a promotion to upgrade our internet and get one year of free cell phone service. For three months now, spectrum has not only charged us for the “upgraded” internet and has also continued charging him monthly for his phone bill. Each month he calls and he bounced around to 4-5 employees before someone says they will begin the free year of phone bills next month. Each month he has been charged again. Today he got on the phone once again with a manager named Bryan who refused to admit spectrums mistake and refused to refund the phone bill, saying once again “the credits will start next month.” So he has now paid $135 that he should not have paid for. Very disappointing and we will be moving away from spectrum next month.
