Durango Ford Parts Center provides a range of services with a focus on customer satisfaction. Customers appreciate the friendly and efficient car pickup process, with staff like Marley going out of her way to ensure all details, including videos and pictures of the vehicle, are handled promptly. The prices are considered reasonable, and the overall experience with buying vehicles from this establishment is positive. The service department also receives praise for being nice and helpful. However, there are some concerns regarding interactions with the parts department, specifically involving a staff member named John. His attitude was seen as dismissive and unhelpful, creating an uncomfortable situation for customers. Despite this, the service team’s effort to help and work customers in quickly is acknowledged and appreciated. Additionally, a customer who traveled four hours for a Tacoma reports a highly positive experience with a salesman named Zach, describing him as responsive and attentive. Overall, Durango Ford Parts Center is recommended for its friendly service, reasonable prices, and attentive staff, though some improvements in customer service at the parts counter could enhance the experience further.
We had a fantastic experience at DMC. The salesman , Zach, was very responsive and attentive. Drove 4 hours for a Tacoma and worth the drive . Highly recommend you go see Zach !
November 2021
If it weren't for Justin Raddin 's service department , my Toyota would still have starting problems that cost over $600 elsewhere.Thank you Corey for finding and fixing the real problem!
August 2021
Best experience at a Franchise dealer I’ve ever had. Everyone was great with communicating the arrival of my new 4Runner. Everything was ready to go and I was in and out within a half hour. They also got me a amazing deal! Highly recommend!
