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March 2024 by Betsy Kolodziej
I appreciate the customer service provided by the delivery person, Jose Marino. He was extremely knowledgeable, friendly, and went out of his way to get our propane delivered in winter conditions.
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March 2024 by eric davis
I e mailed requesting a 200 gal fillup that was completely ignored. You guys are terrible in customer relations.looking forward to switching to another company as soon as posdible.Been a loyal customer for many years and got screwed. Please use my response for advertising purposes and it with others
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March 2024 by Ryan Robinson
After 4 phone calls to customer service and managerial staff our propane was finally delivered, 2 weeks late. I can understand a delay, however, this was extreme given the time of year. The amount of time I spent on this issue with your representatives and the broken promises made by managers was disappointing.
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March 2024 by Kenneth Richard
Terrible. You screwed up and cancelled my autodelivery so we ran out if gas. We out in an emergency request but you took 3 days to show up. You charged us $.70 more per gallon than the competition. You have virtually no customer support. And I've communicated this 4 times and no response.
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March 2024 by loc lockler
I never have to worry!
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March 2024 by Kely Guzmán
Very satisfied, excellent service
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March 2024 by Jimmy Mountain
Like others have mentioned, this outfit is the worst. They lure you in with easy and convenient/discounted sign-up, but charge for anything and everything on top of their high refill prices (20% + beyond other local companies). I cannot complain about anything related to purchasing more propane (trucks show up when they say they will even in snow), but they have the worst coustomer service for any questions (like appliances, billing, etc.). It's a huge company and you'll only get empty promises from off-shore chat people who cannot do anything but promise to get back to you. It's absolutely infuriating and a big waste of time. You will tear your hair out. Best choose from any of the other local propane companies. Maybe in the future Amerigas will fix their company, but right now, they simply do not care.
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January 2024 by Robert DiMaria
I had a complaint. No ticket was provided by the driver, and the amount of propane delivered was disputed. After contacting Amerigas, and going through their typical responses that would address this type of problem, but didn't, they listened to my complaint and adjusted the bill. For a company as large as Amerigas, this was a very pleasant result. I've used multiple propane companies over the past 5 years, Amerigas has been the best.
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December 2023 by Randall McDonald
An extremely difficult overseas company! They are NOT an American company. Their drivers and local people are very good and service oriented. Their overseas staff is terrible! Constantly must spend Hours on the phone to get the tank filled. We are signed up to regularly keep the tank full. They do not.
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December 2023 by George Bailey
NEVER NEVER NEVER NEVER NEVER Use this overpriced corporate juggernaut. They overcharge compared to other companies in the area. They also nickle-and-dime you for anything/everything, and will even CHARGE YOU TO PICK UP THE TANK WHEN YOU CANCEL. They are hard to contact, forever-hold-times, hang-up on you, etc. (unless you're signing up for service). They are simply a billing machine and you will spend hours and hours trying to deal with them. YOU HAVE BEEN WARNED!!
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December 2023 by Beth Foster
I just really appreciate the service and having the monitor on the new 1000 tank has been a life saver and less stress. Thank you!
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October 2023 by Kathy Ellman
Came promptly and the driver is always polite and friendly
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August 2023 by JJ K.
Worst ever. Worst in every category. Don't waste Tory time. Only gave 1 star because I couldn't give negative stars
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August 2023 by Rachel Janicki
If I could rate this company a -5 star I would. They are horrible, there is no local support, and every time you call the call center they do not follow through on what they tell you. They know you have very few options and do not care at all about negative reviews. Over the winter we scheduled delivery and they canceled the delivery 4 times with no explanation. It took 45 days for the delivery when we are supposed to have auto delivery every month. Because they let us get below 10% almost running out of gas, they said we had to have an inspection and then charged us $200 when they didn't even enter our home. Now that it's summer they are coming every 3 weeks when I did not even ask for a delivery. Unfortunately, we only have 1 other option in our area, and looks like they are just as bad based on the reviews.
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April 2023 by Greg Collins
Deliveries are never in the window provided. Customer service offers no help. Typically deliveries take 2-2.5x longer than the upper estimate. Pricing and added fuel charges make Amerigas the most expensive for propane.
